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Slow outlook 2016 RRS feed

  • Question

  • HI,

    affected computer OS Win10 1703 with latest updates, office 2016 pro plus with latest updates. User complains aboutslow/freezing outlook. checked with offcat

    

    os indexing options showing indexing complete. The offcat solution links has no usefull information. How to manage help user with oputlook?

    regards,

    kestutis

    Friday, September 8, 2017 5:37 AM

Answers

  • Hi kestutis,

    >> did office repair and the problem is gone.

    Great to see the issue has gone and thanks for sharing the resolution with us.

    By the way, could you please help mark your fix above as answer so that others who might have a similar issue can more easily find the useful method?

    Thanks for your understanding and support :)

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Marked as answer by toxikas Thursday, September 28, 2017 5:05 AM
    Thursday, September 28, 2017 4:48 AM

All replies

  • Hi,

    Recently Microsoft has mentioned that there maybe some issue with the latest updates released. Perhaps check this link and see if some of the updates on the machines matches these problematic ones.

    https://www.itworld.com/article/3221286/microsoft-windows/microsoft-patch-alert-outstanding-problems-with-recent-updates.html 

    Try Outlook in safe mode and see if you experiencing the same symptoms.

    Hope this helps.



    Friday, September 8, 2017 6:59 AM
  • There are several reasons why Outlook 2016 might be slow.

    • First reason is really very simple. The connection to the server cannot be completed.
    • Second reason is the graphics acceleration feature
    • Third reason is database might be corrupt or it has exceeded the limit capacity
    • Fourth reason is the slow network. Please change the network to try again.
    • Fifth reason is the large size of the Send Item folder. Please export all the files in send item folder to try again.
    • Sixth reason is too many accounts will affect the connect with the Exchange server
    • Another reason would be the use of add-ins on the Outlook program

    To get you back to your email faster, here are few tips and tricks to boost Outlook performance on Windows 10.

    1. Disable add-ins
    2. Disable graphics acceleration
    3. Disable RSS feeds
    4. Archive old email
    5. Compact your PST files
    6. Open Outlook in Safe Mode
    7. Update Reinstall Outlook
    8. Change Custom Behavioral Settings
    9. Remove all accounts and add them back one by one
    10. Delete Corrupt PST Files
    11. Repair Outlook Profile
    12. Update Windows 10

    Hope this will help !

    Friday, September 8, 2017 7:28 AM
  • Hi kestutis,

    Based on my research, the event 10023 or 10024 may occur when a PDF iFilter stalls the Windows Desktop search indexer, causing frequent re-indexing of Outlook items.

    To resolve this problem, please try to update any applications that offer PDF file functionality with the latest patches or you can remove them from indexing options. Then, follow these steps to rebuild the index:

    1.In Control Panel, click Indexing Options.

    If Indexing Options does not appear in Control Panel, type Indexing Options in the Search Control Panel text box, and then click the Indexing Options search result.

    2.In the Indexing Options dialog box, click Advanced.
    3.Click Rebuild.
    4.Click OK in the Rebuild Index dialog box.

    For more details, you may check the following article:

    Incomplete search results may occur in Outlook when a PDF iFilter is installed

    Hope this can be helpful.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Monday, September 11, 2017 9:21 AM
  • thanks all for response. found these error in event log

    Faulting application name: OUTLOOK.EXE, version: 16.0.4573.1001, time stamp: 0x596ef72e
    Faulting module name: exsec32.dll, version: 16.0.4573.1001, time stamp: 0x596ef36b
    Exception code: 0xc0000005
    Fault offset: 0x0001136a
    Faulting process ID: 0x25a8
    Faulting application start time: 0x01d32c6aac181c91
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office16\OUTLOOK.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\Office16\exsec32.dll
    Report ID: 1fb55d57-7d73-4162-98f4-3077a9dd337d
    Faulting package full name: 
    Faulting package-relative application ID: 

    did office repair and the problem is gone.

    regards,

    kestutis

    Thursday, September 28, 2017 3:30 AM
  • Hi kestutis,

    >> did office repair and the problem is gone.

    Great to see the issue has gone and thanks for sharing the resolution with us.

    By the way, could you please help mark your fix above as answer so that others who might have a similar issue can more easily find the useful method?

    Thanks for your understanding and support :)

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    • Marked as answer by toxikas Thursday, September 28, 2017 5:05 AM
    Thursday, September 28, 2017 4:48 AM