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Vista Ultimate x64 sound breakup in AVI files RRS feed

  • Question

  • Issue: Sound stutters and breaks up when playing AVI files in Media Player directly from the system disc. The AVI files play correctly in Windows 2003/XP.
    System h/w: ASUS P5N-E, Q66009 (standard clocking 2.4GHz), 8GB DDR2 RAM, nVidia GeForce 8400 512MB RAM, M-Audio 1010LT Delta.
    System s/w: Vista Ultimate x64/SP1, Media Player 11.0.6001.7000, M-Audio x64 03/03/2008-5.10.0.5069 (latest).

    I have also tried the AVI files using the onboard Realtec sound hardware and drivers, and same problem occurs and the symptoms are identical. As I can read AVI files into Windows Movie Maker and hear their sound properly, my suspicion that it is an issue quite close to the Media Player software.

    This problem renders Vista x64 useless for playing AVI files. Surely this is a fairly high perfomance PC and should be able to better than a P4 with XP?

    All help will be apppreciated.

    Kenneth Spencer

    Kenneth Spencer
    • Edited by kaspencer Monday, April 27, 2009 9:49 PM
    Monday, April 27, 2009 9:38 AM

Answers

  • Hi Kenneth,

     

    Thank you for your post.

     

    May I know the following first:

     

    1.    Is there any related error message appears? You can also check the event log.

    2.    Is there no sound when playing all the AVI files with Windows Media Player?

    3.    Does the sound card work properly?

     

    Based on my research, I would like to suggest trying the following to narrow down the issue:

     

    1.    Please remove the sound card’s driver completely both in Device Manger and “Control Panel – Programs and Features”, reboot the computer and reinstall the driver again to see if it works.

     

    2.    Please perform a Clean Boot to check the issue.

     

    Clean boot

    =================

    1)   Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2)   Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3)   Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time.

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    3.    You can also try to install Windows Media Player codec manually to see if it works.

     

    Codecs

    http://www.wmplugins.com/ItemList.aspx?typeid=8

     

    For more information about the codecs, please also refer to the following document:

     

    Using codecs

    http://www.microsoft.com/windows/windowsmedia/player/faq/codec.mspx

     

    If everything worked before, a quick solution is to restore the system back to the previous status when the issue didn’t occur with System Restore. (Note: Performing a system restore may cause the loss of the current system settings; therefore, before doing this, please make sure that the system restore point is not too old and set a restore point for the current status.)

     

    Hope this helps. Thanks.

     


    Nicholas Li - MSFT
    Wednesday, April 29, 2009 11:21 AM
    Moderator

All replies

  • Hi Kenneth,

     

    Thank you for your post.

     

    May I know the following first:

     

    1.    Is there any related error message appears? You can also check the event log.

    2.    Is there no sound when playing all the AVI files with Windows Media Player?

    3.    Does the sound card work properly?

     

    Based on my research, I would like to suggest trying the following to narrow down the issue:

     

    1.    Please remove the sound card’s driver completely both in Device Manger and “Control Panel – Programs and Features”, reboot the computer and reinstall the driver again to see if it works.

     

    2.    Please perform a Clean Boot to check the issue.

     

    Clean boot

    =================

    1)   Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2)   Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3)   Click the "Startup" tab, click "Disable All" and click "OK".

     

    Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab.

     

    In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time.

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    3.    You can also try to install Windows Media Player codec manually to see if it works.

     

    Codecs

    http://www.wmplugins.com/ItemList.aspx?typeid=8

     

    For more information about the codecs, please also refer to the following document:

     

    Using codecs

    http://www.microsoft.com/windows/windowsmedia/player/faq/codec.mspx

     

    If everything worked before, a quick solution is to restore the system back to the previous status when the issue didn’t occur with System Restore. (Note: Performing a system restore may cause the loss of the current system settings; therefore, before doing this, please make sure that the system restore point is not too old and set a restore point for the current status.)

     

    Hope this helps. Thanks.

     


    Nicholas Li - MSFT
    Wednesday, April 29, 2009 11:21 AM
    Moderator
  • Thanks for your reply, Nicholas.

    Before I try the suggestions, I will answer your questions as follows:

    1. There are no error messages, and no event messages that seem to be relevant to Media Player or the sound system;

    2. As stated in the post, there is sound when the AVI files are played in Media Player, but the sound stutters and hesitates. The video appears unaffected;

    3. As mentioned in the post, I have actually tried two sound devices: an onboard Realtek 7.1 sound device and an add-on card M-Audio 1010LT Delta sound card. When running the M-Audio card the Realtek onboard device was disabled in the BIOS. Both sound devices work properly in every other application that I have tried, including many music and audio applications.

    Then to tell you what I have already done (before seeing your suggestions):

    1. I have already re-installed, and updated, the drivers of both devices;

    Finally, regarding your suggestions:

    1. There are only 5 non-MS services running and none are sound related. I will disable them and report what happens;

    2. There are several sound-related Startup items. I will disable them and report what happens.

    I will also examine the web addresses that you have quoted and try manually re-installing the CODECs.

    Thanks for your help - I will report back when I have had a chance to try all the suggestions mentioned.

    Regards

    Kenneth Spencer


    Kenneth Spencer
    Thursday, May 7, 2009 1:49 PM