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Backup to tape failed with error id "3311" RRS feed

  • Question

  • Hello. We have installed the trial version of DPM 2010 and now have a problem: my Hewlett-Packard Ultirum-4 does not work correctly when i try to back up the data they alway show 

    "The detailed inventory of tape failed for the following reason: (ID 3311) The tape  (barcode - ) might not be compatible with the drive type of drive Hewlett Packard LTO Ultrium-4 drive in Stand Alone Drive Tape Library Hewlett Packard LTO Ultrium-4 drive. (ID 30004 Details: The parameter is incorrect (0x80070057)). Verify that the tape and the drive type are compatible and that the drive is supported. Also find out if you need to upgrade the drive firmware."

    Firmware installed latest version, as well as the driver. Is there a way to make it work correctly?

    Wednesday, December 22, 2010 7:45 AM

Answers

All replies

  • Hi,

     

    We have seen this error if hardware compression is enabled on the tape drive. Disable hardware compression on the tape drive - there may be dip switch to control that option.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Wednesday, December 22, 2010 4:52 PM
    Moderator
  • Hi Mike

    thank you for your advice, but it doesn't work DPM still show the error msg like that. does this msg only shown when it hav hardware compression?

    BR

    Saturday, December 25, 2010 8:14 AM
  • Hi,

    Download the tape library checker tool that is currently in beta and see if it reports any problems.

    http://connect.microsoft.com/site840/Downloads/DownloadDetails.aspx?DownloadID=32667

    The Microsoft System Center Data Protection Manager Tape Library Compatibility Test (Beta) is a tool that allows you to check whether your tape library is compatible with DPM. The Tape Library Compatibility Test tool is a command line application that runs a set of standard tests on your tape library and publishes the results.

     

    Before running the tool, please read the associated License document and use the tool only if you agree with the terms & conditions listed.

     

    We also recommend that you go through the documentation inside the zip file.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, December 28, 2010 3:51 PM
    Moderator
  • closing with no solution - open a new post if find a solution.
    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Saturday, January 8, 2011 12:52 AM
    Moderator