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Blue Screen Error just started happening RRS feed

  • Question

  • Hey guys, I wanted to see if you could help me. I have been getting blue screen errors over the last week. 5 so far as of this typing.

    Computer will shut down suddenly in blue screen (once even as it WAS shutting down) and says this is a memory management error, blue screen is only up for a few second.

    I checked event log and found the five critical errors.

    Source: Kernal-Power

    Event ID-41, Task-63

    BugCheckCode 26

    Bugcheck Parameter 1:0x41790, Parameter 2: oxffffff9800138a120, parameter 3: oxffff, parameter 4: 0x0, sleep in progress: false

    What is going on here? Do I have bad RAM? I'm using Windows 7 Home on an Asus K53E laptop I purchased in January of this year (so hopefully still under warranty then) and I have made NO changes to the device at all.

    Any help is much appreciated, thanks!

    Friday, September 7, 2012 5:20 AM

Answers

  • Hi,


    According to the error code 0x26, you can refer to Bug Check 0x26: CDFS_FILE_SYSTEM.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Update BIOS and drivers

    2. Test the issue in Safe Mode

    3. Check a drive for errors


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Tuesday, September 18, 2012 2:52 AM
    Monday, September 10, 2012 3:56 AM

All replies

  • can you upload your dump file to skydrive?

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/how-to-upload-the-bsod-dump-file-to-skydrive/77505091-39b0-4d42-9133-3f59f12cebbd

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2012-09-07T04:52:37.908414800Z" />
    <EventRecordID>137762</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Kevin-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">26</Data>
    <Data Name="BugcheckParameter1">0x41790</Data>
    <Data Name="BugcheckParameter2">0xfffffa800138a170</Data>
    <Data Name="BugcheckParameter3">0xffff</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>

    </Event>

    Does this work for you? Is this a dump file?

    Or is this the dump file? It is all about the same error I'm having

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          9/6/2012 11:52:37 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Kevin-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2012-09-07T04:52:37.908414800Z" />
        <EventRecordID>137762</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Kevin-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">26</Data>
        <Data Name="BugcheckParameter1">0x41790</Data>
        <Data Name="BugcheckParameter2">0xfffffa800138a170</Data>
        <Data Name="BugcheckParameter3">0xffff</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>


    Friday, September 7, 2012 10:11 PM
  • What is needed are the actual minidump files.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Saturday, September 8, 2012 10:43 AM
  • Hi,


    According to the error code 0x26, you can refer to Bug Check 0x26: CDFS_FILE_SYSTEM.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Update BIOS and drivers

    2. Test the issue in Safe Mode

    3. Check a drive for errors


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Tuesday, September 18, 2012 2:52 AM
    Monday, September 10, 2012 3:56 AM