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Viewing other mailboxes in Outlook

    Question

  • Several users need to view the content of one mailbox (the general office mailbox). I have given these individuals full access to this mailbox and it showed up in their outlook 2016 on the left hand side. however as these people receive new computers, the mailbox does not appear in outlook as it does on their old computers. Nothing has changed from within O365 on that account, they still have full permissions. I have tried to remove their access, and re-add it but that didnt work to resolve it. Why is it not showing up for them any longer?

    We have a hybrid O365 and Exchange on prem 2010 installation. All permissions have been done on O365 in the Admin/Exchange portal.

    Thanks for your help.

    Tuesday, March 28, 2017 6:48 PM

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