Blue Screen Error Message RRS feed

  • Question

  • I have a Windows 7 Ultimate computer and I've been receiving the following message repeatedly;

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 101
      BCP1: 0000000000000019
      BCP2: 0000000000000000
      BCP3: FFFFF880009F0180
      BCP4: 0000000000000001
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Users\Rocky Test\AppData\Local\Temp\WER-75551-0.sysdata.xml

    I have tried Microsoft Malicious Software Removal Tool...it indicated NO malicious malware on my computer. I have run a complete Virus scan with 0 results. I also tried to RESTORE to a previous time.

    These efforts have not resolved the issue. Can you please advise me what I might need to do to find out the difficulty and fix it?

    I would appreciate any help you might provide.

    Thank you kindly


    Monday, April 6, 2015 11:54 PM


  • We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here


    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.  

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    • Marked as answer by arnavsharma Friday, April 17, 2015 12:40 AM
    Tuesday, April 7, 2015 12:38 AM