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Windows Explorer accessibility problems RRS feed

  • Question

  • Hello!

    I've been having a problem the last few days on my older Compaq laptop installed with Windows Vista (because of problem can not even look at my system info right now).  All of the applications on my desktop have been pulling up fine its when I need to access my files especially with my toolbar that, most of the time, I just get the windows explorer to pop up and it is blank.  Either that or if I try to open a folder when I can see them the green loading bar will go across the top and I will wait and wait and it won't open.  Is this definitely a software issue or could it be my hardware?  I believe I am up to date on service packs and should have over 30 gb free on hd, like I said, I can not access my files to verify this.  I hope I explained this well enough, any suggestions would be appreciated if I am able to do execute them.  I am trying to avoid reformatting.

    Friday, October 21, 2011 5:18 PM

Answers

  • Hi,

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


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    Thursday, October 27, 2011 8:07 AM
    Moderator