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Research pane in Word 2016 does nothing RRS feed

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    Added Research pane option to Quick Access Toolbar.  Button is enabled but nothing happens when I click on it.  Nothing brings up research pane.  Tried adding as button to ribbon and Alt+Click, and Ctrl+Shift+O
    Friday, July 10, 2020 10:53 PM

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    There are 2 Research commands available in All Commands when customizing the QAT. The first is called Research..., the other is called research, followed by a dropdown icon. I found the first command (with the ellipsis) brought up the Research pane with no problem.

    The QAT has automatic keyboard shortcuts. If the Research command is the 5 icon in the QAT, Alt + 5 will run it. See if that works any better.If you still have no luck, please try an Office repair: Repair an Office application

    Saturday, July 11, 2020 5:03 PM
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    Hi, 

    Have you disabled the Research function before?

    Please check whether jkorchok's reply is helpful.

    If you have any updates, please feel free to let us know.

    Regards,

    Emily

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Monday, July 13, 2020 3:31 AM
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    Thanks for your input. 

    New install of Office Plus 2016; have never disable Research pane function

    Monday, July 13, 2020 7:54 PM
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    Thanks for your input.  Actually tried both Research option in customized QAT.  No luck.  Something is blocking the feature; button is enabled.  Ctrl+Shift+O should bring up the task pane regardless.

    Thanks!!

    Monday, July 13, 2020 7:59 PM
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    If you still have no luck, please try an Office repair: Repair an Office application
    Tuesday, July 14, 2020 3:48 PM
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    Tried both reinstall and repair, no luck
    Tuesday, July 14, 2020 8:22 PM
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    Hi,

    Please run Word in safe mode (Type "winword /safe" in Run dialog, click OK), check whether the short cut Ctrl+Shift+O could open Research Pane.

    Besides, download the fix tool to try to reset user options and registry settings in Word.

    When nothing helps, could you please change another version of Office to check this issue?

    I would also like to suggest you create a new administrator account.

    Any updates please share with us.

    This "Word IT Pro Discussion” Forum will be migrating to a new home on Microsoft Q&A, please refer to this sticky post for more details.

    Regards,

    Emily

    "Office" forums will be migrating to a new home on Microsoft Q&A !
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    Wednesday, July 15, 2020 9:42 AM
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    Hi,

    I am checking the status of this issue. Do you have any update for it?

    Anything unclear or any questions, feel free to post them back to let us know. 

    Regards,

    Emily

    "Office" forums will be migrating to a new home on Microsoft Q&A !
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    Friday, July 17, 2020 8:30 AM
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    Ctrl+shift+O in safe mode did not work.  Already tried installing another Word version; did not work.

    Created a new profile for me and it worked. The downside is that it would force me to move everything I have over to the new profile which I am still considering. 

    Thanks for your time


    Tuesday, July 21, 2020 4:40 PM
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    Hi,

    I understand the trouble which is along with the new user profile.

    As this issue also occurs with different versions of Office, I think this issue is more related to your environment.

    Apart from using a new profile, you may try to perform a clean boot to prevent other programs interfering with Word application.

    Regards,

    Emily

    "Office" forums will be migrating to a new home on Microsoft Q&A !
    We invite you to post new questions in the "Office" forums' new home on Microsoft Q&A !
    Wednesday, July 22, 2020 7:30 AM
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    Hi,

    This thread has been around for a long time. 

    To help close this thread, would you please mark the replies as answers if they are helpful? Your action would also help other users who encounter the same issue and read this thread. 

    Thank you for understanding! If you have any questions, or updates, please feel free to let us know.

    Regards,

    Emily

    "Office" forums will be migrating to a new home on Microsoft Q&A !
    We invite you to post new questions in the "Office" forums' new home on Microsoft Q&A !
    Monday, July 27, 2020 8:56 AM