Problems on HP dc7900 with Microsoft February 2011 patches RRS feed

  • Question

  • Hi,


    I have the following problem, on all "HP dc7900" computers of the company, after I patched them with the Microsoft February 2011 patches. Some of these PCs reboot, for example, when you press Ctrl + Alt + Del to "unlock" the screensaver. All these PCs reboot while the user are using IE, without that this is connected to a specific web page.


    Miscellaneous Information:


    - The company have 90 PCs/laptops, 70 are various HP models and 20 are compatible, only the 4 "HP Compaq dc7900 Convertible Minitower" have the problem after installing the Microsoft February 2011 patches.


    - All business PCs running Windows XP SP3 are regularly patched


    - I installed these February 2011 patches: KB2482017 - KB2393802 - KB2476687 - KB2478960 - KB2478971 - KB2479628 - KB2483185 - KB2485376 - KB890830 - KB971029 - KB2492441.


    - Most of the PCs / laptops using IE7 (7.0.5730.13) but there are also some IE8 (8.0.6001.18702). The four critical PCs have IE7.


    Has anyone else encountered this problem? Is the solution already knows?


    Thanks in advance for your help



    Thursday, February 17, 2011 2:51 PM

All replies

  • Is the reboot caused by a blue screen?

    If so, try disabling the "automatic restart" recovery option
    wmic recoveros set AutoReboot = False

    That should give you the time to read the information on the blue screen.


    If it's not a blue screen, look what is happening in the "System" and "Application" event logs around the time of the reboot. That might give you an indication on what is causing the reboots.

    Thursday, February 17, 2011 3:01 PM
  • I encountered the same problem after downloading just KB2393802 on my Dell Vostro 1510 laptop (XP Pro Ver. 2002 SP3). I get the BSOD with the following info:


    stop: 0x00000050 (0xF64B3CF0, 0x00000000, 0x98475185, 0x00000002)

    windrvr.sys - Address 98475185 base at 98466000, Datestamp 3b8e41d0

    I recovered by doing a sytem restore to an earlier version. However, then my McAfee Internet Security wouldn't stay on. I fixed that problem by following the instructions on a McAfee popup to restart my computer to get its latest version. I am up and running fine now without KB2393802.



    Saturday, February 26, 2011 6:14 PM
  • We had a similar problem with Lenovo PCs. It was related to patch KB2393802 and an outdated Intel Graphics Driver. We since updated the affcted PCs and the random reboot has stopped
    Friday, March 25, 2011 2:24 PM