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Windows Explorer Crashes RRS feed

  • Question

  • Hello to all:I work for a health care system and we deployed Win 7 to radiology reading stations. We have had daily windows explorer crashes. I would appreciate any input as to the cause.  For your review, here is some information I have gathered:

    System specs:
    Win 7 Pro SP 1, Intel
    Intel (R) Xeon (R) CPU E5-1607 @ 3.00 GHz
    16.0 Gb memory installed

    Software installed:
    SpeechQ 1.3 Build 200.400
    Epic 2014 local install (EMR)
    Synapse (PACS) Version 4.1

    Error message:
    Version=1
    EventType=APPCRASH
    EventTime=130692730410380491
    ReportType=2
    Consent=1
    UploadTime=130692730412252515
    ReportIdentifier=c8720e00-bc4b-11e4-abe1-7446a0baf9ce
    IntegratorReportIdentifier=c8720dff-bc4b-11e4-abe1-7446a0baf9ce
    Response.BucketId=80287799
    Response.BucketTable=20
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Explorer.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=6.1.7601.17567
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4d672ee4
    Sig[3].Name=Fault Module Name
    Sig[3].Value=OLEAUT32.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7601.18640
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=5441ca8a
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=000000000009baec
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=f6a0
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=f6a0a5dea478f1984df3f28a372298b4
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=db14
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=db1463260739e9fee0c6712a35e566cf
    UI[2]=C:\Windows\Explorer.EXE
    UI[3]=Windows Explorer has stopped working
    UI[4]=Windows can check online for a solution to the problem and try to restart the program.
    UI[5]=Check online for a solution and restart the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Windows\Explorer.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\system32\msvcrt.dll
    LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\GDI32.dll
    LoadedModule[9]=C:\Windows\system32\USER32.dll
    LoadedModule[10]=C:\Windows\system32\LPK.dll
    LoadedModule[11]=C:\Windows\system32\USP10.dll
    LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[13]=C:\Windows\system32\SHELL32.dll
    LoadedModule[14]=C:\Windows\system32\ole32.dll
    LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
    LoadedModule[17]=C:\Windows\system32\DUser.dll
    LoadedModule[18]=C:\Windows\system32\DUI70.dll
    LoadedModule[19]=C:\Windows\system32\IMM32.dll
    LoadedModule[20]=C:\Windows\system32\MSCTF.dll
    LoadedModule[21]=C:\Windows\system32\UxTheme.dll
    LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[26]=C:\Windows\system32\dwmapi.dll
    LoadedModule[27]=C:\Windows\system32\slc.dll
    LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_2b283fd671e9bf4d\gdiplus.dll
    LoadedModule[29]=C:\Windows\system32\Secur32.dll
    LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
    LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
    LoadedModule[32]=C:\Windows\system32\WINSTA.dll
    LoadedModule[33]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[34]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll
    LoadedModule[35]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[36]=C:\Windows\system32\profapi.dll
    LoadedModule[37]=C:\Windows\system32\apphelp.dll
    LoadedModule[38]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[39]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[40]=C:\Windows\System32\cscui.dll
    LoadedModule[41]=C:\Windows\System32\CSCDLL.dll
    LoadedModule[42]=C:\Windows\system32\CSCAPI.dll
    LoadedModule[43]=C:\Windows\system32\ntshrui.dll
    LoadedModule[44]=C:\Windows\system32\srvcli.dll
    LoadedModule[45]=C:\Windows\system32\IconCodecService.dll
    LoadedModule[46]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[47]=C:\Windows\system32\rsaenh.dll
    LoadedModule[48]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[49]=C:\Windows\system32\SndVolSSO.DLL
    LoadedModule[50]=C:\Windows\system32\HID.DLL
    LoadedModule[51]=C:\Windows\System32\MMDevApi.dll
    LoadedModule[52]=C:\Windows\system32\timedate.cpl
    LoadedModule[53]=C:\Windows\system32\ATL.DLL
    LoadedModule[54]=C:\Windows\system32\actxprxy.dll
    LoadedModule[55]=C:\Windows\system32\ntmarta.dll
    LoadedModule[56]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[57]=C:\Windows\System32\shdocvw.dll
    LoadedModule[58]=C:\Windows\system32\LINKINFO.dll
    LoadedModule[59]=C:\Windows\system32\USERENV.dll
    LoadedModule[60]=C:\Windows\system32\NetworkExplorer.dll
    LoadedModule[61]=C:\Windows\system32\MPR.dll
    LoadedModule[62]=C:\Windows\system32\snacnp.dll
    LoadedModule[63]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[64]=C:\Windows\System32\drprov.dll
    LoadedModule[65]=C:\Windows\System32\ntlanman.dll
    LoadedModule[66]=C:\Windows\System32\davclnt.dll
    LoadedModule[67]=C:\Windows\System32\DAVHLPR.dll
    LoadedModule[68]=C:\Windows\System32\gameux.dll
    LoadedModule[69]=C:\Windows\System32\XmlLite.dll
    LoadedModule[70]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[71]=C:\Windows\system32\MSASN1.dll
    LoadedModule[72]=C:\Windows\System32\wer.dll
    LoadedModule[73]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[74]=C:\Windows\system32\VERSION.dll
    LoadedModule[75]=C:\Windows\system32\msi.dll
    LoadedModule[76]=C:\Windows\system32\MsftEdit.dll
    LoadedModule[77]=C:\Windows\system32\msls31.dll
    LoadedModule[78]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[79]=C:\Windows\system32\authui.dll
    LoadedModule[80]=C:\Windows\system32\CRYPTUI.dll
    LoadedModule[81]=C:\Windows\system32\urlmon.dll
    LoadedModule[82]=C:\Windows\system32\iertutil.dll
    LoadedModule[83]=C:\Windows\system32\WININET.dll
    LoadedModule[84]=C:\Windows\system32\Normaliz.dll
    LoadedModule[85]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiFldL.dll
    LoadedModule[86]=C:\Windows\system32\hlink.dll
    LoadedModule[87]=C:\Windows\system32\MSIMG32.dll
    LoadedModule[88]=C:\Windows\system32\WINMM.dll
    LoadedModule[89]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[90]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[91]=C:\PROGRA~1\FUJIME~1\Synapse\WORKST~1\FujiFldR.dll
    LoadedModule[92]=C:\Program Files\Fuji Medical System\Synapse\Workstation\entDstorInterface.dll
    LoadedModule[93]=C:\Windows\system32\NETAPI32.dll
    LoadedModule[94]=C:\Windows\system32\netutils.dll
    LoadedModule[95]=C:\Windows\system32\wkscli.dll
    LoadedModule[96]=C:\Windows\System32\msxml6.dll
    LoadedModule[97]=C:\Program Files\Fuji Medical System\Synapse\Workstation\xpersist.dll
    LoadedModule[98]=C:\Windows\system32\SXS.DLL
    LoadedModule[99]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
    LoadedModule[100]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_88df89932faf0bf6\MSVCR80.dll
    LoadedModule[101]=C:\Windows\System32\jscript.dll
    LoadedModule[102]=C:\Windows\system32\WS2_32.dll
    LoadedModule[103]=C:\Windows\system32\NSI.dll
    LoadedModule[104]=C:\Windows\system32\dnsapi.DLL
    LoadedModule[105]=C:\Windows\system32\iphlpapi.DLL
    LoadedModule[106]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
    LoadedModule[108]=C:\Windows\system32\rasman.dll
    LoadedModule[109]=C:\Windows\system32\rtutils.dll
    LoadedModule[110]=C:\Windows\system32\sensapi.dll
    LoadedModule[111]=C:\Windows\system32\mswsock.dll
    LoadedModule[112]=C:\Windows\System32\wship6.dll
    LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[114]=C:\Windows\system32\NLAapi.dll
    LoadedModule[115]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[116]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[117]=C:\Program Files\Fuji Medical System\Synapse\Workstation\DBCmds.dll
    LoadedModule[118]=C:\Windows\system32\wdmaud.drv
    LoadedModule[119]=C:\Windows\system32\ksuser.dll
    LoadedModule[120]=C:\Windows\system32\AVRT.dll
    LoadedModule[121]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[122]=C:\Windows\system32\msacm32.drv
    LoadedModule[123]=C:\Windows\system32\MSACM32.dll
    LoadedModule[124]=C:\Windows\system32\midimap.dll
    LoadedModule[125]=C:\Windows\system32\stobject.dll
    LoadedModule[126]=C:\Windows\system32\BatMeter.dll
    LoadedModule[127]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[128]=C:\Windows\system32\es.dll
    LoadedModule[129]=C:\Windows\system32\prnfldr.dll
    LoadedModule[130]=C:\Windows\system32\dxp.dll
    LoadedModule[131]=C:\Windows\system32\Syncreg.dll
    LoadedModule[132]=C:\Windows\ehome\ehSSO.dll
    LoadedModule[133]=C:\Windows\System32\netshell.dll
    LoadedModule[134]=C:\Windows\System32\AltTab.dll
    LoadedModule[135]=C:\Windows\system32\wpdshserviceobj.dll
    LoadedModule[136]=C:\Windows\system32\PortableDeviceTypes.dll
    LoadedModule[137]=C:\Windows\system32\PortableDeviceApi.dll
    LoadedModule[138]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[139]=C:\Windows\system32\mssprxy.dll
    LoadedModule[140]=C:\Windows\System32\pnidui.dll
    LoadedModule[141]=C:\Windows\System32\QUtil.dll
    LoadedModule[142]=C:\Windows\System32\wevtapi.dll
    LoadedModule[143]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[144]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[145]=C:\Windows\system32\credssp.dll
    LoadedModule[146]=C:\Windows\System32\npmproxy.dll
    LoadedModule[147]=C:\Windows\system32\Wlanapi.dll
    LoadedModule[148]=C:\Windows\system32\wlanutil.dll
    LoadedModule[149]=C:\Windows\system32\wwanapi.dll
    LoadedModule[150]=C:\Windows\system32\wwapi.dll
    LoadedModule[151]=C:\Windows\System32\QAgent.dll
    LoadedModule[152]=C:\Windows\System32\srchadmin.dll
    LoadedModule[153]=C:\Windows\System32\bthprops.cpl
    LoadedModule[154]=C:\Windows\System32\ieframe.dll
    LoadedModule[155]=C:\Windows\System32\OLEACC.dll
    LoadedModule[156]=C:\Windows\System32\SyncCenter.dll
    LoadedModule[157]=C:\Windows\System32\Actioncenter.dll
    LoadedModule[158]=C:\Windows\system32\imapi2.dll
    LoadedModule[159]=C:\Windows\System32\hgcpl.dll
    LoadedModule[160]=C:\Windows\System32\provsvc.dll
    LoadedModule[161]=C:\Windows\system32\SAMLIB.dll
    LoadedModule[162]=C:\Windows\system32\fxsst.dll
    LoadedModule[163]=C:\Windows\system32\FXSAPI.dll
    LoadedModule[164]=C:\Windows\system32\FXSRESM.DLL
    LoadedModule[165]=C:\Program Files\Internet Explorer\ieproxy.dll
    LoadedModule[166]=C:\Windows\system32\DEVRTL.dll
    LoadedModule[167]=C:\Windows\System32\UIAnimation.dll
    LoadedModule[168]=C:\Windows\system32\mlang.dll
    LoadedModule[169]=C:\Windows\system32\credui.dll
    LoadedModule[170]=C:\Windows\system32\SAMCLI.DLL
    LoadedModule[171]=C:\Windows\system32\WinSCard.dll
    LoadedModule[172]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiWebU.dll
    LoadedModule[173]=C:\Windows\system32\AVIFIL32.dll
    LoadedModule[174]=C:\Windows\system32\MSVFW32.dll
    LoadedModule[175]=C:\Program Files\Fuji Medical System\Synapse\Workstation\CommandManager.dll
    LoadedModule[176]=C:\Program Files\Fuji Medical System\Synapse\Workstation\GenericWindow.dll
    LoadedModule[177]=C:\Windows\System32\mshtml.dll
    LoadedModule[178]=C:\Windows\system32\msimtf.dll
    LoadedModule[179]=C:\Windows\System32\jscript9.dll
    LoadedModule[180]=C:\Windows\system32\DSOUND.dll
    LoadedModule[181]=C:\Windows\system32\d2d1.dll
    LoadedModule[182]=C:\Windows\system32\DWrite.dll
    LoadedModule[183]=C:\Windows\system32\dxgi.dll
    LoadedModule[184]=C:\Windows\system32\d3d10_1.dll
    LoadedModule[185]=C:\Windows\system32\d3d10_1core.dll
    LoadedModule[186]=C:\Windows\system32\d3d11.dll
    LoadedModule[187]=C:\Windows\system32\nvwgf2umx.dll
    LoadedModule[188]=C:\Windows\System32\Dxtrans.dll
    LoadedModule[189]=C:\Windows\system32\ddrawex.dll
    LoadedModule[190]=C:\Windows\system32\DDRAW.dll
    LoadedModule[191]=C:\Windows\system32\DCIMAN32.dll
    LoadedModule[192]=C:\Windows\System32\Dxtmsft.dll
    LoadedModule[193]=C:\Program Files\Common Files\System\ado\msado15.dll
    LoadedModule[194]=C:\Windows\system32\MSDART.DLL
    LoadedModule[195]=C:\Windows\System32\msxml3.dll
    LoadedModule[196]=C:\Program Files\Common Files\System\msadc\msdaprst.dll
    LoadedModule[197]=C:\Program Files\Common Files\System\Ole DB\oledb32.dll
    LoadedModule[198]=C:\Windows\system32\bcrypt.dll
    LoadedModule[199]=C:\Program Files\Common Files\System\Ole DB\OLEDB32R.DLL
    LoadedModule[200]=C:\Program Files\Common Files\System\msadc\msadce.dll
    LoadedModule[201]=C:\Program Files\Common Files\System\msadc\msadcer.dll
    LoadedModule[202]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiSynapseBridgeWrapper.dll
    LoadedModule[203]=C:\Windows\system32\napinsp.dll
    LoadedModule[204]=C:\Windows\system32\pnrpnsp.dll
    LoadedModule[205]=C:\Windows\System32\winrnr.dll
    LoadedModule[206]=C:\Windows\system32\vbscript.dll
    LoadedModule[207]=C:\Program Files\Fuji Medical System\Synapse\Workstation\PowerScribeIntegration.dll
    LoadedModule[208]=C:\Windows\system32\msv1_0.DLL
    LoadedModule[209]=C:\Windows\system32\cryptdll.dll
    LoadedModule[210]=C:\Windows\system32\mscoree.dll
    LoadedModule[211]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
    LoadedModule[212]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiImg.dll
    LoadedModule[213]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-core-15-vc100mt-64.dll
    LoadedModule[214]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-framework-15-vc100mt-64.dll
    LoadedModule[215]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-scalefast-10-vc100mt-64.dll
    LoadedModule[216]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-ringbuffersync-10-vc100mt-64.dll
    LoadedModule[217]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-storageinybr422-10-vc100mt-64.dll
    LoadedModule[218]=C:\PROGRA~1\FUJIME~1\Synapse\WORKST~1\FujiImgR.dll
    LoadedModule[219]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiJPGD.dll
    LoadedModule[220]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-jpeg-15-vc100mt-64.dll
    LoadedModule[221]=C:\Program Files\Fuji Medical System\Synapse\Workstation\cip-storageinplanarformat-10-vc100mt-64.dll
    LoadedModule[222]=C:\Program Files\Common Files\System\msadc\msdaprsr.dll
    LoadedModule[223]=C:\Program Files\Fuji Medical System\Synapse\Workstation\WavDec.dll
    LoadedModule[224]=C:\Program Files\Fuji Medical System\Synapse\Workstation\ffexpd.dll
    LoadedModule[225]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiWebBrowser.dll
    LoadedModule[226]=C:\Program Files\Fuji Medical System\Synapse\Workstation\IPSSCT.dll
    LoadedModule[227]=C:\Program Files\Fuji Medical System\Synapse\Workstation\IPCommon.dll
    LoadedModule[228]=C:\Program Files\Fuji Medical System\Synapse\Workstation\IPUtilty.dll
    LoadedModule[229]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiAud.dll
    LoadedModule[230]=C:\Windows\System32\wscinterop.dll
    LoadedModule[231]=C:\Windows\System32\WSCAPI.dll
    LoadedModule[232]=C:\Windows\System32\wscui.cpl
    LoadedModule[233]=C:\Windows\System32\werconcpl.dll
    LoadedModule[234]=C:\Windows\System32\framedynos.dll
    LoadedModule[235]=C:\Windows\System32\wercplsupport.dll
    LoadedModule[236]=C:\Windows\System32\hcproviders.dll
    LoadedModule[237]=C:\Windows\system32\msutb.dll
    LoadedModule[238]=C:\Windows\system32\imagehlp.dll
    LoadedModule[239]=C:\Program Files\Fuji Medical System\Obliquus\FMImgMprView64.dll
    LoadedModule[240]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_08e4299fa83d7e3c\MSVCP90.dll
    LoadedModule[241]=C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_08e4299fa83d7e3c\MSVCR90.dll
    LoadedModule[242]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiImageControl.dll
    LoadedModule[243]=C:\Program Files\Fuji Medical System\Synapse\Workstation\FujiImageControlR.dll
    LoadedModule[244]=C:\Program Files\Fuji Medical System\Synapse\Workstation\IPSSFCR.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    State[1].Key=DataRequest
    State[1].Value=Bucket=80287799/nBucketTable=20/nResponse=1/n
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Windows Explorer
    AppPath=C:\Windows\Explorer.EXE


    Tuesday, March 17, 2015 2:29 AM

Answers

  • Many thanks britishdhez for your reply. We received word recently that Fuji Synapse has a fix for these Windows Explorer crashes in a future release of their PACS software.  We will be installing the patch this summer.  I thank you again for your research!
    • Proposed as answer by FangZhou Chen Friday, March 20, 2015 10:13 AM
    • Marked as answer by Cloud_TS Friday, April 10, 2015 6:13 AM
    Wednesday, March 18, 2015 1:08 AM

All replies

  • did this PC connected to hardware which used COM port?

    You can also try to run this hotfix to try

    https://support.microsoft.com/en-us/kb/2870467/en-us

    remove all the connection port connected to this PC (except keyboard and mouse)

    run system file checker

    https://support.microsoft.com/en-us/kb/929833/en-us

    try it at safe mode whether this issue still occur in safe mode, if doesn't persist at safe mode I suggest you contact IT software manufactured which responsible to install this device or that special software installed

    • Edited by britishdhez Tuesday, March 17, 2015 3:33 AM
    Tuesday, March 17, 2015 3:33 AM
  • Many thanks britishdhez for your reply. We received word recently that Fuji Synapse has a fix for these Windows Explorer crashes in a future release of their PACS software.  We will be installing the patch this summer.  I thank you again for your research!
    • Proposed as answer by FangZhou Chen Friday, March 20, 2015 10:13 AM
    • Marked as answer by Cloud_TS Friday, April 10, 2015 6:13 AM
    Wednesday, March 18, 2015 1:08 AM
  • Hello J. Helton,

    Thanks for your feedback.

    Best regards,

    Fangzhou CHEN


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, March 20, 2015 10:12 AM
  • Hi,

    We also are facing these problems here in Belgium/Netherlands with the Fuji Synapse PACS.

    You are saying they have a fix for these crashes. Can you tell us which fix this is?

    Thank you for your feedback!

    Regards,

    Kristof

    Saturday, May 2, 2015 6:23 PM
  • We were also experiencing the same issues with Fuji Synapse 4.2.3, so I wouldn't wait for an upcoming version release from Fuji to fix your issue.  After some trials, we were able to find a fix ourselves, or at least prevent the error message from flooding the event logs.  Try this:

    Copy the IPCOMMON.DLL file from your C:\Program Files (x86)\Fuji Medical System\Synapse\Workstation folder to your C:\Windows\System32 and register the driver by running REGSVR32 C:\Windows\System32\IPCOMMON.DLL

    We think part of the Fuji code is looking for this driver in the System32 folder and can't find it, which produces the warning messages - especially when viewing a CT study within Synapse.  

    Like I've said, don't know for sure if it actually fixes the issue or just removes the warning messages.  Give it a try.

    Wednesday, July 22, 2015 7:57 PM
  • maybe you are right regarding the DLL files. But based on my experience as software developer, please make sure you give the information to your software developer that you already registered IPCOMMON.DLL to C:\Windows\System32 folder.

    It's sometimes will give crash during patch upgrade if there is any duplicated registry driver at C:\Windows\System32 folder. That's why I suggest everyone who facing this issue also contact software developer. Upgrade patch will copy some files to the Installation folder or create new sub folder

    • Edited by britishdhez Thursday, July 23, 2015 2:04 AM
    Thursday, July 23, 2015 2:04 AM
  • Hi all,

    Resurrecting an old thread as we are experiencing exactly the same issue on Synapse v4.4 here in Australia.  I'm wondering - is there any Synapse version that any of you have gone to, that has actually resolved these issues?

    Thanks

    Irene

    Monday, August 15, 2016 2:24 AM