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[Help locating cause] Blue Screen Windows 7 Pro 64Bits RRS feed

  • Question

  • I re-installed Windows because I got the Blue screen of Death. I know it's not the Windows itself. I formatted the C: and re-installed Windows, updated the drivers, nothing works. Windows is running normally at another system. I use a lot of external equipment because it's a PC for music production but I can't stand the Blue Screen anymore.  I'm losing projects because of it. I want to solve this once and for all with help from you guys... It's Windows 7 64bits Professional.

    The exact message says:

    ________________________

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1043

    Additional information about the problem:
      BCCode:    50
      BCP1:    FFFFFA8047E6C030
      BCP2:    0000000000000001
      BCP3:    FFFFF800030D400C
      BCP4:    0000000000000005
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\081710-25365-01.dmp
      C:\Users\Ruben\AppData\Local\Temp\WER-31559-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    ___________________________________

    I can't find the cause of it, please help me.

     

    Wednesday, August 18, 2010 6:46 PM

Answers

  • Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Wednesday, August 25, 2010 2:23 AM
    Wednesday, August 18, 2010 10:47 PM
  • Since the issue still exists after reformatting the hard drive and reinstalling Windows 7, the issue should be mainly caused by hardware or device driver.

     

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Wednesday, August 25, 2010 2:23 AM
    Friday, August 20, 2010 7:54 AM

All replies

  • On Wed, 18 Aug 2010 18:46:22 +0000, BlaqSpark wrote:

    I re-installed Windows because I got the Blue screen of Death.

    A blue screen of death is not a problem in and of itself. It's a
    report of a problem--almost always a hardware problem, a driver
    problem, a software problem, a malware problem, or a user problem.

    Reinstalling Windows simply because you are getting BSODs is almost
    always a very bad thing to do. It often (for example, if it's a
    hardware problem) will do nothing to solve the problem, and it will
    continue after you've gone to all the trouble of reinstalling.

    Or if the problem is caused by something you do, you will very likely
    repeat the behavior that caused it, and you will quickly find yourself
    back in the same situation. So you should always troubleshoot a
    problem, not rush to reinstall Windows whenever you have one.

    I know it's not the Windows itself. I formatted the C: and re-installed Windows, updated the drivers, nothing works. Windows is running normally at another system. I use a lot of external equipment because it's a PC for music production but I can't stand the Blue Screen anymore.  I'm losing projects because of it. I want to solve this once and for all with help from you guys... It's Windows 7 64bits Professional.

    The exact message says:

    ______________________

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1043

    Additional information about the problem:
      BCCode:    50
      BCP1:    FFFFFA8047E6C030
      BCP2:    0000000000000001
      BCP3:    FFFFF800030D400C
      BCP4:    0000000000000005
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\081710-25365-01.dmp
      C:\Users\Ruben\AppData\Local\Temp\WER-31559-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    _________________________________

    I can't find the cause of it, please help me.

     


    Ken Blake
    Wednesday, August 18, 2010 7:40 PM
  • Please zip and upload the dmp files from the folder C:\Windows\Minidump to your Skydrive [1] (copy the dmp files first to your desktop, if you can't upload them) and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Linda Yan Wednesday, August 25, 2010 2:23 AM
    Wednesday, August 18, 2010 10:47 PM
  • Since the issue still exists after reformatting the hard drive and reinstalling Windows 7, the issue should be mainly caused by hardware or device driver.

     

    Please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found.

     

    Please unplug all unnecessary devices and then perform the steps below:

     

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

    2. Expand "Sound, video and game controllers".

    3. Right click on your sound card and then click "Properties.

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging.

     

    Regards,

    Linda

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Linda Yan Wednesday, August 25, 2010 2:23 AM
    Friday, August 20, 2010 7:54 AM
  • http://dl.dropbox.com/u/3939053/081710-25365-01.dmp

     

    There is the dump file. I also did a memory test with Memtest86 over the couple of days. Nothing was found. I left my computer on for some days, I checked yesterday and a new Blue Screen occured. Windows said something like: Windows had recovered from an unsuspected shutdown... etc etc. The only thing that was connected was my external sound card wich sometimes causes some weird high frequency noise through my speakers. The network adapter is not in use, the PC is not connected to the internet, so it can only be something else inside the case or the sound card.

     

    PS: sorry I did not respond quicker, I was too busy with work and investigating myself.

     

    Friday, August 27, 2010 11:06 AM
  • Hi,

    please update this driver:

     jraid.sys    Wed May 27 07:39:35 2009

    and the nVIDIA nForce drivers.

    run chkdsk /r /f and also install all updates from Windows Update. You're still on RTM without any updates.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, August 27, 2010 12:24 PM
  • ok, connected the pc to the internet. Updated all drivers and disabled the on-board soundcard completely.. let's wait what will happen
    Friday, August 27, 2010 2:22 PM