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Skype for Business Server 2015 and O365 Cloud Voicemail RRS feed

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    Dear all,

    We have a customer using SfB Server 2015 and O365 Exchange UM for voicemail.

    Recently they received a e-mail that Microsoft will transit Exchange UM for Cloud Voicemail and they worry about that.

    Is that SfB 2015 support Cloud Voicemail for this transition? Or We need to help customer to migrate the SfB 2015 to SfB 2019?

    Thanks!

    Vincent


    Tuesday, May 14, 2019 3:44 AM

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    Hi,

    Microsoft is retiring Unified Messaging (UM) in Exchange Online and replacing it with Cloud Voicemail and Auto Attendant services.  This impacts voicemail processing and Auto Attendant in Exchange Online for all customers using these workloads.

    And according this article: Customers who are consuming any of the following features from Exchange Unified Messaging Online service are affected: Voicemail service/Auto Attendant service/ Fax integration.

    I think it will have some change with the voicemail feature in your environment, however, voicemail migration is Microsoft driven; Admins are not required to do anything, given that the pre-requisite hybrid topology is established. So it seems you don’t need to do a test in a test tenant.

    Best Regards,
    Shaw Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by Shaw_Lu Sunday, May 19, 2019 7:04 AM
    • Marked as answer by Vincent W.S. Tam Friday, July 24, 2020 8:03 AM
    Wednesday, May 15, 2019 7:59 AM

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    Hi Vincent,

    According this blog: 

    https://blogs.technet.microsoft.com/exchange/2019/02/08/retiring-unified-messaging-in-exchange-online/

    Customers using the Lync 2013/Skype for Business 2015 to connect to Exchange UM Online will be transitioned to Cloud Voicemail by Microsoft.

    Version interoperability and supported topologies for Cloud Voicemail are listed in the following table:

    https://docs.microsoft.com/en-us/skypeforbusiness/hybrid/plan-cloud-voicemail

    So I think you don’t need to upgrade to Skype for Business 2019, Skype for Business 2015 with Exchange Online for Cloud Voicemail is still supported.

    Best Regards,
    Shaw Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Shaw_Lu Tuesday, May 14, 2019 8:18 AM
    • Proposed as answer by Shaw_Lu Sunday, May 19, 2019 7:04 AM
    Tuesday, May 14, 2019 8:17 AM
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    If customer only use Exchange UM for voicemail (no auto attendant and no fax), is that the transition is no change to our existing settings? Can we simulate this transition in a testing tenant?
    Wednesday, May 15, 2019 6:56 AM
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    Hi,

    Microsoft is retiring Unified Messaging (UM) in Exchange Online and replacing it with Cloud Voicemail and Auto Attendant services.  This impacts voicemail processing and Auto Attendant in Exchange Online for all customers using these workloads.

    And according this article: Customers who are consuming any of the following features from Exchange Unified Messaging Online service are affected: Voicemail service/Auto Attendant service/ Fax integration.

    I think it will have some change with the voicemail feature in your environment, however, voicemail migration is Microsoft driven; Admins are not required to do anything, given that the pre-requisite hybrid topology is established. So it seems you don’t need to do a test in a test tenant.

    Best Regards,
    Shaw Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Shaw_Lu Sunday, May 19, 2019 7:04 AM
    • Marked as answer by Vincent W.S. Tam Friday, July 24, 2020 8:03 AM
    Wednesday, May 15, 2019 7:59 AM
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    Hi,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Thank you for your understanding and patience!

    Best Regards,
    Shaw Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, May 23, 2019 8:13 AM
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    Do you have any further issue on this topic?
    If there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Best Regards,
    Shaw Lu

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Shaw_Lu Friday, May 31, 2019 9:27 AM
    Tuesday, May 28, 2019 9:26 AM
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    Hello Vincent,

    Please be aware that Exchange UM Online and Cloud Voicemail (CVM) are two different platforms in O365. The biggest drawback of CVM is how the end-user can access his/her voicemail messages. Basically, subscriber access or end-user dialing a number and then entering his/her extension with the PIN to access voice messages is not supported.

    However, the transition from Exchange UM Online is automatic for SFB Server 2015 and Lync Server 2013.

    Just repeat again - there are a number of features of Exchange UM Online are not available and can be found at - https://docs.microsoft.com/en-us/SkypeForBusiness/plan/exchange-unified-messaging-online-migration-support

    Thanks,

    Ketan Shah

    Ketan Shah, Principal Consultant, Presidio


    • Edited by Ketan_Shah Tuesday, February 25, 2020 10:38 PM Update to signature
    Tuesday, February 25, 2020 10:36 PM
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    I think customer already used the Cloud Voicemail and we did not do anything, thanks for your guys help!
    Friday, July 24, 2020 8:03 AM