Word 2010 and opening edited doc from webdav server RRS feed

  • Question

  • Here's the situation:

    User1 creates a new Word 2010 document and saves it to the mapped network drive via webdav.  User2 opens the document through mapped network drive via webdav, edits the document, and saves it.  User2's edited document is saved to the webdav server and appears on that server as having replaced User1's document.  When User1 attempts to open the User2 edited version of the document, the "details" show User2's edit information, but Word 2010 opens the document as last saved by User1.   Even if User1 downloads the document directly from the webdav server and saves the User2 edited version to desktop, opening the direct download document opens in Word as the last version saved by User1.  

    What would be causing this?
    Wednesday, March 28, 2012 6:37 PM


  • Hi,

    What version of Operating System are you using?

    If the problem affect specific user, please save document to common network shared folder test this issue.

    In Office 2010:

    Click File -> Options-> Trust center-> Trust center settings.
    Clear Protected View.

    Widows Explorer:

    Click one of the following:

    • Tools -> Folder Options -> View tab.
    • Organize ->Folder and search options -> View tab.

    Clear "Show pop-up description for folder and desktop items".
    Clear "Show preview handlers in preview pane".

    Windows Vista: A HotFix is available from Microsoft Support at http://support.microsoft.com/kb/942146.

    Windows 7: Add the following registry keys to the computer(s) accessing the document:

    @="Microsoft Office Metadata Handler"

    @="Microsoft Office Metadata Handler"

    Best regards.

    William Zhou

    TechNet Community Support

    Monday, April 2, 2012 1:55 AM