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IE 11 crashes when launching Java RRS feed

  • General discussion

  • Problem signature:
      Problem Event Name: BEX
      Application Name: IEXPLORE.EXE
      Application Version: 11.0.9600.18817
      Application Timestamp: 59b18749
      Fault Module Name: MSVCR100.dll
      Fault Module Version: 10.0.30319.460
      Fault Module Timestamp: 4db13576
      Exception Offset: 0008a3f6
      Exception Code: c0000417
      Exception Data: 00000000
      OS Version: 6.3.9600.2.0.0.16.7
      Locale ID: 1033
      Additional Information 1: 93ad
      Additional Information 2: 93ad2e14ab09000008270b23c55b4832
      Additional Information 3: 7b03
      Additional Information 4: 7b0355965c5d498dc76c83554cdbd704

    It is on a Windows Server 2012 remote desktop server. I am not seeing the symptom on all logins but resetting the browser settings on the ones that aren't working doesn't resolve the issue. Any ideas?


    Chad Roberts IT Support.

    Wednesday, February 7, 2018 2:33 PM

All replies

  • Hi Chad, after you reset IE, did you restart the server? I have found in the past it helps, I think there are temp files that IE can't delete until it reboots.
    Wednesday, February 7, 2018 2:42 PM
  • Hi,

    Problem signature:
      Problem Event Name: BEX
      Application Name: IEXPLORE.EXE
      Application Version: 11.0.9600.18817
      Application Timestamp: 59b18749
      Fault Module Name: MSVCR100.dll

    It would appear that the Google Toolbar is installed and enabled.

    Probably the user has turned on password autocomplete and the BEX error is occurring when they try to logon to your intranet or an external website.

    IE11 already has many of the 'features' that the GTB ADDS to the browser(form filling/autocomplete, popup blocker, search provider). You might consider uninstalling the GTB from your networks.

    The first step in troubleshooting any web browser issue is to test in noAddons mode. Start>run>iexplore.exe -extoff [url]

    Regards.


    Rob^_^

    Thursday, February 8, 2018 9:08 PM
  • Also, if the issue persists it may help to capture a user mode dump of the crash and see if any further useful information can be obtained on the crash.

    You can configure Windows to create user-mode dumps. 

    If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00


    After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

    Here's a link on using OneDrive:

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    To stop the creation of the user mode dump files run the following registry file:

    Windows Registry Editor Version 5.00

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

    You can delete the C:\CrashDumps folder anytime.

    Thursday, February 8, 2018 10:54 PM