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Client Push install failed with "Access is denied (0x80070005)" RRS feed

  • Question

  • Hi,

    i try to push the dpm client from our server to the clients but i get everytime the following error message:

    Install protection agent on TESTD-1.xyz.de failed:

    Error 303: The protection agent operation failed on TESTD-1.xyz.de.

    Error details: Access is denied (0x80070005)

    Firewall is ok, i created a rule for communication between clients and server

    Anybody a idea what’s the problem is? The account who push the install has full acces to the clients an is domain admin. If i I install dpm client manually on the clients it works perfect, but that’s not a possible way for 200+ clients.

    Thanks


    Wednesday, March 30, 2016 8:30 AM

All replies

  • Hi,

    please make sure, Firewall Settings are correct.

    https://technet.microsoft.com/en-us/library/hh757794(v=sc.12).aspx

    https://technet.microsoft.com/en-us/library/hh758204(v=sc.12).aspx


    Michael Seidl (MVP)

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    Friday, April 1, 2016 4:16 AM
  • Hi,

    thanks for replay.

    I have already made a rule allowing any port/program from our DPM server to our clients. If i deavtivate the complete firewall on an test client i get exact the same error massage. So i don't think it is a firewall problem.

    After starting push installation from server i found the setup files under C:\windows\microsoft data protection manager\ on the client.

    In MSDPMAgentBootstrap0Curr.errlog i found many errors:

    0B30	0780	03/30	08:24:13.997	03	timer.cpp(503)	[00000000009624E8]		ACTIVITY	CTimerMgr::TimerThreadInternal
    0B30	0230	03/30	08:24:13.997	03	service.cpp(298)	[00000000001EFDB0]		ACTIVITY	CService::AnnounceServiceStatus
    0B30	06A0	03/30	08:24:14.028	05	genericstatus.cpp(976)			NORMAL	CallUpdateQfesInstalledRegKey called in worker thread
    0B30	06A0	03/30	08:24:14.028	05	genericstatus.cpp(1461)			NORMAL	Windows Qfe KB no: [KB948465] is not applicable on this machine
    0B30	06A0	03/30	08:24:14.028	05	genericstatus.cpp(1461)			NORMAL	Windows Qfe KB no: [KB971394] is not applicable on this machine
    0B30	0BEC	03/30	08:24:14.028	05	genericstatus.cpp(1256)	[000000000092E490]	10CEA7DC-26AE-44C8-9B97-6A4DA9607070	NORMAL	Wait for CallUpdateQfesInstalledRegKey succeeded. Returning m_QfesInstalled = 31
    0B30	0BEC	03/30	08:24:14.028	03	schannelutils.cpp(129)		10CEA7DC-26AE-44C8-9B97-6A4DA9607070	WARNING	Failed: Hr: = [0x80070002] : Unable to open RegKey [HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent\2.0\Certificates\MUC-TESTd-1.sageinternal.de]
    0B30	0BEC	03/30	08:24:14.028	05	genericstatus.cpp(1662)	[000000000092E490]	10CEA7DC-26AE-44C8-9B97-6A4DA9607070	NORMAL	majorVerNum[4], minorVerNum[2], buildNum[1417], hotfixNum[0]
    0B30	0BEC	03/30	08:24:14.075	06	coorddefaultsubtask.cpp(1118)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CCoordDefaultSubTask: RECEIVED -> AcceptDirTransferCommand [000000000092DC10]
    0B30	0BEC	03/30	08:24:14.075	18	dsmreceiversubtaskbase.cpp(39)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDsmReceiverSubTaskBase: constructor [0000000000962CA0] openovl[0000000000962E20] msgovl[0000000000962F18] closeovl[0000000000962E70]
    0B30	0BEC	03/30	08:24:14.075	18	datamovereceiver.cpp(60)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: constructor [0000000000962890]
    0B30	0BEC	03/30	08:24:14.075	03	workitem.cpp(96)	[000000000092F9A0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	ACTIVITY	Idle Timer created with timeout = 390000
    0B30	0BEC	03/30	08:24:14.075	06	acceptdirtransfersubtask.cpp(83)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	The directory transfer destination is [C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\RA\4.2.1417.0]
    0B30	0BEC	03/30	08:24:14.075	18	writeriterator.cpp(82)	[0000000000963350]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CFileWriterIterator:Init(overwrite:0, setarchive:0, setchangetime:0, skiptargetmetadatarestore:0, restoresec:0, recreaterp:1, throttle:0) called
    0B30	0BEC	03/30	08:24:14.075	18	fsutils.cpp(4063)		29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(dwError)
    0B30	0BEC	03/30	08:24:14.075	18	fsutils.cpp(626)		29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80070002] : Failed to get attributes for \\?\C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\RA\4.2.1417.0
    0B30	0BEC	03/30	08:24:14.075	18	fsutils.cpp(4063)		29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80070002] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(dwError)
    0B30	0BEC	03/30	08:24:14.075	18	dsmreceiver.cpp(141)	[0000000000962AA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	DsmReceiver:SetTargetDirectory(filepath:C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\RA\4.2.1417.0) called
    0B30	0BEC	03/30	08:24:14.075	18	writeriterator.cpp(152)	[0000000000963350]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CFileWriterIterator::SetTargetDirectory(filepath:C:\Windows\Microsoft Data Protection Manager\DPM\ProtectionAgents\RA\4.2.1417.0) called
    0B30	0BEC	03/30	08:24:14.075	03	dmsupport.cpp(614)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Error trying to add Machine MUC-SRV-DPM-1 to Group DPMRADmTrustedMachines, Last Error = 0x8ac
    0B30	0BEC	03/30	08:24:14.075	03	dmsupport.cpp(616)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x800708ac] : Encountered Failure: : lVal : HRESULT_FROM_WIN32(nStatus)
    0B30	0BEC	03/30	08:24:14.075	03	dmsupport.cpp(516)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed to add Machine MUC-SRV-DPM-1 to group DPMRADmTrustedMachines, Ignoring the failure.
    0B30	0BEC	03/30	08:24:14.090	18	datamovereceiver.cpp(342)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: processing completion (signature:0xaabbcc00 type:0x22, state:1)
    0B30	0BEC	03/30	08:24:14.090	18	datamovereceiver.cpp(571)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: completion for intermediate response in WAIT state
    0B30	0954	03/30	08:24:14.153	20	endpoint.cpp(489)	[000000000095CBB0]		NORMAL	CreateNewAcceptSocket called for address family: 2
    0B30	0954	03/30	08:24:14.153	20	protocolhandshakehelper.cpp(448)	[000000000092E2D0]		NORMAL	CProtocolHandshake::handshakeGetList: 000000000092E2D0, m_dwRole = 1, m_MachineType = 7, dwClientProtocolSelected = 1, m_dwProtocolSelected = 1
    0B30	0954	03/30	08:24:14.153	20	protocolhandshakehelper.cpp(494)	[000000000092E2D0]		NORMAL	Protocol selected for host [muc-srv-dpm-1.sageinternal.de] is [KERBEROS]
    0B30	0954	03/30	08:24:14.153	20	encoders.cpp(779)	[000000000098C620]		NORMAL	DATAMOVER AUTHORIZATION FOR MACHINE SAGEDE\MUC-SRV-DPM-1$ USING WINDOWS GROUPS SUCCEEDED!!!
    0B30	0BEC	03/30	08:24:14.153	18	dsmreceiversubtaskbase.cpp(237)	[0000000000962CA0]		NORMAL	CDsmReceiverSubTaskBase received session opened completion in WAIT state
    0B30	0954	03/30	08:24:14.153	20	session.cpp(1560)	[000000000098CA90]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	Hr: = [0x00000000] DM: Will attempt to post DM_SESSION_CLOSED_BY_REMOTE, pSes=000000000098CA90 rcv=0000000000962F18 snd=0000000000000000 sesop=0000000000000000 seserr=0000000000000000
    0B30	0BEC	03/30	08:24:14.153	18	dsmreceiversubtaskbase.cpp(251)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	CDsmReceiverSubTaskBase received completion for session closed in WAIT state
    0B30	0BEC	03/30	08:24:14.153	18	dsmsubtaskbase.cpp(226)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Session closed before data move completed
    0B30	0BEC	03/30	08:24:14.153	18	dsmsubtaskbase.cpp(275)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	Hr: = [0x80072746] CDsmSubTaskBase::ErrorCleanup: subtask state: 1
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(342)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: processing completion (signature:0xaabbcc00 type:0x3a, state:1)
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(594)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: completion for data move finished in WAIT state
    0B30	0BEC	03/30	08:24:14.153	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	Subtask failure, sending status response XML=[<?xml version="1.0"?>
    0B30	0BEC	03/30	08:24:14.153	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	<DSMTransferStatus xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2147014842" Reason="Error" CommandID="AcceptDirTransfer" CommandInstanceID="68cd4d86-adf9-4563-b76b-efdf40376d16" GuidWorkItem="29945f20-2d22-4ab3-a54c-2cf54eae66f7" TETaskInstanceID="29945f20-2d22-4ab3-a54c-2cf54eae66f7"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="536872931" DetailedCode="-2147014842" DetailedSource="2"/><Data BytesTransferred="0" FilesTransferred="0" FilesFailed="0"/></DSMTransferStatus>
    0B30	0BEC	03/30	08:24:14.153	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	]
    0B30	0BEC	03/30	08:24:14.153	06	acceptdirtransfersubtask.cpp(140)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	Deactivating install workitem
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(962)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: DataMoveCleanUp [0000000000962890]
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(342)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: processing completion (signature:0xaabbcc00 type:0x22, state:3)
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(763)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: completion for final response in CLEANUP state
    0B30	0BEC	03/30	08:24:14.153	18	datamovereceiver.cpp(83)	[0000000000962890]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDataMoveReceiver: destructor [0000000000962890]
    0B30	0BEC	03/30	08:24:14.153	06	installworkitem.cpp(141)	[000000000092F930]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	Deleting path [C:\Windows\MICROS~1\DPM\PROTEC~1\RA\421417~1.0]
    0B30	0A40	03/30	08:24:14.168	06	coorddefaultsubtask.cpp(1206)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CCoordDefaultSubTask: RECEIVED -> DeactivateWorkItemCommand [000000000092DC10]
    0B30	0A40	03/30	08:24:14.168	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	Subtask failure, sending status response XML=[<?xml version="1.0"?>
    0B30	0A40	03/30	08:24:14.168	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	<Status xmlns="http://schemas.microsoft.com/2003/dls/StatusMessages.xsd" StatusCode="-2137454063" Reason="Error" CommandID="DeactivateWorkItem" CommandInstanceID="bc3fd0fc-5fa0-417e-8ea7-63365d56b123" GuidWorkItem="29945f20-2d22-4ab3-a54c-2cf54eae66f7" TETaskInstanceID="29945f20-2d22-4ab3-a54c-2cf54eae66f7"><ErrorInfo xmlns="http://schemas.microsoft.com/2003/dls/GenericAgentStatus.xsd" ErrorCode="998" DetailedCode="-2137454063" DetailedSource="2"><Parameter Name="AgentTargetServer" Value="MUC-TESTd-1.sageinternal.de"/></ErrorInfo></Status>
    0B30	0A40	03/30	08:24:14.168	03	runtime.cpp(1376)	[000000000092FE00]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	FATAL	]
    0B30	0A40	03/30	08:24:14.168	06	coorddefaultsubtask.cpp(1214)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80990a11] : Encountered Failure: : lVal : FindWorkItem(pCommand->m_guidWorkItem, workItemCleanUp)
    0B30	0A40	03/30	08:24:14.168	06	coorddefaultsubtask.cpp(157)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80990a11] : Encountered Failure: : lVal : pCoordCommand->Dispatch()
    0B30	0A40	03/30	08:24:14.168	05	defaultsubtask.cpp(546)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80990a11] : Encountered Failure: : lVal : CommandReceivedSpecific(pCommand, pOvl)
    0B30	0A40	03/30	08:24:14.168	05	defaultsubtask.cpp(751)	[000000000092DC10]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80990a11] : Encountered Failure: : lVal : CommandReceived(pAgentOvl)
    0B30	0BEC	03/30	08:24:14.168	03	workitem.cpp(296)	[000000000092F930]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	ACTIVITY	WorkItem stopping
    0B30	0BEC	03/30	08:24:14.168	18	dsmsubtaskbase.cpp(86)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	NORMAL	CDsmSubTaskBase: destructor [0000000000962CA0]
    0B30	0BEC	03/30	08:24:14.168	18	dsmreceiversubtaskbase.cpp(253)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80072746] : Encountered Failure: : lVal : OnSessionClosed(dwNumberOfBytes, pAgentOvl, dwError)
    0B30	0BEC	03/30	08:24:14.168	18	dsmreceiversubtaskbase.cpp(198)	[0000000000962CA0]	29945F20-2D22-4AB3-A54C-2CF54EAE66F7	WARNING	Failed: Hr: = [0x80072746] : Encountered Failure: : lVal : ProcessWaitCompletion(dwNumberOfBytes, pAgentOvl, dwError)
    0B30	0BEC	03/30	08:24:14.309	06	coorddefaultsubtask.cpp(332)	[000000000092DC10]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	NORMAL	CCoordDefaultSubTask: RECEIVED -> SelfDestructCommand [000000000092DC10]
    0B30	0BEC	03/30	08:24:14.309	06	coorddefaultsubtask.cpp(339)	[000000000092DC10]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	The agent coordinator is uninstalling itself
    0B30	0BEC	03/30	08:24:14.309	06	bootstrapmsihelper.cpp(1185)		BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	Creating MSI log file at [C:\Windows\\Temp\MSDPMPSACUninstall.LOG]
    0B30	0BEC	03/30	08:24:14.605	06	bootstrapmsihelper.cpp(1185)		BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	Creating MSI log file at [C:\Windows\\Temp\MSDPMACUninstall.LOG]
    0B30	0BEC	03/30	08:24:14.621	06	coorddefaultsubtask.cpp(380)	[000000000092DC10]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	WARNING	Failed: Hr: = [0x80070645] The DPMAC package uninstallation failed
    0B30	0BEC	03/30	08:24:14.621	06	coorddefaultsubtask.cpp(403)	[000000000092DC10]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	NORMAL	No reboot is required
    0B30	0BEC	03/30	08:24:14.621	03	workitem.cpp(96)	[000000000098CB00]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	Idle Timer created with timeout = 390000
    0B30	0BEC	03/30	08:24:14.621	06	goodbyesubtask.cpp(315)	[0000000000985A50]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	NORMAL	pOvl completion type [0x00000022]
    0B30	0BEC	03/30	08:24:14.621	06	goodbyesubtask.cpp(316)	[0000000000985A50]	BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	NORMAL	Hr: = [0x00000000] pOvl HRESULT
    0B30	0BEC	03/30	08:24:14.621	06	goodbyesubtask.cpp(513)		BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	The agent coordinator process will exit now
    0B30	0BEC	03/30	08:24:14.621	03	service.cpp(81)		BE7D5F90-41B4-4CFD-A0FE-DF45FC8DAFD8	ACTIVITY	CService::StopThisService

    If i install the setup manualy and use the SetDPMServer command i can integrate the client in our DPM server. Is there a documentation what exactly the command SetDPMServer does on an client? 


    Friday, April 1, 2016 7:16 AM