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Service Manager Web Portal RRS feed

  • Question

  • Im creating a new Request  offering in the Serice Catalog for our Web Portal to allow users to log faults directly to service manager via the portal.  My problem is that im using the built in Generic incident request management pack and find this very limited in the type of questions we can put on the portal as they have to be mapped to the existing incident catagories. Is there a more detailed incident request managemet pack i can use or any way i can get around this problem. i would like to ask users their pc name and have they tried restarting, if a printer what is the model type and print queue name etc etc.
    Monday, November 19, 2012 12:48 PM

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