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Vista not showing Internet globe with Verizon's FIOS RRS feed

  • Question

  • Yesterday I switched from Comcast to Verizon's FIOS as our broadband provider.  Since then, none of the PCs on the network show the Internet connectivity globe on the task tray icon and the Network and Sharing Center displays a red x between the router and the Internet.  Strangely though, all of the computers are accessing the Internet.  Does anyone know why the globe icon and the Network and Sharing Center indicates I shouldn't have Internet connectivity?

     

    Why do I ask when ultimately I still have Internet connectivity?  When my family calls me when I'm at work or on the road and tells me they can't access the Internet the first thing I ask is if they can see the globe.  Without it ever showing I've lost one of my easiest diagnostic utilities.

    Saturday, August 16, 2008 9:24 PM

Answers

  • Hi,

     

    I would like to share the following information with you.

     

    Network Connectivity Status Indicator (NCSI) is a new Windows Vista feature.

     

    It is designed to be responsive to network conditions, so it examines the connectivity of a network in a variety of ways. One test failed, NCSI may report a error, even if the networking actually can be accessed fully.

     

    For example, NCSI tests connectivity by trying to connect to http://www.msftncsi.com, a simple Web site that exists only to support the functionality of NCSI. Please try to visit the following website, you should see “Microsoft NCSI”.

     

    http://www.msftncsi.com/ncsi.txt

     

    For more information about NCSI, you can refer to the following article:

     

    Appendix K: Network Connectivity Status Indicator and Resulting Internet Communication in Windows Vista

    http://technet.microsoft.com/en-us/library/cc766017.aspx

     

    As Windows Vista has network conditions failures under current settings and you do not have this issue before, I suggest you contact Verizon support to confirm whether the computer is set for recommended networking settings. Thank you for your understanding.

     

    For your convenience:

     

    Residential Support

    http://www22.verizon.com/ResidentialHelp/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope it helps.

     

    Tuesday, August 19, 2008 9:17 AM
    Moderator

All replies

  • Hi,

     

    I would like to share the following information with you.

     

    Network Connectivity Status Indicator (NCSI) is a new Windows Vista feature.

     

    It is designed to be responsive to network conditions, so it examines the connectivity of a network in a variety of ways. One test failed, NCSI may report a error, even if the networking actually can be accessed fully.

     

    For example, NCSI tests connectivity by trying to connect to http://www.msftncsi.com, a simple Web site that exists only to support the functionality of NCSI. Please try to visit the following website, you should see “Microsoft NCSI”.

     

    http://www.msftncsi.com/ncsi.txt

     

    For more information about NCSI, you can refer to the following article:

     

    Appendix K: Network Connectivity Status Indicator and Resulting Internet Communication in Windows Vista

    http://technet.microsoft.com/en-us/library/cc766017.aspx

     

    As Windows Vista has network conditions failures under current settings and you do not have this issue before, I suggest you contact Verizon support to confirm whether the computer is set for recommended networking settings. Thank you for your understanding.

     

    For your convenience:

     

    Residential Support

    http://www22.verizon.com/ResidentialHelp/

     

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Hope it helps.

     

    Tuesday, August 19, 2008 9:17 AM
    Moderator
  • Thank you for your help.  For some reason I get an Access Denied when trying to access http://www.msftncsi.com/  Is that site secure?

    Tuesday, August 19, 2008 2:36 PM
  • Hi,

     

    Yes, we cannot access http://www.msftncsi.com/ directly.

     

    Actually, we need to try to access http://www.msftncsi.com/ncsi.txt , not http://www.msftncsi.com/.

     

    Thank you for your understanding.

     

    Wednesday, August 20, 2008 9:15 AM
    Moderator
  • Same issue here.  But, why would I want to waste time with Verizon support for what amounts to eye candy? Smile

     

    Wednesday, August 27, 2008 12:14 AM
  • I'm having the exact same issue. For whatever reason, the globe started disappearing on me. I tried EVERYTHING in the book. For some reason, all of a sudden, Vista x64 Ultimate seems to think that I am NOT connected to the internet, when I actually am. The network tray icon does NOT display the little globe that indicates that it detects the internet. Contrary to this, I am connected to the internet 100%, and my internal network (regular workgroup) is fully functional; all other computers are recognizable and file transfers work perfectly. My connection is Verizon FIOS, and my router is a D-Link DGL-4500.

    I tried EVERYTHING I could think of, which includes, but is not limited to:

    1. Reset the router.
    2. Try all different types of DNS on the router and on the computer,
    3. Release and renew ALL IPs (this fixes it until the next reboot)
    4. Clearing and reregistering the DNS cache
    5. Revoking and assigning new internal IPs to the computer
    6. Deleting and reinstalling the network card via Device Manager
    7. Rebuilding the Winsock 2 and TCP/IP Stack
    8. System Restore to a KNOWN WORKING time
    9. Disabling IPV6 totally on all network adapters OS wide
    10. Trying different network cables

    If I do get the little globe to be displayed on the network, it's only momentarily (a few minutes), before it disappears.

    The ONLY way that I can get it "fixed" for sure, is to release and renew the IP address, and this only works until the next reboot, when it goes right back to the same behavior.

    Tonight, I'm going to change the NCIS settings to what is described here:
    http://securology.blogspot.com/2008/01/windows-vista-phones-home.html

    I don't trust Microsoft and its servers; they might be having some type of conflict with Verizon FIOS, I don't know. But my hope is that tonight, when I change those settings according to that blog post, it fixes the problem.

    I'd like to get some more Microsoft information on this, particularly the 3 registry entries that I'm interested in. What do the following keys control?
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet]
    "PassivePollPeriod"=dword:00000005
    "StaleThreshold"=dword:0000001e
    "WebTimeout"=dword:0000000a

    Thanks!


    Friday, August 29, 2008 3:05 PM
  • Same issue here and again I am on FIOS.  The trange thing is I only noticed it in the past few weeks, before that I always got the globe.  Let me know how your testing goes, I would love a solution to this.

    Sunday, August 31, 2008 7:00 PM
  • Well, I'd really like to hear from Microsoft, but they've gone strangely silent. Any help with this, Microsoft?
    Sunday, August 31, 2008 9:19 PM
  • I also would like more details on the meaning of the registry entrys.  I am also on FIOS and have ben for over 2 years. I have been using Vista since it's release last year.

     

    The problem with the globe coming and going just started 2 or 3 weeks ago.  It started after a brief loss of connectivity and a reboot of the actiontec router.  When the globe goes away I do not lose Internet connectivity.

     

     

    Monday, September 1, 2008 6:25 PM
  • Well, at least we all know one thing, unless someone pops up and says otherwise. The constant in all this is FIOS. But in order for us to do anything at all, we still need Microsoft's help in this.

    I dedicated almost 3 weeks trying to figure this problem out, but got nowhere. So the ball is in Microsoft's court now.

    I should mention that I'm not even the Verizon FIOS router that comes default FIOS service, so that's not the problem at all. I'm sure the key to fixing this is most likely contained in those registry keys, so we need to figure out what they mean.

    I also have a few more questions to ask Microsoft, so we're dead in the water until they respond.
    Monday, September 1, 2008 7:45 PM
  • Microsoft is aware of the issue and is investigating...   They're trying to track down what exactly (other than FIOS) is causing the misrepresenting icon. 

    Tuesday, September 2, 2008 12:53 AM
  • Really?

    No offense, but are you with Microsoft? Where did you get this information?
    Tuesday, September 2, 2008 12:54 AM
  • Yes. 

     

    I and several other employees who are experiecing the problem are working with the software development engineer who owns that networking function. 

    Tuesday, September 2, 2008 5:23 AM
  • Wow. That's a bit weird. I never heard a Microsoft employee term it "owns that networking function". :-D

    Mind elaborating a bit? I'm just intrigued that's all.

    And thanks for recognizing this issue. Hopefully we'll have a fix soon. Is it possible for you to provide some more details on what's causing the issue?

    Thanks!
    Tuesday, September 2, 2008 9:47 AM
  • Any update on this yet?
    Tuesday, September 2, 2008 6:35 PM
  • Sounds like I'm talking to myself now.

    I just realized that you (KentC) are the original poster. But you said you are with Microsoft? And you are asking the question on these boards like you are a regular poster??? I'm confused.

    Please elaborate on your post that you said that Microsoft is working on the issue, and properly clarify that you indeed are working for Microsoft.

    Thank you.
    Tuesday, September 2, 2008 11:34 PM
  • I started seeing this a week or two ago as well -- thought it may be connected to a recent security software upgrade but couldn't find any other users in Kaspersky Forums with a similar issue.

    The common thread here appears to be FIOS -- I would be interested in learning more about the problem as well. The globe icon disappears randomly, I haven't been able to establish a test case which will cause the issue to appear every time. The issue did NOT appear before two weeks ago.

    My Internet connection seems fine other than the icon not displaying the globe. Speeds/latency are OK and I can reach the
    http://www.msftncsi.com/ncsi.txt site fine.

    On another note, I set filter rules in my router firewall to log attempts to contact www.msftncsi.com and dns.msftncsi.com and it NEVER reports traffic to the site unless I open up my browser and hit the above site manually. Apparently the connectivity tester is using someplace other than that site to determine connectivity (its too bad there isn't more accurate logging for the service.

    AJM786 -- this issue (while not serious) is making me very curious as to what is going on as well -- let me know if you find anything in your research and I will do the same here.
    Wednesday, September 3, 2008 6:14 AM
  • I set up filters last night, and I couldn't see any hits on either www.msftncsi.com or dns.msftncsi.com.  I'm going to check and double check to see if I set up those filters properly when I get home later tonight.

    See, here's the problem. Even though I have programs that are constantly accessing the internet, the globe STILL does not show. I don't know what is the trigger point for this NCSI; if I did, I would have it constantly refresh. I mean, isn't that what it should be doing in the first place???

    After a bit more research last night, I still came up empty, and it still does the same thing (no globe after some time of usage). I even went into my router and set up incoming access rules for that DNS and its associated IP address, and still no dice; no effect.

    A bit earlier in this thread I noted that I found a post at Securology that states that you can change the address from the NCSI to point to a site of your choice (in the blog, it was OpenDNS and Google, which makes sense, since they're so readily available). I can confirm that this tweak does NOT work. If you change those registry settings, it will cause the globe to never appear at all; Microsoft seems to have done something in the meantime to tether Vista to the www.msftncsi.com. I have established at least that much with certainty.

    Another thing I should note. I am running Vista x64 Ultimate at my job, under a domain, but with COMCAST internet. The globe is ever present and does not ever disappear, save if I unplug the cable or release the IP.

    Any update, Microsoft?
    Wednesday, September 3, 2008 12:08 PM
  • Hellloooooo, Microsoft? Can you provide any information obtained so far?

    I was also doing some thinking in the meantime. Doing further research on this NCSI proves that Microsoft allows developers to code NCSI into their programs. If that is the case, I was wondering if Microsoft could develop a small program that would reside in our system tray that is based on NCSI that would have the option to control polling intervals to http://www.msftncsi.com/ncsi.txt, or whatever site we prefer, that will in turn update the tray icon. At least that would prove a temporary stopgap until Microsoft comes up with a fix for this.
    Thursday, September 4, 2008 8:14 PM
  • I wonder if anyone from Microsoft is really looking at this thread.  The only reply that can positively be identified as Microsoft was a few days back and he said we should contact Verizon Support.

     

    Anyway, today I lost the globe about 12:15 PM Eastern Daylight Time and not even a release and renew of the Lease would bring it back.  I repeatedly tried that for about 30 minutes and no go.  Had other work to do, just tried release renew at 4:45 PM and it worked.

     

    Whish someone would either solve this or at least provide us with detailed information on how the NCSI works so that we could do better testing in order to complain to Verizon with exactly they need to fix.

    Thursday, September 4, 2008 9:06 PM
  • Well, I thought KentC said he/she was with Microsoft. That's the rift I got from his/her post.

    And I'm still waiting for that Microsoft rep who was looking at this thread earlier to come back and look at this thread. I tried e-mailing that rep through the e-mail listed in their profile, but it bounced back and said it was an invalid e-mail.

    I also picked up on something else. If you run the Reliability and Performance Monitor, and click on the Network tab, you'll see all the processes that are accessing the network/internet, and what address they are trying to reach. I wonder if someone with a sharp eye can see what in there is related the NCSI and help us out here? I see an IP address that is constantly being reached. It is 224.0.0.252. Can anyone provide any info on how that is related to Vista or NCSI?
    Thursday, September 4, 2008 9:16 PM
  • Has anybody called Verizon, if so what was thier responce?

     

     

    Thursday, September 4, 2008 9:26 PM
  • I do not speak directly for Microsoft's network connectivity feature team but, yes, it's still being investigated (I exchange email with the developer every evening).  It has not been easy to get to root cause so that is why you haven't seen any responses, however in my case, my PCs still have Internet connectivity even if the globe in Vista doesn't think it does.  At least for me, that makes this a less severe issue.  Are some of you actually not able to get to the Internet? 

     

    BTW, the reason I posted my question first to this forum versus an internal Microsoft DL was because I like to see how the system works for a typical user, not someone who has access to internal Microsoft people.  IMHO, the system works pretty well based on the amount of discussion.  I'll post the workaround/fix/next steps when I can (or ask the developer to). 

     

    Kent

    Thursday, September 4, 2008 9:35 PM
  • Kent,

    Thanks so much for clearing that up. At least we know that Microsoft is aware of it. I understand that something like this can be frustrating to figure out; believe me, it still is (the globe just disappeared AGAIN...).

    It is potentially a serious issue. The reason why I state this is because I need to connect to a VPN. If Network Sharing Center THINKS I do not have an internet connection, it will NOT let me connect to a VPN, instead telling me "You might have to sign up with an ISP". This is unacceptable, and it's mostly hit or miss in order for me to have everything functioning properly.


    Thursday, September 4, 2008 9:40 PM
  • FWIW, I am able to VPN (using Microsoft's RAS/NAP/IPSec) from my home even when the globe isn't be displayed. 

    Thursday, September 4, 2008 10:14 PM
  • Yeah, I see what you're saying. For me, it's hit and miss, and logically so, because Network and Sharing center thinks I have no internet when I really do. Opening up a copy of Firefox proves that I have internet; I can browse perfectly fine.

    BTW, I poached these IP addresses from the LAN section of the Reliability and Performance Monitor.

    239.255.255.250
    224.0.0.252
    207.46.26.253
    65.55.197.248

    I can't find out what portion of the service SVChost.exe(networkservice) is triggering this. Anyone have any insight?
    Thursday, September 4, 2008 10:16 PM
  • Yes, thanks Kentc for the additional details of your position.

     

    When the globe dissapears I have never lost actual internet connectivity.

     

    However, I am concerned that if some third party software makes use of the NCSI function that we users might not be informed of this and if the malfunctioning NCSI causes a problem in such softwares operation we could spend hours troubleshooting when the software was actually working as designed.

     

    I also very often am called on by non technical friends and family to help when they beleive that their internet is malfunctioning.  One of the first questions I ask those using vista "Is the blue thingey on the lower right corner of the two little computers there?".

     

    I understand this may not be of the highest priority, but it is important to some of us.

     

    Looking forward to your work around and also understanding what is different about Fios that causes this.

    Thursday, September 4, 2008 11:12 PM
  • Correct. That's exactly the point that I was trying to make.

    KentC, if you or the Microsoft devs who are working on this require any help from us, we'll be glad to provide any assistance we can. Just let us know.
    Thursday, September 4, 2008 11:15 PM
  • Perhaps NCSI is not only using the address in those registry keys I posted earlier?

    I was playing with some of the connections at work, and mimicked the problem accidentally. Resetting the adapter still does not work, and this time, comes up with this error:

    "Windows tried a repair but a problem still exists. Cannot communicate with www.microsoft.com(207.46.19.190)."

    The globe is NOT present. And yet, the computer STILL has internet connection!

    So it looks like maybe Vista is probably using a preset block of different IPs to connect to verify internet connection?
    Friday, September 5, 2008 3:36 PM
  • Hi everyone,

    Just to clarify from my prior post -- the globe does disappear here BUT I am still able to access the Internet freely. Releasing and renewing always returns the globe icon.

    Like AJM I am having difficulty tracking down (despite Microsoft's documentation) exactly how NCSI functions. Firewall logs still do not show any access to the msftncsi domain.

    Running Vista x64. All patches applied and up to date.

    Problem did not appear until approximately two weeks ago.

    What security software is everyone using?


    Friday, September 5, 2008 11:26 PM
  •  

    I'm facing a similar problem every since I removed the TROJ_Generic.ADV virus from my laptop. Whenever I move my moust over the network icon (with the red 'x' on it) I see a message saying, "Connection status: unknown" and then "The dependency service or group failed to start." But the Internet connection still works.

     

    Dig a little deeper...Click Start > Control Panel > Administrative Tools > Services. Scroll down to NlaSvc. The description says "<Failed to Read Description. Error Code: 2>." 

     

    I tried to start it but receive an alert message saying "Windows could not start the NlaSvc service on Local Computer. Error 193: 0xc1".

     

    I haven't gotten any solutions so far. It's terribly annoying.
    Saturday, September 6, 2008 4:49 AM
  • I've encoutered exactly the same problem yesterday evening. My TrendMicro virus removed the TROJ_Generic.ADV virus and the network icon is now marked with a red 'x' and the NlaSvc has stopped since with the same message. Can anyone pls advise what is happening...thanks!

    Saturday, September 6, 2008 11:12 AM
  • FYI... I've created a new thread for the NlaSvc problem following TROJ_Generic.ADV since it's unlikely related to anything with verizon FIOS.

     

    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3842969&SiteID=17

     

     

    Saturday, September 6, 2008 2:51 PM
  • Me too...

     

    Same sequence as above - Trend troj removal - successful reboot - failed service

     

    Wondering if this is a false positive? The troj version trend reported is over a year old & supposed to do little/no damage.

     

    Hope it is not living in the nether regions of my memory or HD Sad

     

    Saturday, September 6, 2008 3:22 PM
  •  FixThis wrote:

    Me too...

     

    Same sequence as above - Trend troj removal - successful reboot - failed service

     

    Wondering if this is a false positive? The troj version trend reported is over a year old & supposed to do little/no damage.

     

    Hope it is not living in the nether regions of my memory or HD

     

     

    Fixed!  ------------>>

     

    System restore to day before problem -> update Trend (big update - this is obviously a Trend prob) -> all is well!

     

    HTH

     

    BTW - the nlasvc is no longer listed in my services folder. Don't know how it came to be in the first place but it is no longer there...

    Saturday, September 6, 2008 5:34 PM
  • The issue you guys are having with the Nlasvc not starting is limited to just you guys who had Trend Micro and that trojan you were discussing. For the rest of us, we have no viruses, and the Nlasvc starts perfectly well.
    Saturday, September 6, 2008 9:17 PM
  • Hi AJM,

    Found this tool online -- looks fairly generic, haven't looked it over yet to see if it may help us identify how NCSI is working.

    http://www.microsoft.com/windows/using/tools/igd/default.mspx

    Also found this KB article: http://support.microsoft.com/kb/947041

    It sounds like a similar issue to ours, except that renewed Internet activity doesn't restore the globe icon. The globe disappeared on me today after a significant period of inactivity followed by starting Firefox 3 to browse the web. It didn't reappear when I used IE, ping, etc. Running an IP release and renew restored the icon and it has stayed so far.

    Best,

    Sender
    Monday, September 8, 2008 7:24 AM
  • I've already run that tool to no avail. My D-Link DGL-4500 passes every single one of the tests on the Internet Connectivity Evaluation Tool, and still does not help with the little globe disappearing.
    Monday, September 8, 2008 12:06 PM
  • Just posting in because I don't want this thread to die, and also checking for an update, if any.
    Thursday, September 11, 2008 3:49 AM
  • Still seeing the problem here.
    Thursday, September 11, 2008 11:48 PM
  • I was doing some more research on this, and I have a theory, and now I need some input.

    Do the following:

    Open up the command prompt (Start menu>type cmd>click cmd). Type this now: nslookup google.com.

    Paste your results here for me.
    Tuesday, September 16, 2008 11:15 PM
  • Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\xxx>nslookup google.com
    Server:  Wireless_Broadband_Router.home
    Address:  192.168.1.1

    Non-authoritative answer:
    Name:    google.com
    Addresses:  64.233.167.99
              72.14.207.99
              64.233.187.99
    Tuesday, September 16, 2008 11:30 PM
  •  

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\xxx>nslookup google.com
    Server:  Wireless_Broadband_Router.home
    Address:  192.168.1.1

    Non-authoritative answer:
    Name:    google.com
    Addresses:  64.233.187.99
              64.233.167.99
              72.14.207.99

     

    This was done during a time when the globe was gone and would not come back by performing relase renew.

    Wednesday, September 17, 2008 2:11 PM
  • Likewise:

     

     

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

    C:\Users\xxx>nslookup google.com
    Server:  Wireless_Broadband_Router.home
    Address:  192.168.1.1

     

    Non-authoritative answer:
    Name:    google.com
    Addresses:  64.233.167.99
              72.14.207.99
              64.233.187.99

     

    Friday, September 19, 2008 3:11 AM
  • Ajm786,

    Did the info provided help with your theory?

    Best,

    Sender
    Sunday, September 21, 2008 12:43 AM
  • Well, granted, it wasn't enough information. I needed a bit more. But from what was provided, my theory went nowhere.

    See, when I did it first, before any DNS would resolve, I would get at least 3 timeouts first. This was due to a setting in my router. When I disabled it, resolving any DNS was near instantaneous, just like the results all you guys posted.

    So no. I was wondering if perhaps the problem was a DNS one, but it seems that has been debunked so far.
    Sunday, September 21, 2008 5:15 AM
  • Any information or update yet, Microsoft?
    Thursday, September 25, 2008 4:46 AM
  • Are there any updates on this issue yet?
    Monday, September 29, 2008 4:20 AM
  • I second that question.  It would be nice if we jjust had a note from Kentc or other person from Microsoft to let us know they are still working on this.

    Tuesday, September 30, 2008 11:21 AM
  • I agree here -- it seemed the problem was occuring less, but I have seen it twice today.
    Saturday, October 4, 2008 7:53 AM
  • More information -- a clean install of Windows Server 2008 Standard in a VMware virtual machine is displaying the same issue.

    This may indicate the problem is being caused by Verizon rather than any particular software/hardware configuration. Further observation and testing is required, but I thought everyone here may find it another piece to the puzzle.
    Saturday, October 4, 2008 11:59 PM
  •  Sender wrote:
    More information -- a clean install of Windows Server 2008 Standard in a VMware virtual machine is displaying the same issue.

    This may indicate the problem is being caused by Verizon rather than any particular software/hardware configuration. Further observation and testing is required, but I thought everyone here may find it another piece to the puzzle.


    This may not be true. The reason why I say this is because Windows Server 2008's kernel is still based on the same kernel as Vista, or vice versa. The piece of the puzzle therefore is still the same, and still presents either Verizon or Vista as the problem. The onus is on Microsoft to figure out why this is being caused, as the internet still works properly when using Verizon (FIOS) as the ISP.

    However, MAYBE the issue COULD be Verizon. Why do I say this? You have to remember that when I use Comcast, this problem does not exist at all. Perhaps it's because Comcast is cable, where as FIOS is true fiber optics? Perhaps the routers are having some type of trouble or incompatiblity with the ONT, which is responsible for converting light (optics) into electric signals that a router/computer can read.

    Just a thought.
    Sunday, October 5, 2008 3:35 AM
  • Hi AJM,

    The piece I was targeting with my rough test was the potential role of third party software. Without everyone's environment information the test provides some data that the problem may not be a result of external software (particularly security applications) or a particular hardware set, which as you indicate points towards a core OS or provider issue. While certainly not definitive it helps to start simplifying the problem by reducing specific variables especially with the complexities of each individual's environment.

    That being said, it may help if those of us with extra hardware attempt to duplicate the problem on additional platforms. Given the limited exposure I have seen on the Internet (and ultimately the relatively minor nature of the problem) I doubt Microsoft will be dedicating a significant level of resources to our issue.

    I am bringing another of my old systems back online to try to provide an even broader test bed.

    The problem has not been occurring as much the last week or so -- are you still observing the same frequency on your end?

    Thanks for keeping this thread going!

    Sender
    Tuesday, October 7, 2008 6:30 AM
  • It's extremely random. There's no definitive frequency as to when it goes on and off, sometimes it goes the whole day without disappearing, and then when I shut off and restart the computer, it disappears almost immediately.
    Tuesday, October 7, 2008 6:42 AM
  • OK, same problem and very random and only on my Vista Home Prem. laptop operating with wifi to the internet and home network.  I have so far:

     

    1-Replaced the router

    2-updated all firmwares and drivers

    3-Repaired the Vista OS

    4-Turned on and off "most" services as a test with no success in repeating problem

    5-tried both IE and Firefox

    6-Ran a new antenna

    7-Changed security in router then added mac filtering

    8-Turned off security, firewalls etc.

    9-of course, ran malware and virus programs, cleaned out temp files and registry.

    10-Restored previous restore points

    11-a host of other things with no success

     

    What brings back the globe:

     

    1-Disable \ enable wifi

    2-release then renew ip

    3-restarting wlan or dhcp services

    4-restarting laptop

    5-reseting the wifi adapter

     

    other considerations:

     

    Trying a static ip may work as the ip would not have to renew but it would not help a traveling user.

     

    Clicking on red X shows no error. 

    Clicking on grayed out internet globe brings up default internet page. 

     

    I have been working on this for a while.  A lot of us who have this problem seem to have verizon fios with an actiontec router although I can reproduce this problem with a netgear router, however this is still connected via verizon fios.  This problem seems to be wide spread and I have run out of ideas on how it can be fixed.  As stated, the interenet still works but this is annoying as I personally do not like flakey problems on my pc's.  I am not sure if it is FIOS or Vista or both for that matter.

     

    Just thought I'd share.

    Wednesday, October 8, 2008 3:44 AM
  • FYI, the globe just went away and I checked the event logs and played with the services around the time the glode disappeared, no help.  Windows security audits happen at that time but I haven't mess with it yet. I also thought it would be helpful to mention two programs that I am running during normal startup that we may have in common:

     

    Avast antivirus

    HP solution center, it talks to the network as well.

     

     

     

     

    Wednesday, October 8, 2008 4:08 AM
  • As ajm786 indicated, the globe going away is very random.  Today, first thing this AM it would go away within minutes after I would take one of the many attions to bring it back.

     

    Shortly after Noon the globe returned on it's owne without any action on my part and has remained for almost 4 hours.

     

    Background programs causing this had also crossed my mind.

     

    Avast antivirus

    Wednesday, October 8, 2008 8:06 PM
  • Well, I am not running avast, but I am running AVG Anti-Virus.

    It very well maybe a background process, but we need to figure out which one. I can pretty much assure you that it's not a 3rd party background process like Microsoft would like to believe (the easy way out). Reason being, is that I already tried this on an absolute clean install, with no 3rd party program installed, and I observed the exact same behavior. So unless you want to say that a Microsoft background process is a "3rd party background process", it's pretty clear to me that it's not anything you or I are installing or have running.

    This seems to be a fundamental issue with the TCP/IP stack in Vista, since the same behavior is reflected in Server 2008, which shares the same OS core as Vista. Who knows. Maybe the nlasvc.dll (the dll that drives the NLASvc process that's responsible for the little globe) needs to be updated, or we need to have a separate program developed that actually polls for internet access within a user specified interval (i.e. 5 seconds, 10 seconds, whatever).
    Wednesday, October 8, 2008 8:22 PM
  •  

    Well, since you rebuilt your system with no 3rd party sw, that rules out alot. There is no need to rebuild the ip stack since you did that with the rebuild.  I had messed with a few more properties in the wireless advanced area.  I changed the connection to 54g auto and 54 performance then made the router 54g only.  No help.  I got a usb wifi adapter and tried it, no help.  Did someone say this happens while connected cat5 too?  By the way, I disabled my cat5 internet connection for the heck of it, no help.  I will try to set the dhcp lease to infinite next.  I'll let you know
    Thursday, October 9, 2008 12:49 AM
  •  skipperl wrote:

     

      I will try to set the dhcp lease to infinite next.  I'll let you know


    This is how I'm currently running. It has absolutely no effect; the problem remains. Regardless if I set it infinitely or not, the problem still exists. This was one of the first things I tried because I thought it was my router, but this did not make any difference.
    Thursday, October 9, 2008 12:52 AM
  • AJM, are you running dual NIC hardware?

     

    Thursday, October 9, 2008 1:01 AM
  •  Sender wrote:

    AJM, are you running dual NIC hardware?

     



    Currently, no. My motherboard, however, DOES have 2 NICs onboard, but I disabled one of them in the BIOS, and is definitely not installed (Device Manager does NOT recognize anything but 1 physical NIC). I also took care to absolutely remove any lingering device drivers by using the "set devmgr_show_nonpresent_devices=1" command.

    In addition, I tried with and without 2 NICs. It makes no difference. Sooner or later the globe will randomly disappear. But all this is moot. A computer that I have on my network that has only 1 physical NIC still exhibits the same problem.
    Thursday, October 9, 2008 1:05 AM
  • Here's something I noticed in the router settings: My vista laptop was the only computer on the list with "Remote Desktop" enabled.  I turned it off in the laptop and the status was removed in the router after a connection test.  Worth a shot.

    Thursday, October 9, 2008 2:02 AM
  • OK, one last thing tonight.  I was once again looking throught my actiontec router configurations and found Blizzard Downloader configured in the "enable applications" section.  I have no idea why or how it got there.  It was confirgured for proper port forwarding and enabled.  I just deactivated it and will see what it does.  Please check to see if you guys with actiontec's have this installed.  Thanks

    Thursday, October 9, 2008 3:53 AM
  •  skipperl wrote:

    OK, one last thing tonight.  I was once again looking throught my actiontec router configurations and found Blizzard Downloader configured in the "enable applications" section.  I have no idea why or how it got there.  It was confirgured for proper port forwarding and enabled.  I just deactivated it and will see what it does.  Please check to see if you guys with actiontec's have this installed.  Thanks



    I am not even using the Actiontec router. I am using a D-Link DGL-4500 gaming router. Believe me, I tried EVERY SINGLE setting in the router, switched to either on or off to see if it made a difference. NOTHING WORKS.

    In addition, I am moreso inclined to believe this test. It says that my router is 100% compatible with all aspects of Vista, and therefor, my router does not present itself as part of the equation.

    Again, I point out this fact. Even if I remove the router and use Verizon's default FIOS provided Actiontec router, the problem still remains.
    Thursday, October 9, 2008 3:57 AM
  • Well, another day and I have had no problem since last night.  I added a netgear 614 router as an access point in my home, configured it with  a different spid, a static ip, turned on wep and mac filtering and then shut down the actiontec wireless broadcast.  Oh, I also enabled g only on the netgear. It hasn't varied off 54mb all day either. I noticed that the actiontec moved all over the place. I reconnected my wifi and so far so good after using the laptop all day without issue.  This has been the longest I have been up in quite some time.  I will post again if it fails.  And yes, the actiontec is still being used but only as an wired router.

    Thursday, October 9, 2008 8:48 PM
  •  skipperl wrote:

    Well, another day and I have had no problem since last night.  I added a netgear 614 router as an access point in my home, configured it with  a different spid, a static ip, turned on wep and mac filtering and then shut down the actiontec wireless broadcast.  Oh, I also enabled g only on the netgear. It hasn't varied off 54mb all day either. I noticed that the actiontec moved all over the place. I reconnected my wifi and so far so good after using the laptop all day without issue.  This has been the longest I have been up in quite some time.  I will post again if it fails.  And yes, the actiontec is still being used but only as an wired router.



    I noticed this last night. The globe never disappeared.

    Very weird indeed.
    Thursday, October 9, 2008 8:49 PM
  • OK, I still have my globe tonight and still at 54mb solid.  Are you saying something changed since last night and all the globes work?????  The only thing verizon has been doing lately that I have noticed is a massive program change for vios tv and that doesn't go thru the router.

    Friday, October 10, 2008 12:40 AM
  • I haven't seen the issue for the last few days here either.

     

    Friday, October 10, 2008 12:51 AM
  • I don't know if anything changed. The only thing I noticed from last night is that the globe didn't disappear at all. Not once. And till right now, as I am typing this, the globe hasn't disappeared.

    I am going to try to trigger it disappearing. Usually when I opened a new instance of a VM (virtual machine), like in Virtualbox, that was enough to trigger it to disappear.

    I am going to try it right now.

    Edit: The globe has NOT disappeared so far!!! Maybe we are onto something here? Perhaps this FIOS program change has affected the internet portion of the FIOS service? You have to remember that the TV as well as the internet still come through the same fiber optic line, so maybe they fixed something that was wrong on their end???

    It's still too early to tell. I am going to do further testing to see what I come up with and whether or not I can trigger the globe to disappear.
    Friday, October 10, 2008 12:53 AM
  • Well it seems like they are not done with the updates yet either.  My HD set top box keeps reseting itself throughout the day.  It just reset twice in the last hour but the GLOBE still remains.  Man, after all this work researching and reconfiguring, this would suck to find it a TV update issue.  I really don't feel like reconfiguring back again.  I'm running better than I have in a while.

    Friday, October 10, 2008 1:08 AM
  • Sadly, it did not last. The globe just disappeared. I wasn't doing anything in particular. Just browsing the net.
    Friday, October 10, 2008 3:29 AM
  • FYI, In my current configuration I have had the globe for two days and running.

    Friday, October 10, 2008 1:21 PM
  • It's definitely improving, but confirmed that it's still hit and miss. It did disappear on me last night. Will try some more testing tonight to see what happens.
    Friday, October 10, 2008 1:23 PM
  • It has disappeared on me twice this afternoon. I was browsing and testing sites in Firefox 3/IE 7.
    Friday, October 10, 2008 8:01 PM
  • Well, I'm still running with no issues at a solid 54mb, it hasn't varied a bit.  Have you given any thought of trying my configuration with the in line access point?  I think it may be possible that locking in the static ip address in the access point may have done it for me.

     

    FYI:

     

    Actiontec-wireless off, used only as wired router. DHCP configuration.

     

    Access point router:

     

    dhcp off, mac filtering on, wep on, static ip, cat 5 cable hooked up to normal port(not internet port), wireless output set to g only, isp configured via actiontec settings.

     

    Shut down and restart computer.  PC picks up dhcp ip from actiontec.

     

    Worth a try since you have the extra router.

     

    Good luck

    Saturday, October 11, 2008 12:31 AM
  •  skipperl wrote:

    Well, I'm still running with no issues at a solid 54mb, it hasn't varied a bit.  Have you given any thought of trying my configuration with the in line access point?  I think it may be possible that locking in the static ip address in the access point may have done it for me.

     

    FYI:

     

    Actiontec-wireless off, used only as wired router. DHCP configuration.

     

    Access point router:

     

    dhcp off, mac filtering on, wep on, static ip, cat 5 cable hooked up to normal port(not internet port), wireless output set to g only, isp configured via actiontec settings.

     

    Shut down and restart computer.  PC picks up dhcp ip from actiontec.

     

    Worth a try since you have the extra router.

     

    Good luck



    I do NOT use wireless. There should be absolutely no reason why a wired network should display such issues. If it does, then wireless is guaranteed to show it at some point, since it's teed off the wired router ANYWAY.
    Saturday, October 11, 2008 2:41 AM
  • Listen, all I am saying is my problem is gone and the only difference is the router configured with the static ip(access point).  Whether or not going direct to the first router in line, wired or wireless, works isn't in question,,,, it obviously has issues with Vista.  I don't know if Vista performs better on a router that is locked in place or not, it seems to.  So here again is what seems to work:

     

    First router in line directly connected to ISP configured DHCP for ISP access and home network seems to be flakey with Vista connection and not with XP.

     

    Second router configured as an access point configured with a static ip is solid both with Vista and XP. 

     

    Wrong or right, it seems to work wired and wirelessly on the second router.  I'm not happy about it, I'm just lucky I have a second router and one step closer to the root problem.  One thought is to disable, find ISP in auto mode, and to lock in Verizons ISP addresses in the router manually in the first router. Perhaps they change frequently and Vista doesn't like it.  Just throwing that one out there.  Keep in mind also that it was stated that access points in coffee shops, etc. seems to work, and this is how my system is set up now.

     

    Ok, that said, give it a try, it only thats a couple minutes to set up, if it works for you too perhaps we can take a few more steps foward.

     

     

    Saturday, October 11, 2008 1:57 PM
  •  

    OK lost the friggin globe.  Back to square 1.  I called verizon and escallated the call.  They will call back some year.  In the meantime they gave me this link: http://support.microsoft.com/kb/928152/en-us.  Now funny thing is, I just changed my power settings a few weeks ago,  right around the time I started having problems.  I now have all power settings at high performance and I will see what happens.  Damn, I thought I was on to something.
    Saturday, October 11, 2008 3:05 PM
  •  

    After my last post on Wednesday,  the reliability of the globe was much improved.  It remained on the rest of Wednesday evening and only went off a few times on Thursday.  Then starting at about Noon yesterday 10/10, it was gone and when I would force it to return (disable reenable network adapter) the globe would go away within a minute or so.  This has continued this morning (Saturday 10/11).  During this time My systen has remained on 24/7. Absolutely no changes have been made to my system during this past week other than virus and windows defender definition updates.

     

    I beleive this is more proof that the cause of the globe problem is external to our systems.  I also have not been able to find anyone having this exact, aparently external, problem that is not on Fios.

    Saturday, October 11, 2008 4:14 PM
  •  

    I just tried this, I just edited my registry for the heck of it, reran the fios optimizer and rebooted.  I figured since it has to do with Vista and Fios it was worth a shot.  http://support.microsoft.com/kb/939006/en-us
    Saturday, October 11, 2008 6:03 PM
  • OK, last thing to try today, I changed the following to default.  It wasn't set to default when I looked:

     

    The command to use is:

    netsh interface tcp show global

    This will show you the settings for:

    Parameter Default value
    Receive-Side Scaling State enabled
    Chimney Offload State enabled
    Receive Window Auto-Tuning Level normal
    Add-On Congestion Control Provider ctcp
    ECN Capability disabled
    RFC1323 Timestamps disabled

     

    These settings are explained here:

    http://www.vistax64.com/tutorials/72308-auto-tuning-tcp-ip-receive-level.html

    Saturday, October 11, 2008 7:47 PM
  • Nope, didn't work but I found the following:

     

    The network connectivity status incorrectly appears as "Local only" on a Windows Server 2008-based or Windows Vista-based computer that has more than one network adapter

     

     

     

    http://support.microsoft.com/kb/947041

    Sunday, October 12, 2008 2:16 AM
  • skipper1, this is what I'm trying to say.

    All those things I already tried. And I'm only using wired. I do not wireless. It goes without saying (common sense) that if your wired connection exhibits the problem, wireless WILL have the same issue because it's tethered to the wired ANYWAY. And as proved by your subsequent post, the problem still exists.

    I also tried all those things that you mentioned, such as the netsh command, which I mentioned earlier at the beginning of this thread. All made no difference at all.

    The Microsoft KB you posted the link for, I've also seen that. It is the closest Microsoft has come to an admission of this exact problem that we are having.

    Sunday, October 12, 2008 4:43 AM
  • ajm786,

     

    All due respect, what you have tried and failed at with your system may not apply to all others. I've seen this happen a million times in my 20+ years in IT.  So tone down the arrogance factor, we are all trying to get this thing fixed.  And FYI, in case you don't know, CAPS in posts is considered YELLING, so please stop that, no one likes to be yelled at.

     

    That said, I have verizon setting up a test system as we speak after a long phone call with their escalation group this morning.  The plan is to forward me their system set up of systems that they believe do not have a problem..  At least they are not ruling out Fios at this point but they are not in the business of troubleshooting ms issues.

     

    I will post results from verizon if logical.  Geeeeez.

    Sunday, October 12, 2008 2:21 PM
  •  skipperl wrote:

    ajm786,

     

    All due respect, what you have tried and failed at with your system may not apply to all others. I've seen this happen a million times in my 20+ years in IT.  So tone down the arrogance factor, we are all trying to get this thing fixed.  And FYI, in case you don't know, CAPS in posts is considered YELLING, so please stop that, no one likes to be yelled at.

     

    That said, I have verizon setting up a test system as we speak after a long phone call with their escalation group this morning.  The plan is to forward me their system set up of systems that they believe do not have a problem..  At least they are not ruling out Fios at this point but they are not in the business of troubleshooting ms issues.

     

    I will post results from verizon if logical.  Geeeeez.



    If you think my tone is condescending and arrogant, that's your prerogative. In my 15+ years in IT, this the first time I've seen something like this. Vista has only been out for about 2 years, and FIOS has only been in my area for about a few months, so this is the first time I've seen it. I don't see what the logic in the fact that you state the following:

     skipperl wrote:
    All due respect, what you have tried and failed at with your system may not apply to all others.


    I have pointed out in this thread that I've tried it on at least 5+ systems, all with different hardware. No piece of hardware the same. The only consistent thing between them is they they run Vista x64 Ultimate, and they all run on FIOS. If we want to start talking about the routers, well, the simple fact that I've already tried 2 absolutely different routers, wireless or wired, and the problem still exists, point to an issue that is Microsoft's and Verizon's, and is NOT our responsibility to solve.

    I don't have a problem trying to assist either company in getting in fixed, but I'm not going to standby and give them an excuse that the problem is ours and not theirs, which seems like the easy way out. The only one who has come close to admitting this problem is Microsoft, in that previous KB article you posted.

    I've dedicated sleepless hours trying to get this thing resolved before I opened trouble tickets with both Verizon and Microsoft. The Microsoft rep who was on my "case" stopped answering for about 2 months now, in spite of my e-mails; as for Verizon, I have been escalated to what they call "Advanced Technical Support" where my support ticket has stagnated. In other words, nothing new.

    So of course, we both know something is wrong. However, in light of this thread, I'd rather not turn it into some mudslinging fest where this thread gets locked; it's too valuable. At the same time, the gesture of your suggestions are appreciated; the only problem is that I've tried almost EVERYTHING. If you can bring any new suggestions to the table to try, I'm all ears. The point is that I'm not about to go back and repeat what I've already tried, and in some cases, 2-3 times at that.
    Sunday, October 12, 2008 8:36 PM
  • I think this may be that the MI424 does not work with Teredo.

    When I run that connection test from MS, i get this error int he detailed report:

    Trying to resolve the Teredo server IP address
    Primary Teredo server IP address: 65.55.158.80
    Secondary Terdeo server IP address: 65.55.158.81
    Starting exercise with primary Teredo server
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Didn't receive any Router Advertisement frames from the Teredo server


    This is in the NAT section
    Tuesday, October 21, 2008 1:27 AM
  • Issue has been occuring with increased frequency over the last several days. Thought it was getting better but I got it almost immediately tonight.
    Tuesday, October 21, 2008 7:06 AM
  •  zztopping wrote:
    I think this may be that the MI424 does not work with Teredo.

    When I run that connection test from MS, i get this error int he detailed report:

    Trying to resolve the Teredo server IP address
    Primary Teredo server IP address: 65.55.158.80
    Secondary Terdeo server IP address: 65.55.158.81
    Starting exercise with primary Teredo server
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit on
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Sending a Router Solicitation frame with ConeBit off
    Waiting for Router Advertisement
    Didn't receive any Router Advertisement frames from the Teredo server


    This is in the NAT section


    I also thought this to be the case, but at the very beginning, I disabled IPV6, of which Teredo is a part of, and this had absolutely no effect, so it's not the problem.

    The problem has been occurring much more frequently lately. The globe disappears almost immediately when connected to the internet.
    Tuesday, October 21, 2008 1:06 PM
  • I don't have a solution but am just another hapless FiOS customer with this (or at least related) problem. My environment:

    - Dell 4700 desktop, XP Home SP2, hardwired via UTP

    - Lenovo Y410 laptop, Vista Home Prem., using WiFi (Intel 3945 ABG)

    - Actiontec MI424WR router provided by those wonderful crazy folk @ Verizon.

     

    About 2 months ago, roughly at the same time, started having internet connectivity problems when Resuming (yes, I use Hibernate on both boxes because Standby doesn't work on Dell and depletes battery rapidly on Lenovo). On the Dell, one out of every 3 or 4 resumes had the network "acquiring address" for about a minute and then all ok (so much for shorter startup time). On Lenovo, EVERY resume starts with no internet connectivity and about 30-60 secs later I silently get connected. System tray icon used to show the globe; but not once since these hassles started. Network Connections now ALWAYS say "Access to Local Only." BS.

     

    I've made no changes to router or my network config AFAIK.

     

    Given my past run-ins with Verizon I'm suspicious its their fault but they typically (a) are clueless or (b) will swear it's not them. Will monitor this thread in the hope there's a solution other than going to Comcast.

    Wednesday, October 22, 2008 12:20 AM
  • I agree -- the frequency of the issue has increased over the last few days. Globe disappeared here shortly after start up.

    Wednesday, October 22, 2008 12:25 AM
  • this has been happening ever since I switched to FIOS. never had this issue with comcast.

    THE DAY I SWITCHED this happened and has happened since.


    its really just an annoyance to me...but I'd like to get it resolved.
    Wednesday, October 22, 2008 4:15 AM
  • hey guys,

     

    same problem here. I have Vista Ultimate and Verizon Fios (15/5). I have been experiencing this for may be about a month since they upgraded their TV. Not sure if this has anything to do with it, but at this point, from what I've read this excellent thread, nothing can be rule out. I agree it's annoying because you're not sure if you're connected, and you're fearful to do anything critical (bank, investment, or work related) that you think you're going to lose connection in the middle of. I would say is also psychological because the globe gives us reassurance that everything is good in terms of the network/internet working as expected. My two cents. Hope the issue is resolved soon because it's also driving me nuts...

     

    Sunday, October 26, 2008 6:15 PM
  • I have 2 desktops conected by Ethernet and 2 Laptops connected by Wifi.  1 desktop is using XP and not part of the issue, everything else is Vista Home Premium, 3 are 32 bit and 1 is 64 bit.  I had FIOS installed on 10-9.  Prior to that I was using Cablevison and all of them were connected via Cablevison without the GIobe problem.

     

    I have now had the 'Globe' problem on all of the machines after switching to FIOS.   A few days after the install the Globe disappeared on 1 of the laptops, several days latter it disappeared on the other.  Then another several days later it disappeared on the Vista Desktop.   I usually leave all the Vista PC's in sleep mode only occcasionaly shuting them off and rebooting and I believe the globe diappeared after the reboots on each machine.  The globe is currently back on the Desktop & 1 of the Laptops after being absent on both for several days.

     

    So in short I'm experiencing the problem on both wired & wireless and on both 64bit & 32bit Vista OS's.  The problem is without doubt connected to FIOS since the only change on any of these machines has been FIOS and the problem arrived with it.

     

    It was mentioned in some of the previous posts that this may be a connected to the FIOS update.  When I had FIOS installed it was the 1st day in my area for the new update and it is only version I have had.

    Wednesday, October 29, 2008 2:12 PM
  • Joe, have you contacted verizon and told them about the problem, and if so, do they plan to do anything about it? thanks.

    Tuesday, November 4, 2008 6:33 AM
  • I have contacted verizon.  They have many complaints about this problem but no solution or will verify it is with them.  They told me that their call center, in some locations are running with Vista with no problems.  They said that they were running using a VPN set up and I am not sure if what they say is true, if the VPN somehow is a workaround or they just don't know what they are talking about.  You can read all of the tests posters have tried on this thread, pretty much everything has been eliminated except Vista 32/64 and FIOS.  One would think it would be simple from here, not so.  It is NOT hardware, period.  It is driving me nuts.

    Tuesday, November 4, 2008 8:03 PM
  • This is a problem. It's the same thing they told me when I asked them about it (Verizon). How can you begin to fix something when you don't/won't even acknowledge that there is potentially a problem, and you are one of the 2 involved parties (Verizon and Microsoft)? At least Microsoft is looking into it, as evidenced by the KB article they have regarding the connectivity to FIOS and the globe disappearing.

    skipperl is correct, reiterating what I've stated from the very beginning. We've ruled out hardware completely. The problem is definitely with the software and FIOS, either one or the other, or both.


    Tuesday, November 4, 2008 8:10 PM
  • Just found this thread and read all 96 of them.  I don't think Verizon or the FIOS system is the problem.

     

    I am using a Lynksys WRT54G wireless router with a connection to Hughes.net via a satellite system.  I have the same problem. 

     

    I'm using Windows Vista on a laptop and would like to get this problem resolved.  I think that Windows Vista (Microsoft) is the problem.  That is the only common thing I see.

    Thursday, November 6, 2008 6:05 PM
  • Thanks for the input, that kinda narrows it down to MS if you have no other problems on your system.  I've been working the last two days with no interruption for what ever reason with out doing anything to my system.  It's very confusing how sporadic this thing is. 

    Friday, November 7, 2008 9:16 PM
  • skipperl,

     

    I have no other problems on my system.  Everything works perfectly. 

     

    I have a Hughes Net HN7000S Modem which gets a signal from a satellite antenna.  The modem feeds a Linksys WRT54G wireless router.  The router feeds a desktop computer with Windows XP via an ethernet cable and a laptop with Windows Vista wirelessly.  The globe on my Vista wireless laptop appears and disappears at will but I'm always connected to the internet. 

     

    Obviously, this has absolutely nothing to do with Verizon or FIOS.  I don't know what to make of it all but hope it gets resolved because like the others, I never know if I'm really connected to the internet or not.

     

     

     

    Friday, November 7, 2008 9:38 PM
  •  guatay wrote:

    skipperl,

     

    I have no other problems on my system.  Everything works perfectly. 

     

    I have a Hughes Net HN7000S Modem which gets a signal from a satellite antenna.  The modem feeds a Linksys WRT54G wireless router.  The router feeds a desktop computer with Windows XP via an ethernet cable and a laptop with Windows Vista wirelessly.  The globe on my Vista wireless laptop appears and disappears at will but I'm always connected to the internet. 

     

    Obviously, this has absolutely nothing to do with Verizon or FIOS.  I don't know what to make of it all but hope it gets resolved because like the others, I never know if I'm really connected to the internet or not.

     

     

     

     

    After posting this reply and re-reading it, I had a thought that there is a possibility that at the Hughes end of the system, they could very possibly be connected to a Verizon FIOS network.  However, may be a stretch.

    Friday, November 7, 2008 10:11 PM
  • Perhaps you could get lost!  The isue is with FIOs.  Why the *** are you adding conmenndt when you are not on Fios.  It has nothing to do witht you!  Why are you here!.

    Saturday, November 8, 2008 3:58 AM
  • Joe,

     

    Being a new guy on the forum, it's so nice to be greeted so warmly.  Thank you.

     

    I didn't see anything in the headers or elsewhere that would limit this thread to FIOS.  I saw the problem as a general disappearing globe whatever the cause.

     

    Sorry I bothered you. 

     

    Saturday, November 8, 2008 3:16 PM
  • Well you're not bothering me and you are correct, this is not only a fios thread.  A group of us have tested every possible configuration in MS, routers, hardware, both vista 32 and 64 on a variety of machines, both wired and wireless.  All input is welcome to try to find a solution. Thanks and welcome.

    Sunday, November 9, 2008 12:59 AM
  • I have the same problem with a new Dell XPS M1530, Verizon FIOS.  I have several computers running Vista Ultimate and my new M1530 is the only one with this problem.  I know this computer has Ethernet Card, Dell Wireless, Bluetooth, and Verizon Mobile Broadband (which is not activated). 

     

    Sunday, November 9, 2008 3:34 AM
  • Joe,

     

    Why would you be so rude?  You are most certainly not the moderator of the forum, and you clearly didn't complete Emily Post's school of human interaction.  Have some patience. I know the issue is frustrating, but that's all it is. It'd be a Sev 3 for most helpdesks. Just be thankful we have connectivity regardless of whether the globe sure makes it look we shouldn't. 

     

    Microsoft, regardless of the Subject line, wants to know about every incident where network connectivity exhibits the same behavior.  As a matter of fact, I let one of the developers of that feature team know just this eveving that there was another similar experience from a Satellite connected user.  

     

    Kent

    Sunday, November 9, 2008 4:36 AM
  •  

    Well perhaps nothing in the header warned you.  But just maybe that near a hundred post about FIOS & Globe problem may have gave you a hint! You think! 

     

    I extent all good wishes to you, but having someone take a issue off point as your post most certainly did is not appreciated.

    Sunday, November 9, 2008 5:02 AM
  • I am not claiming to be a moderator NOR am I the one being rude.  The topic is FIOS & Vista, so  placing a post that has absolutlely nothing to do with FIOS & Vista is what is rude.  It is a interruption of the conversation.  It disrupts the analysis, it is unnessary and it is stupid.  So be consending to someone else.  I am sure MS has many considerations, but they are not the topic of this tread.  So stick to the "Subject line".  That is why it is the "Subject Line" or start a new tread.  That is courtesy.  Going off topic is not. 

     

    Sunday, November 9, 2008 5:24 AM
  • Everyone, please refrain from the rude behavior. The amount of information I myself and others have input in this thread make it way too valuable to get locked, so can the nasty behavior.

    Just to put in another word, it's as random as ever. Sometimes it'll stay, sometimes it'll just disappear, and then come back at a much later time.

    I can confirm that with Comcast cable, this problem does NOT exist.
    Sunday, November 9, 2008 5:58 AM
  • You are correct. I will refrain amd limit my comments.  Sorry to all I may have upset.

     

    Sunday, November 9, 2008 6:06 AM
  • skipperl,

     

    Thanks for your input.  I appreciate your welcome. 

     

    I have over 40 years of experience in troubleshooting aircraft avionics and electronic systems.  In all my years of working at this, I have learned that every piece of information, positive or negative, whether it at first appears relative or not, is valuable and may eventually help lead to a solution. 

     

    As Thomas Edison supposedly said when asked what he had learned so far when trying to come up with something that would make a suitable light bulb filiment, "I know of thousands of things that will not work."   

     

    Joe may know something about computers, but from his comments, it appears that he knows little about troubleshooting.

     

    Learning that my system has nothing to do with Verizon or FIOS, when I still have the same problem, provides a valuable clue regarding the cause.  However, as I indicated earlier, keep in mind that at the Hughes Net transmission end, Verizon FIOS may indeed be utilized.

     

    Once again, thanks for your kind comments.

     

    Sunday, November 9, 2008 5:10 PM
  • skipperl,

     

    It looks like this only occurs with Vista.  Is that correct?  As indicated ealier, I have a Vista wireless laptop and an XP wired desktop.  My problem only occurs on the Vista wireless laptop.  I am going to temporarily wire my Vista laptop to my network and see what happens.

     

    From your comments, it appears that you or the group have tried XP wired and wireless.  Is that correct?

     

    Can you say that the problem is only with Vista either wired or wireless?  If that's true, then it would appear that it's a Microsoft Vista problem.

     

    Sunday, November 9, 2008 5:37 PM
  •  

    Yes, it does not happen in XP since XP does not have the:

     

    Network Connectivity Status Indicator (NCSI)  a new Windows Vista feature. 

     

    And yes, it happens with wired and wireless connections on a variety of laptops, desktops, routers, etc.  The problem has been looked at by MS but it looks like they have the incorrect conclusion so far as they think it has something to do with multi nics in a system.  Tests by a number of us have proved that wrong.  To date, there has been a mess load of possible causes\workarounds and settings in hardware and s\w and none of them have worked.  As stated in previous entries, this thing is so random it is very hard to troubleshoot.  Mind just went away again as I was typing as a matter of fact and there is no clue in the event viewers or anywhere else.  The only thing that happens that I can see after the globe goes away is that certain web sites are no longer viewable and whether thats a clue or not, I have not been able to figure it out yet.  FYI, they mostly are secured sites.  We all have been going round and round on this one, it would be nice to be able to totally disable NCSI and its dependencies without messing up the rest of Vista but I'm not sure that's possible.  For all we know, NCSI is only the indication and not the cause.  At this point, I just turn my laptop wifi switch off and on for a second and the globe comes back until the next failure.  You can do that or recycle the router or release\renew your ip or if you have another access point hooked up, recycle it and the globe comes back.  At least, that how it works in my system, anything in the line brings the globe back. 

    This thing is indeed strange.  All of this data and more is documented in previous posts.  Good luck on your end.
    Sunday, November 9, 2008 6:37 PM
  • Sunday, November 9, 2008 6:49 PM
  •  

    OK, I tried turning the broadcast off as the post above suggested, the interesting thing is that my globe would not come back at all regardless  of what I tried, I figured as much.  So that kindda points to the NCSI process as the root problem. If you look at the registry enties from the post it directs the probe to www.msftncsi.com which I can not access.  I am going to see if I can make my computer access the website to see if it could be as simple as an access problem,,,,,just a thought.
    Sunday, November 9, 2008 7:13 PM
  • skipperl,

     

    If you go back to posts 2 and 4 on page 1 of this thread, from someone who seems to know about the NCSI issue, there is an indication that you cannot access www.msftncsi.com directly but rather, you must connect to www.msftncsi.com/ncsi.text.
    Sunday, November 9, 2008 11:16 PM
  •  skipperl wrote:

     

    OK, I tried turning the broadcast off as the post above suggested, the interesting thing is that my globe would not come back at all regardless  of what I tried, I figured as much.  So that kindda points to the NCSI process as the root problem. If you look at the registry enties from the post it directs the probe to www.msftncsi.com which I can not access.  I am going to see if I can make my computer access the website to see if it could be as simple as an access problem,,,,,just a thought.


    I agree. If you look at some of the first few pages of this thread, you'll see where I posted a link in which I already tried this registry tweak to see if it helped at all, including trying to change the DNS point in which NCSI tries to verify that it is connected to the internet, and it did not help at all, regardless of whether I set it to Microsoft's DNS or, for example, OpenDNS. So the problem is the way NCSI is working with FIOS; if it was truly just an NCSI problem, everything would have this problem, including Comcast.
    Sunday, November 9, 2008 11:47 PM
  • Yeah, I see that.  Thanks.  I figured I see what turning it off would do.  Know that I have, what if this is a simple server issue on MS's side.  Meaning, since it is so sporadic, and I don't personally know the schedule of the NCSI broadcast or what triggers it, what if they just have some server issue not letting our pc's connect when our individual PC triggers.  I'm just thinking out loud.  A lot of ifs.

    Sunday, November 9, 2008 11:49 PM
  • ajm786,

     

    A few posts back I wrote,

    I have a Hughes Net HN7000S Modem which gets a signal from a satellite antenna.  The modem feeds a Linksys WRT54G wireless router.  The router feeds a desktop computer with Windows XP via an ethernet cable and a laptop with Windows Vista wirelessly.  The globe on my Vista wireless laptop appears and disappears at will but I'm always connected to the internet. 

     

    (Since I get my signal by satellite), this has absolutely nothing to do with Verizon or FIOS.  I don't know what to make of it all but hope it gets resolved because like the others, I never know if I'm really connected to the internet or not.

     

    Then I had some other thought where I said,

    After posting this reply and re-reading it, I had a thought that there is a possibility that at the Hughes end of the system, they could very possibly be connected to a Verizon FIOS network.  However, (that)may be a stretch.

     

    Any thoughts on any of this?

     

    Monday, November 10, 2008 12:26 AM
  • had the same problem.  just try unplugging your router for a few seconds and then plugging it back in.  this solved my problem and not only is the globe back, but the connection is as fast at it should be.

    Saturday, November 22, 2008 9:10 AM
  •  

    Helper, I appreciate your responce but if you read the entire thread you will find that we are so far beyond a router issue it isn't even funny.  People in this thread have spent months chipping away at this problem.  FYI, although your fix does work, it is only temporary.  Thanks for your input and if you find something new, please let us know and please do read the entire thread from page one.
    Saturday, November 22, 2008 2:45 PM
  • It is definitely the globe that slows my connection down! When it's not showing it feels like might as well be back in the old dial-up days. When it is showing I'm back to 2008 fiber optic days. Any progress on a solution yet? It is very annoying!

     

    Saturday, November 22, 2008 9:44 PM
  • Any solution yet! I believe it is a problem with the globe not showing. When it is on the speed is as advertised by verizon fiber optics, but when it's not feels like I'm back in the old dial-up days. Any help is appreciated...

     

    Saturday, November 22, 2008 9:47 PM
  • Yeah what happened it has been like 2 months.  My connection just goes in and out ever so briefly.  Not on my PS3 just PC.  I did unplug and replug in the cable and I have a globe but lets see how long it stays?
    Wednesday, December 3, 2008 9:21 PM
  • Just wanted to add I am having the same problem, and that I also have Fios. "ipconfig /release, ipconfig /renew" will bring it back for me. My main issue is that my computer is being backed up offsite...no globe, no backup. I've also had problems with my VPN client when there is no globe. It seems that programs that rely on Vista to tell them when there is an internet connection are most seriously impacted.

     

    Thanks guys for all the posts, it is comforting(oddly enough) to know that I'm not the only one with this problem. I just wish they would fix it...

     

    (And yes, I read them all.)

     

    Believe it or not, the globe just disappeared while I was typing this...

    Thursday, December 4, 2008 4:04 AM
  • For the past few weeks i've been having the globe issue as well. Fios was fine up until 4 weeks ago. Verizon sent me a new router because downloading was perfect, but uploading #'s were only in the hundreds. So i installed it all, and bam was running beutiful till the next morning i have no globe. On wireless and on E connect. Now the problem was on both my laptop, and my main desktop. But this morning i have no globe on my laptop, but i did have it on my desktop. Now the desktop is using windows vista 64 bit, and my laptop is running the 32 bit version. I am stumped on what is going on. Now me and Fios guy had concluded that when i go to upload anything that is when the globe goes away hence thinking it was my router not allowing the uplpaod. Now i do have internet connection, but it's limited. If i try to upload say at photobucket, or any forum site it just freezes up a tad, or just goes to something is wrong and cannot upload. Im so crazed over this.

    I have replaced the router with new action tec. Fios personal thought it had to do with the router not allowing uploading.

    The globe is all good at night, but in the morning around 7 am till i go to work at 8 it's gone.

    when i come home at night like last night was on all night.

    when the globe is gone i cannot upload or do drastic internet activities, just surfing is all about i can do.

    I used to be able to reset the IP with the newtwork manager fix and all was ok for a few, but now i do that and the globe does
    not even reappear.

    This morning noticed desktop(64) had globe, but the laptop(32) did not. SO WEIRD! They both run vista ul.

    ONE SOLUTION i did try was that if you notice in the network area where the red X is. there is the connection type for PUBLIC or PRIVATE. If you notice they are switched and the meaning of each is wrong and should be turned around vise versa style. I changed my setting to public and the globe did come back for a few days and i was happy as ***, but now the problem is back and im shot out for ideas.




    Friday, December 5, 2008 1:31 PM
  •  

    Well, It's FIOS and nothing else!  I just spent 4 days on vacation away from FIOS and guess what, I did not lose the little friggin globe once on my laptop.  And I tried too, I used wired, wireless, I went to all the websites I normally go to, ran great.   I got home and within 4 mins I lost the globe.  Was I lucky on vacation, no I don't think so.  So what do we do now?  I have called Verizon with no success.  MS, although one can argue this is a Verizon\MS problem most likely will not care since no other ISP seems to have this issue, at least I haven't heard of one.  I'm at a loss.  Now before you reply, please read the entire thread, everything has been tried and I'm not tweaking my computer any further. I have already spent WAY too much time on this. This is friggin retarded.  OH, Merry Xmas.
    Friday, December 5, 2008 4:40 PM
  • yeah im at a loss as well. I just got in from work and i notice my damn desktop has the globe, but my dell laptop does not. jesus. Let me ask you all though. My laptop is running 32 but vista while the desktop is on 64 bit vista...is everyone on 32 or 64 when this happens to them? just a thought, but maybe fios is too strong for the latest internet management systems for windows.


    UPDATE
    SOLUTION FOR MY LAPTOP FOUND.

    I read somewhere that someone corrected the globe issue with their laptop by changing the power setting from balanced or w/e you have to HIGH PERFORMANCE.

    I just did this and BAM the globe came back and has not left me ever since. And my desktop updated windows and the globe has been on desktop ever since the last update as well. SO as far as im concerned It worked for me!
    Saturday, December 6, 2008 1:50 AM
  • I always keep my laptop on high.  It is vista 32 and it only happens with FIOS.  Wait a few days or until the globe goes away and post again.  I am pretty sure it will go away.

    Saturday, December 6, 2008 3:29 AM
  • possible solution:

     

    if you run a music player (either Windows Media or Winamp) continuously playing an internet radio (take your pick, I prefer local SoCal radio stations) station the globe doesn't disappear for the time is on. The minute you turn it off, it does go away. Therefore, it would suggest a MS issue, although we can not discard FIOS/Verizon since for some of you experience the issue while on the Fios network, but not any other network. Haven't had the time to test this but I trust what some have written thus far...

     

    Saturday, December 6, 2008 6:29 AM
  • i tried that on winamp, but still does not come up now. and changing my power to high also has turned bad after a day or 2. but what i just cannot understand is this is just happening to my damn laptop running vista 32 bit. My desktop is perfect with no problems running vista 64 bit.


    UPDATE.  NEW FOUND SOLUTION

    so here is a solution i just now tried. I noticed that when i had my Wireless enabled and my Ethernet lan enabled they both were connected even though i had my E cord plugged in. So i just now disabled my Wireless card, and there i had it the globe reappeared. Try either having one or the other enabled and the other disabled and see if that corrects the globe problem. Let me know if it does for you as well. I believe the 2 connections conflict with one another.
    Monday, December 8, 2008 1:52 AM
  • I have a wired desktop running Windows XP and wireless laptop running 32 bit Windows Vista.  My ISP is Hughes.net by satellite and not Verizon FiOS. 

     

    I have the disappearing globe problem on my 32 bit Windos Vista wireless laptop.  When I completely disconnect the wired desktop from my network, the globe still does not appear. 

    Monday, December 8, 2008 4:08 AM
  • You know i keep thinking about the problem. And i've come to this conclusion. Since everything in the TV/Internet world is chaning from analog style to digital/HD i believe windows vista/ or the current programs/computers we use have not been updated for these new styles of media. And it may for now be to powerful for what we have as of now to use with them.
    Monday, December 8, 2008 5:02 AM
  • Listen guys, I have asked that you please read the entire thread.  If\when you do you will find that virtually everything on OUR side of this problem has been tried.  Most importantly, this problem goes away when you leave the FIOS network.  It is not your machine, it's FIOS.  It's been tried, tested and verified.  ***, I just came back from vacation, noted in thread, and was hooked up 24/7 for several days\nights on a different ISP and never lost the globe once no matter what I tried.  The hughes connection remains a mystery.  So READ the thread, please.  And if I could ask while I'm at it, please do not post a solution unless it really is a solution, not something that works for a few hours.  And, a workaround would be just that, if found.  FYI, I have escalated this to Verizon again, I will post results, if usable.   

    Tuesday, December 9, 2008 1:29 AM
  • well kind sir, my globe has not disappeared for the last 2 days and nights after disabling my wireless and just leaving my Local connected. So for me that was a solution.
    Tuesday, December 9, 2008 2:16 AM
  •  

    "well kind sir, my globe has not disappeared for the last 2 days and nights after disabling my wireless and just leaving my Local connected. So for me that was a solution."

     

    If you have Vista and FIOS, this too has been tried and unfortunately will not last and is documented in the thread.  As far as "solution", you are incorrect as well.  We are looking for a "solution" for the problem, as a whole for all users.  Users out there, again documented in the thread, have this problem whether wired or wireless, one or two NICs.  Give me a break and read the thread.  Geeeeez.

    Tuesday, December 9, 2008 1:54 PM
  • I'm testing again, does anyone have the windows sidebar running? And if so, what is your globe status?  Thanks
    Sunday, December 14, 2008 3:56 PM
  • I wanted to put my 2 cents in on this.  I have been having the same problem as described for some time.  I have a Dell xps1530 running vista home premium 32-bit and I have Verizon fios as my home provider.  After doing a lot of googling about this topic I have tried every fix that I came across with no luck.  But recently I think I came across something.  I uninstalled the pre-installed Trend-Micro AV and firewall and switched to using Avast AV and Comodo (firewall only).  Since doing this I have had no problems with connecting either from a reboot or from standby/sleep.  The NCSI comes up within about 30 second of startup and stays connected until I either disable the wireless or pull the wire (wheres that wood to knock on).  I run the standard fios MI424-WR router with wireless disabled and a Linksys WRT600 as a wireless G and N access point.  My vista machine runs N while my XP systems are on the G.

    I know everybodies setup is different but this did work for me and might be worth a try.  I also wanted to put out there that I also never had any trouble with my wireless or wired connections when I was on a non-fios network and I have both my wireless and nic enabled in vista.  I have also read in some threads that other Dell owners were having similiar problems that were related to the Trend Micro Firewall that was pre-installed.  I am thinking that maybe some software firewalls have latency issues with fios connections. 


    Good Luck to all.
    Sunday, December 14, 2008 10:49 PM
  • Look man i've read the thread and i am simply stating what i have done in order for MY globe not to disappear anymore. I have my laptop Running Vista 32 bit and i also have FIOS as well. I had both Wireless/ Lan card enabled. While both were enabled my globe was disappearing. I have Disabled wireless card, and im just using Lan card and for the past days from that last post inwhich i had stated doing this resolved my problem still stands. My Globe since then has NOT disappeared on me agian.
    JC BLADE
    Monday, December 15, 2008 3:57 AM
  • Chris905 said:

    I wanted to put my 2 cents in on this.  I have been having the same problem as described for some time.  I have a Dell xps1530 running vista home premium 32-bit and I have Verizon fios as my home provider.  After doing a lot of googling about this topic I have tried every fix that I came across with no luck.  But recently I think I came across something.  I uninstalled the pre-installed Trend-Micro AV and firewall and switched to using Avast AV and Comodo (firewall only).  Since doing this I have had no problems with connecting either from a reboot or from standby/sleep.  The NCSI comes up within about 30 second of startup and stays connected until I either disable the wireless or pull the wire (wheres that wood to knock on).  I run the standard fios MI424-WR router with wireless disabled and a Linksys WRT600 as a wireless G and N access point.  My vista machine runs N while my XP systems are on the G.

    I know everybodies setup is different but this did work for me and might be worth a try.  I also wanted to put out there that I also never had any trouble with my wireless or wired connections when I was on a non-fios network and I have both my wireless and nic enabled in vista.  I have also read in some threads that other Dell owners were having similiar problems that were related to the Trend Micro Firewall that was pre-installed.  I am thinking that maybe some software firewalls have latency issues with fios connections. 


    Good Luck to all.



    This is interesting in that I do not have Trend Micro but do have Avast.  Another troubleshooter in the thread had rebuilt a Vista PC for test to eliminate 3rd party software and found that the globe still disappeared with or without AV or FW s/w.  He also was on a separate access point and I had tried that as well with different manufacturer routers.  The thing I see different here is connecting N.  I do not have a N rated nic or router.  Perhaps you you have stumbled on a speed related issue with FIOS\Vista although we have tested single nic wired systems at 100mps with globe issues.   What is your connect speed and do you lose your globe as you move further from the router?  Just curious.
    Tuesday, December 16, 2008 3:41 AM
  •   I am running between 162 - 216Mbps on the N and I have the 15/2 fios.  Funny thing, I also had this problem with the Windows firewall enabled when I was inbetween uninstalling Trend and installed Avast.  I then installed Comodo and re-ran the fios speed optimizer and instantly the problem was gone and still today it is working perfectly.   Also to answer your questions I do not lose the globe even when my N drops to 6Mbps when I go to the other side of the house.  Another interesting thing that I haven't figured out is when I was having the problem, I would reboot the fios router and connectivity to the net would be restored, this would also cause problems with my clients on the G network.  Now, I haven't had to reboot my router for days.  I will also throw in there that I tested my Vista on my G network and the NCSI was solid and I tested for about 2 hours and another config change I did make was to disable IPv6 and both Link-Layer Topology protocols on the wireless and NIC on the laptop.

    Something else I noticed that was interesting to fios but not related to the NCSI was I used the fios speed test and on my vista machine on the wired and wireless network I can only get up to about 8Mbps, however on my older desktop MAC that is on the wired network I get the full 15.  I don't think this has anything to do with anything but it might just be another piece of the puzzle.

    Tuesday, December 16, 2008 9:59 AM
  •  
    Chris905 said:

      I am running between 162 - 216Mbps on the N and I have the 15/2 FIOS.  Funny thing, I also had this problem with the Windows firewall enabled when I was in between uninstalling Trend and installed Avast.  I then installed Comodo and re-ran the FIOS speed optimizer and instantly the problem was gone and still today it is working perfectly.   Also to answer your questions I do not lose the globe even when my N drops to 6Mbps when I go to the other side of the house.  Another interesting thing that I haven't figured out is when I was having the problem, I would reboot the FIOS router and connectivity to the net would be restored, this would also cause problems with my clients on the G network.  Now, I haven't had to reboot my router for days.  I will also throw in there that I tested my Vista on my G network and the NCSI was solid and I tested for about 2 hours and another config change I did make was to disable IPv6 and both Link-Layer Topology protocols on the wireless and NIC on the laptop.

    Something else I noticed that was interesting to FIOS but not related to the NCSI was I used the FIOS speed test and on my vista machine on the wired and wireless network I can only get up to about 8Mbps, however on my older desktop MAC that is on the wired network I get the full 15.  I don't think this has anything to do with anything but it might just be another piece of the puzzle.


    Interesting.  I would have expected the globe to drop off as the speed went down if speed or NIC type was the issue but who knows with this problem.  As far as the FW and IPv6 and link-layer, we have tried FW's off all together, disabling IPv6 as well as removing it all together, not to mention trying a variety of NICs and routers.  FYI, The Trend problem has a forum of it's own.

    I have had issues with the speed test while connected wirelessly and was able to get higher speeds with Avast disabled during the test.  There are a variety of tests that give incorrect data regardless of configuration.  I'm taking for granted you have run the FIOS optimizer.  It helps a little. 

    Also, I have run for a record 4 days without issue doing everything I normally do when the globe disappears, then boom, it's gone.   It has no rhyme or reason behind it.  FYI, I have the 20/5 service and get 19+ during FIOS speed test depending on signal strength. 

    I, as well as other have lost count on the amount of different configurations, reg hacks, updates, removal of updates, disabling of virtually everything and back we have tried.  This is why your N connection really perked my interest. You are the first, I believe, that has mentioned using N to connect.  I will mention again however, regardless of what anyone says, this problem still comes up via a wired connection, so zeroing in on an N wireless connection may or may not yield any solution.   Hell, I was checking out N adapters and router combo's this morning for test. 

    Also, lately, I have been getting alittle testy about some posts on easy simple fixes posters post as a number of us have been going through hell researching all possible solutions to this thing via every forum and knowledge base known to man.  We have spent months on this.  So new data is most welcome.  Please post in a few days on your status, this little bugger is tricky, just when you think it's solved, the little globe goes away.  Thanks for your input. 

    Oh gee, as I was typing, my globe went away, go figure.

    Another, FYI, page 1 and 2 of this thread shows a fairly good look at some of the stripped down systems used for testing. 

    Thanks again
    Tuesday, December 16, 2008 3:04 PM
  • Just another thought, would you mind checking your actiontek f\w setting on waht level it is set on?  I just read a WOW forum that was of interest.  Thank you
    Tuesday, December 16, 2008 3:43 PM
  • I understand what your saying about some of the post on the board, everybody has to understand that every system is different even if it appears the same on the outside, and for myself, I like to know the source of a problem, not just a fix.  I work in desktop support and I understand the troubleshooting methods.  So back to the problem.  I do have some updates.  First, my actiontec is running the medium setting in the firewall, and I have not changed any of the firewall settings on the router except to add some port forwarding for my slingbox.  Also I have been able to make the globe go away by one of two ways.  The first way is to disable my wireless card with the external switch on the laptop and then plug in a wired connection.  I get full network connectivity to the internet but the globe never comes back unless I reboot or reset the adapter, another note is that if I disable my wireless card and wait for the connection to break and then turn it back on the globe will come back within 30 seconds.  Also I found that if in the Comodo firewall I go and switch between the install and the safe mode I can make the globe go away until I reboot or reset the adapter.  However if I reboot my globe is pretty solid.. at least so far.

    I agree that this problem just gets stranger and stranger.  If there is anything you would like me to try on the N just let me know.  But so far everthing is running great with the connection.
    Wednesday, December 17, 2008 12:10 AM
  • Y
    Chris905 said:

    I understand what your saying about some of the post on the board, everybody has to understand that every system is different even if it appears the same on the outside, and for myself, I like to know the source of a problem, not just a fix.  I work in desktop support and I understand the troubleshooting methods.  So back to the problem.  I do have some updates.  First, my actiontec is running the medium setting in the firewall, and I have not changed any of the firewall settings on the router except to add some port forwarding for my slingbox.  Also I have been able to make the globe go away by one of two ways.  The first way is to disable my wireless card with the external switch on the laptop and then plug in a wired connection.  I get full network connectivity to the internet but the globe never comes back unless I reboot or reset the adapter, another note is that if I disable my wireless card and wait for the connection to break and then turn it back on the globe will come back within 30 seconds.  Also I found that if in the Comodo firewall I go and switch between the install and the safe mode I can make the globe go away until I reboot or reset the adapter.  However if I reboot my globe is pretty solid.. at least so far.

    I agree that this problem just gets stranger and stranger.  If there is anything you would like me to try on the N just let me know.  But so far everthing is running great with the connection.

    Thank you for the offer.  There is one thing I am curious about.  Could you possibly change your router and nic setting from N to G and run in that mode for test?  I don't see anything else you have that is different than my laptop.  I have no idea why the connection speed should impact the globe but what the hell.   For that matter, why would this only affect FIOS?  Possibly the only other test would be reconnecting your wireless via the actiontek, it only has a max of G and I've already tried locking the router at 54 with no luck.  I would certainly understand if you don't want to change your settings.  Once again, I appreciate the help.

    Wednesday, December 17, 2008 4:45 AM
  • Well, I guess I spoke too soon, the globe is now back to disappearing.  I am now running on the G and it is doing the same thing.  I am thinking that this problem has something to do with the weather and the gravitational pull of the moon...LOL....  I don't know if it has anything to do but everything was fine until I tried to play with the firewall.  In the end I reset he firewall back to the default settings and the globe now appears for about 5 mins then disappears. 

    Well I guess its back to the drawing board.  Let me ask anybody this, does anybody know how to manually force NCSI to check for the website?  And has anybody tried changing the registry settings that have to do with the refresh rate of the check?  I played with changing some settings and it didn't seem to have much effect besides the one that disables NCSI checks.
    Thursday, December 18, 2008 7:18 AM
  • Hey, I think I might have found something interesting.  After losing the globe and things going back to the old way, I started playing around and started looking at the dns aspect of this thing, after all it kinda makes sense.  So after watching my dns settings for awhile and clearing the cache and rebooting an then waiting for globe to disappear and checking again, I tried to enter the dns setting into the TCP/IP protocol, rebooted and waited.. and waited.. and still this morning it has not gone away even after making my system go to standby and also hibernation.  I am using the actiontec as a dhcp server on the standard 192.168.1.1 addressing.  So I used the 192.168.1.1 as the dns setting in vista.   Just something else I came accross and might be worth a try.
    Thursday, December 18, 2008 1:45 PM
  • Chris905 said:

    Well, I guess I spoke too soon, the globe is now back to disappearing.  I am now running on the G and it is doing the same thing.  I am thinking that this problem has something to do with the weather and the gravitational pull of the moon...LOL....  I don't know if it has anything to do but everything was fine until I tried to play with the firewall.  In the end I reset he firewall back to the default settings and the globe now appears for about 5 mins then disappears. 

    Well I guess its back to the drawing board.  Let me ask anybody this, does anybody know how to manually force NCSI to check for the website?  And has anybody tried changing the registry settings that have to do with the refresh rate of the check?  I played with changing some settings and it didn't seem to have much effect besides the one that disables NCSI checks.



    Are you saying that you are losing the globe in "N"  as well now? 

    As far as the NCSI, I've tried messing with it as well, it seems like a no win thing too.  The description and web sites for NCIS I believe are on page 1 or 2 of the thread.  You can contact it and do their little test but the only thing I have come up with is running a constant tr to the site.  I haven't run that long enough to see if that site itself may be the proplem.  Hell, it could drop connection and give all the pc's in the world a false reading.

    As far as your router, I have tried 3 and come up with the same results.  I've also bumped up my antennas, you name it.  I came across a Verizon FIOS forum yesterday and they were talking strickly wireless but have yet to find a solution.  For the heck of it "AGAIN" I disabled my wifi and went hardwired yesterday too.  It lasted a while but finally failed.

    I also run a program that accesses the internet all day and if I don't touch the computer the globe never goes away, (nothing but a stock trading sw) when I start surfing, boom , gone.  It's not the type of security on the websites either, http and https both fail.  I'm absolutely at a loss at this point of what else to even try.

    Added note; Verizon has not got back with me on two escalations, no surprise.

    Damn, I was hoping your N was the answer or part of it.  Here's the verizon forum site FYI.

    http://forums.verizon.com/vrzn/board/message?board.id=FiOS_Internet&message.id=1127

    This one is wearing me down.
    Thursday, December 18, 2008 2:16 PM
  • Another FYI I'm gonna let the TR run via 3d trace(free trace program that works on vista) to www.msftncsi.com for a day or two and see if it keeps the globe up.  What the hell.
    Thursday, December 18, 2008 2:26 PM
  • Chris905 said:

    Hey, I think I might have found something interesting.  After losing the globe and things going back to the old way, I started playing around and started looking at the dns aspect of this thing, after all it kinda makes sense.  So after watching my dns settings for awhile and clearing the cache and rebooting an then waiting for globe to disappear and checking again, I tried to enter the dns setting into the TCP/IP protocol, rebooted and waited.. and waited.. and still this morning it has not gone away even after making my system go to standby and also hibernation.  I am using the actiontec as a dhcp server on the standard 192.168.1.1 addressing.  So I used the 192.168.1.1 as the dns setting in vista.   Just something else I came accross and might be worth a try.



    Yup, tried that too.  Tried static addresses, dns and it dropped anyhow.  It also makes it a pain if you're using a public access point.  FYI; I haven't stopped the trace to the ncis site and so far I have not dropped.  But thats a only for 10 or so hours so far. HO HO HO
    Thursday, December 18, 2008 8:44 PM
  • This is a problem with Verizon and Microsoft. In order for this problem to be resolved, Verizon and Microsoft need to work together so that Microsoft can release a Microsoft Update to fix the bug.
    • Proposed as answer by JohnThrives Friday, December 26, 2008 10:13 PM
    Friday, December 26, 2008 10:13 PM
  • My laptop is fixed. My Desktop had the same issue and i received an e-mail from verizon to check out there new features. I went to them and saw the section for auto optimization of the fios internet for your computer. Had the auto process done and globe returns for last week on the desktop never to leave me agian.
    JC BLADE
    • Proposed as answer by Dr. Venture Sunday, December 28, 2008 4:07 PM
    Sunday, December 28, 2008 4:07 PM
  • JohnThrives said:

    This is a problem with Verizon and Microsoft. In order for this problem to be resolved, Verizon and Microsoft need to work together so that Microsoft can release a Microsoft Update to fix the bug.


    Hi there.
    This is my first post.
    I'm writing from Spain, and I'm sorry to disagree with you gays. I think this is not a Verizon's problem, but a Vista problem, because, here in Spain we don't use Verizon and many people have the same issue, including me, of course.
    I've tried everything and my network globe icon keeps showing and vanishing with no reason at all.
    I don't think it's due to software incompatibilities either, because it happens with Vista just installed in a clean disk.
    It doesn't seem to be related to hardware incompatibilities, because it happens on laptops and on desktop PC's indistinctly, however since I connect my desktop through WiFi USB dongle I noticed I connect with the globe, more often than without it.
    I don't know, I'll keep searching.
    Thanks and nice to meet you people.

    Monday, December 29, 2008 12:03 PM
  • I have to agree with "doctaton".  As I've posted before, my ISP is Hughes.net by satellite with nothing to do with Verizon FiOS.  I have the same problem on my wireless Vista laptop. 

    There is a possibility that Hughes.net uses Verizon FiOS on their end but could that cause the problem?

    I feel the problem is "simply" with Microsoft Vista.
    Monday, December 29, 2008 10:43 PM
  • guatay said:

    I have to agree with "doctaton".  As I've posted before, my ISP is Hughes.net by satellite with nothing to do with Verizon FiOS.  I have the same problem on my wireless Vista laptop. 

    There is a possibility that Hughes.net uses Verizon FiOS on their end but could that cause the problem?

    I feel the problem is "simply" with Microsoft Vista.



    http://www.ussatellite.com/satellite-internet/satellite-internet-verizon.html

    Well it seems Hughes has a connection with Verizon, go figure.  And I don't know what ISP is being used in spain but with a little research there may be a connection there as well. 
    Thursday, January 1, 2009 4:57 PM
  • doctaton said:

    JohnThrives said:

    This is a problem with Verizon and Microsoft. In order for this problem to be resolved, Verizon and Microsoft need to work together so that Microsoft can release a Microsoft Update to fix the bug.


    Hi there.
    This is my first post.
    I'm writing from Spain, and I'm sorry to disagree with you gays. I think this is not a Verizon's problem, but a Vista problem, because, here in Spain we don't use Verizon and many people have the same issue, including me, of course.
    I've tried everything and my network globe icon keeps showing and vanishing with no reason at all.
    I don't think it's due to software incompatibilities either, because it happens with Vista just installed in a clean disk.
    It doesn't seem to be related to hardware incompatibilities, because it happens on laptops and on desktop PC's indistinctly, however since I connect my desktop through WiFi USB dongle I noticed I connect with the globe, more often than without it.
    I don't know, I'll keep searching.
    Thanks and nice to meet you people.



    OK, Verizon partners with a variety of ISP's in Europe. One being BOINGO, for example.  I have no idea which ISP you have but if your unlucky enough to be on the Verizon tie to the internet, you may be having the same issue as the rest of us.  It has been documented several times that this issue does not happen on ISP's such as comcast within this thread ,,,,,,, so that would be an incompatibility between Verizon and MS.  Who should fix this?, well, since regardless how many times we revisit this problem, Verizon, in some form or fashion is the common failure, not MS since other ISP's are not affected.  It's on Verizon's plate but  it's not getting fixed anytime soon.  Please do reply with your ISP and I will research it further to verify any tie, please include how you connect, type of router, private or hotspot, etc.  Thanks for the input.
    Thursday, January 1, 2009 5:52 PM
  • Dr. Venture said:

    My laptop is fixed. My Desktop had the same issue and i received an e-mail from verizon to check out there new features. I went to them and saw the section for auto optimization of the fios internet for your computer. Had the auto process done and globe returns for last week on the desktop never to leave me agian.


    JC BLADE



    Hmmm, Fixed again????  Sorry to disappoint but running the optimizer does not FIX the problem as I told you about your other fixes which obviously did not fix the problem.  Believe me, all possible solutions have been attempted, it is in Verizon's court right now and they neither have the motivation and seemingly the talent to fix this thing.  JMO
    Thursday, January 1, 2009 6:06 PM
  • JohnThrives said:

    This is a problem with Verizon and Microsoft. In order for this problem to be resolved, Verizon and Microsoft need to work together so that Microsoft can release a Microsoft Update to fix the bug.



    Thank you for a voice of reason.
    Thursday, January 1, 2009 6:09 PM
  • Yet another test, please check the following service :   WLAN AutoConfig, this has to do with wireless connections but reading some forums got me interested.  I believe the default is manual or disabled depending on your set up.  If this is how yours is set up, try setting it to automatic and in the recovery section of the service have it restart after first and second failure, then restart your computer.  Please post any changes in your wireless connection\globe.  Thank you.
    Thursday, January 1, 2009 7:42 PM
  • As I've posted before, my wireless Vista laptop has this problem and I'm using a Hughes.net satellite connection.  I checked the WLAN Autoconfig service and it was already set to "Automatic".  Both the first and second failure settings were already set to "restart".  I still have the same problem.
    Friday, January 2, 2009 1:30 AM
  •  I posted a link above about your isp, it seems to be a part of the verizon family. It's a little bit of reading.  Thanks for checking the settings, I knew it wouldn't make a difference but figured I'd ask anyhow, tried it here too.  Verizon has not gotten back to me on three escalated calls, go figure.  They don't have a clue either.  MS don't care, both blame each other and we are all stuck with this friggin problem.  Well happy new year anyhow.
    Friday, January 2, 2009 1:51 AM
  • I saw that link and it is interesting.  Personally, I'm about to give up and just live with the problem.  The only way to solve it now is to use Windows XP.  Thanks for all your great inputs.  I'll check back every few months to see if it has been resolved. 
    Friday, January 2, 2009 4:02 PM
  • guatay said:

    I saw that link and it is interesting.  Personally, I'm about to give up and just live with the problem.  The only way to solve it now is to use Windows XP.  Thanks for all your great inputs.  I'll check back every few months to see if it has been resolved. 



    Yeah, I hear ya.  I'm about sick of messing with this thing too.  There's a forum in Verizon that's getting nowhere as well.  I honestly can't think of anything that hasn't been tried.  So much so, I've lost count.  So I will tinker around alittle when time permits and hope someone addresses this problem in our lifetime from either MS or Verizon.  Take care.
    Sunday, January 4, 2009 2:11 AM
  •  
    skipperl said:

    OK, Verizon partners with a variety of ISP's in Europe. One being BOINGO, for example.  I have no idea which ISP you have but if your unlucky enough to be on the Verizon tie to the internet, you may be having the same issue as the rest of us.  It has been documentvn.  Please do reply with your ISP and I will research it further to verify any tie, please include how you connect, type of router, private or hotspot, etc.  Thanks for the input.

    Hi skipperl, thanks for your answer.
    As I said, I live in Spain, my actual IP (dynamic) is 87.217.250.12, my ISP provider is call Jazztel (87.217.1.65 DNS primary server), I connect through a Comtrend +54 ADSL Router, both Ethernet and Wifi interfaces.
    Tell me if you need some more info. Hope that could help.
    Regards.

    Wednesday, January 7, 2009 6:13 PM
  • I have found no direct ties to your ISP with verizon so I started fishing around for more input from around the world on some servers I deal with.  Seems that as of late more and more people are coming down with missing globe disease, all over the globe.  Most do not worry about it because they still are able to access the internet.  I do not know all of their ISP's or if they have any relation to verizon.  One thing I do know is this problem is bigger than I first thought in terms of failures.

    We once again went over all the things we have done to fix this thing and came up with trying to eliminate system devices and their drivers.  I don't know where this approach will lead but I am currently testing turning off my sound on my laptop.  My globe hasn't gone off in a day.  I have had the globe stay around for several days without touching anything so this does not surprise me,,,,,,yet.  I have already tried turning off wireless nics and wired nics with no success. One at a time of course.  

    So, is it verizon, is it MS, is it both? or will we never know since windows 7 is just around the corner?  I hate that little glode.
    Saturday, January 10, 2009 1:06 AM
  • I can't believe I did not catch this.  Since the globe wasn't going away, yet,,,, with the sound off, I decided to look at the audio driver.  Well, to my embarrassment, my driver never got upgraded to vista's compatibility during my UPGRADE to vista 32 from XP.  Windows update does not catch it either.  Long story short, there was a fix for this driver to get to vista compatibility.  DUH on me.   Now, will this fix my problem, well I will let you all know.  It would make some sense in my own bizarre thinking.  When you surf the net, sounds are used in different pages\sites, perhaps a bad sound driver could mess up the works.   Out of all the drivers I checked on my machine, this was one I didn't because the sound seemed to work fine.  I will tell you how this works out. FYI my driver is by Conexant
    Saturday, January 10, 2009 1:57 AM
  • skipperl said:

    I can't believe I did not catch this.  Since the globe wasn't going away, yet,,,, with the sound off, I decided to look at the audio driver.  Well, to my embarrassment, my driver never got upgraded to vista's compatibility during my UPGRADE to vista 32 from XP.  Windows update does not catch it either.  Long story short, there was a fix for this driver to get to vista compatibility.  DUH on me.   Now, will this fix my problem, well I will let you all know.  It would make some sense in my own bizarre thinking.  When you surf the net, sounds are used in different pages\sites, perhaps a bad sound driver could mess up the works.   Out of all the drivers I checked on my machine, this was one I didn't because the sound seemed to work fine.  I will tell you how this works out. FYI my driver is by Conexant

    Hi skipperl.
    Let us know about your sound issue.
    I still think, this is a Vista problem, not just a Verizon's incompatibility issue.
    I agree with you, this is a bigger problem that we all thought at the beginning.
    I tried disabling-uninstalling my audio device and still have the problem (Realtek audio driver). I also tried uninstalling all my hardware dongles and still persists. Don't know, I think the only way to resolve the problem would be installing Windows 7 ;)
    Regards.

    Saturday, January 10, 2009 10:08 AM
  • doctaton said:

    skipperl said:

    I can't believe I did not catch this.  Since the globe wasn't going away, yet,,,, with the sound off, I decided to look at the audio driver.  Well, to my embarrassment, my driver never got upgraded to vista's compatibility during my UPGRADE to vista 32 from XP.  Windows update does not catch it either.  Long story short, there was a fix for this driver to get to vista compatibility.  DUH on me.   Now, will this fix my problem, well I will let you all know.  It would make some sense in my own bizarre thinking.  When you surf the net, sounds are used in different pages\sites, perhaps a bad sound driver could mess up the works.   Out of all the drivers I checked on my machine, this was one I didn't because the sound seemed to work fine.  I will tell you how this works out. FYI my driver is by Conexant

    Hi skipperl.
    Let us know about your sound issue.
    I still think, this is a Vista problem, not just a Verizon's incompatibility issue.
    I agree with you, this is a bigger problem that we all thought at the beginning.
    I tried disabling-uninstalling my audio device and still have the problem (Realtek audio driver). I also tried uninstalling all my hardware dongles and still persists. Don't know, I think the only way to resolve the problem would be installing Windows 7 ;)
    Regards.



    Well day two and still working.  Listen, I'm going to keep an eye on this with my new patched driver for a few days and report back.  What I am doing now is to continue verifying that each and every driver in my device manager is vista compliant.  The vista upgrade system inspection s\w was suppose to do that but as usual it at least missed my sound card s\w.   Who knows what else has been missed.  I would hate to think that upgrading is the only solution.  However, there is a windows 7 beta free download available that I believe expires in mid august if you want it; http://technet.microsoft.com/en-us/evalcenter/dd353205.aspx.  The problem here is, how much will be incompatible with that version?  I am getting reports that people can not go back to win xp with newer equipment because there are no xp drivers available for their h\w.  This is a total mess.   FYI, I am running with the sound enabled and new patched driver.  I may just give a try to one of the driver inspector programs out there to inspect my system.  Be warned that they too are not completely correct in their analyst.  Funny, I keep looking at my globe as I write and expect it to go away, it usually does while on this forum, still there.  BY the way, is your vista an upgrade from XP or a orignal install from the manufacturer, just curious. Cheers
    Saturday, January 10, 2009 3:04 PM
  • For what it is worth, my history with this issue:

    New Dell XPS 420 desktop with OE Vista purchased Feb '08, connected to Verizon FIOS with ethernet cable to FIOS-provided ActionTec MI424WR router.  No second network interface card.  No problems with the globe until approx. Aug. 20, '08 when it started its disappearing act.  I have tried all of the suggestions here with no long-term change.  A few variations of my experience with what is reported here:  My globe disappears at random times, rarely lasts more than 24 hours.  To my knowledge, it has NEVER has reappeared on its own.  Will not reappear even after disabling/enabling network hardware.  Usually reappears after shutdown/startup but sometimes not even then.  I'll be interested to see if any of the drivers being tested will turn out to have any effect.  I checked late last year attempting to identify any events or updates that happened near the Aug 20 date when I noticed the problem but reversing the ones I found did not have any impact either.

    Thanks to skipperl and all the others on this forum who are working on this ---   
    Saturday, January 10, 2009 5:56 PM
  • I wrote about the sound being a possible solution in an earlier post! I stand by when using internet radio the globe doesn't go away!, but the minute you turn it off the globe goes away. It's possible a line of two of code fix but MS doesn't see urgency since there hasn't been massive complaint. I think this forum thread is a good start but we all need to demand MS for a fix the problem soon...as we pay alot of money for their software. If I'm going to deal with fixing this type of problem on my own it would probably be for some open source project not propriotary software from MS. Thanks everyone for keeping up this thread going...my $0.02.
    Saturday, January 10, 2009 8:08 PM
  • Well gays, got some bad news for you.
    I installed the Windows 7 beta 7000 and sorry to say...the network globe issue shown in vista, is unfortunetelly inherited in this version. Keeps doing the same thing although with a new icon, alterning Local and Local and Internet connection.
    Sorry, but I give up.
    Regards.
    Sunday, January 18, 2009 12:18 PM
  • Well that's bad news and the sound and other drivers did nothing.  I didn't think it would last.  I'm done, there is nothing else to try I am sorry to say.  Windows 7 was probably our last hope unless some update from MS comes up which doesn't seem likely since the biggest update is Win7. 
    Wednesday, January 21, 2009 7:17 PM
  • Hey, here's a good one for you.  Since the stupid little globe seems to stay around longer for whatever reason when I mute my sound, I decided to go into sound properties and turn off windows sounds.  I left application sounds on, for now.  May sound like a ridiculous idea but what the hell.  So far so good on my system.  I have no idea why the globe sticks around longer with sound muted but longer is better than loosing the globe every five minutes.  Once again, I'll report back one way or another.  Yes I know this sounds stupid.  Not that I have high hopes but, what would be the odds of a corrupted\incompatible  sound file\wav being incorporated in every ones system?
    Wednesday, January 21, 2009 7:57 PM
  • Sorry, I forgot to add that my windows sounds were originally selected as modified, not default.  Windows sounds are selected as off in my pull down currently.    And as I thought about this, I thought that an incompatible file would only come up randomly, just like this globe going away, random.    Like I said, this is a little bit of a stretch.  Good luck all!
    Wednesday, January 21, 2009 9:00 PM
  • AND 8 Hours later,,,,,drum roLLLLLLLLLLL, the globe is gone!!!!!!!!!!!!   Try number 1,111,166,656 and counting.  THIS ABSOLUTELY SUCKS!  I'm really done now, someone elses turn, good luck.
    Thursday, January 22, 2009 2:57 AM
  • Couldn't agree more, skipperl!

    I'm also through with it.

    Nice to meet you gays!

    Sunday, January 25, 2009 10:59 AM
  • Ok, I thought I was done, except for one thing and bare with me here.  I have not lost my globe since 1/22.  Here's the latest change I made.  Due to a Vista Host services failure every couple days which is documented in a variety of forums, I tracked mine down to a service HPSLPSVC (HP Network Devices Support).  This one checks network connectivity.  I REinstalled HP's latest package which also addresses Host issues and left all defaults on.  I then went to the service and changed the 3 options (recovery tab) that treats failures on this service to "restart the service".   Ok, before some of you guys start in on how you don't have HP or similar, you will have Host services so check your event log for any error that may point to a host failure.  I honestly do not know how long this will last but this is a new record for me.  If you have the HP package for any type of printer you probably have this service.  Oh I allowed an update via the HP monitoring s\w as well.  Just thought I'd share, good luck.
    Wednesday, January 28, 2009 4:23 PM
  •  Hi!

    i'm on adsl and i have the same problem with network globe on all my systems.

    my config. on this 3 systems:

    1. Vista x86 Business OEM - Dell Latitude XT

    2. Vista x86 Enterprise (clean install) - CustomPC

    3. Vista x86 Buisness (clean install) - Acer Aspire 5670

    ISP: T-Com (EU,Croatia)

    router: Simens Gigaset SE555 (very old);

    regards.

    Thursday, January 29, 2009 6:57 AM
  • Still got the globe, 7 days and counting.  I have not modified my use of my PC, meaning that I am doing everything I would normally do to lose the globe.  BTW, I have abandon the sound driver\mute test as well.  Didn't work anyhow.  I still have no idea why the service I changed might fix this thing but I am still searching.   I am also not sure if it was the patch from HP.  I am not going to mess with these settings at this point.  I'd like to see the globe stay up for a couple weeks to make sure it actually works and not just playing with me. 
    Thursday, January 29, 2009 9:52 PM
  • Every vista machine I have here at the house suffers from the missing globe after getting Verizon FIOS installed on Tuesday. When I take this machine anywhere else or dial up the globe appears with no issues. I have a supposedly newer model Westell A90-9100EM15-10 that gets it's internet access through the coax cable. However, when I used FIOS before with a Dlink router I never had this issue. Help?
    Friday, January 30, 2009 2:31 PM
  • It died, globe gone.  Lasted quite a while this time.  Now back to the normal, here today gone in the next 15mins or tomorrow.  Makes no sense at all.  Now as far as the fios thing.  I think after speaking with a billion or so users, all over the world, this does happen with other isps.  It may not happen as frequently but it seems to happen to all, sooner or later.  Regardless, it really doesn't matter because there is no solution.  Why oh why did I upgrade to Vista.  UN-friggin believable.
    • Proposed as answer by fiostvman Thursday, February 5, 2009 6:17 PM
    Wednesday, February 4, 2009 5:33 AM
  • Hey Skipperl,

    I was having the exact problems like everyone else here and the friendly folks over at the Verizon forum were able to help me and now my Vista globe is on all the time with no loss on internet connectivity.


    Here is the solution that worked for me.

    Under network sharing, choose customize and then I switched my sharing option from "public" to "private" and restarted my computer.

    My globe and my internet connectivity has been on since then and that was three days ago.

    Give it a try and see what happens.
    Thursday, February 5, 2009 6:21 PM
  • Thanks for the reply.  Unfortunately I have always used private at home and it still goes away.  Public goes away as well.  When you changed to private it reset your connection and it should make the globe stay for a while, meanwhile I have attempted the following:

    Configuring or changing the following did not help:

    Strip down to single nic
    Vista stripped down to basic
    Vista in safe mode
    Using actiontek
    Using separate access point
    Using different router
    Getting a new router
    Using Wired nic
    Using Wireless connection
    Turned on and off "most" services as a test with no success in repeating problem
    Using Firefox
    Hacking auditing
    optimizing network in registry
    Changing every router setting that can be changed
    Removing system devices one by one
    Changing to desktop PC and laptop, different vendors.
    Tried all different types of DNS on the router and on the computer
    Release and renew ALL IPs (this fixes it until the next reboot)
    Clearing and reregistering the DNS cache
    Revoking and assigning new internal IPs to the computer
    Deleting and reinstalling the network card via Device Manager
    Rebuilding the Winsock 2 and TCP/IP Stack
    Disabling IPV6 totally on all network adapters OS wide
    Trying different network cables
    updated all firmwares and drivers
    RE-Repaired the Vista OS
    Ran a new antenna
    Changed security in router then added mac filtering
    Turned off security, firewalls etc.
    of course, ran malware and virus programs, cleaned out temp files and registry
    Restored previous restore points
    a host of other things with no success

    OH, I have tried a couple dozen more things with no lasting success.  7 days is my record for up time. 



    Friday, February 6, 2009 3:26 AM
  • Hi.
    i don't know if I've alredy told you but Windows 7 has the exact same problem.
    Although there's no globe at the task bar, but connectivity bars, when you hover on the network task bar icon, you randomly get the "local and Internet access" or "local access only" with appearently no reason, just like Vista.
    Seems to be an inherited non resolved issue.
    Sorry guys.
    Sunday, February 8, 2009 7:55 PM
  • Skipperl might be onto something after all --

    After reading his post of 1/28 regarding the HPSLPSVC, on Jan. 30, I reviewed my own list of services.  I have a Dell XPS-420 and no local printers installed so as I expected I did not have the HP Host service.  I did see a (presumably) Windows service named "Function Discovery Provider Host" and figured what the heck.  I changed the three recovery options to "restart the service" and then rebooted the PC.  Globe has not disappeared since then, so that's 14 days to date and counting.  I have not made any other changes or installed anything in that time except I restored my Windows Sidebar which I had removed many months ago (don't remember if the sidebar removal happened near when the globe started disappearing but I doubt it).

    Thanks skipperl for the help; I hope some of y'all can verify if this works for anyone else.
    Friday, February 13, 2009 9:40 PM
  • I really don't think that this is a Trend Micro problem because I get an installed Atheros AR5007 and I have it properly installed and yet I still can't access the internet, router Radio Signal or even connect to my local network.  I don't use Trend either and actually I get the notice that my internet isn't working or my local network when using a external USB wireless adapter.  Even though nothing seems to be connected to local or internet I can still use the internet and my local network using this USB device.   Looks like it is back to the beginning.   I have no idea to why either, and I have done about everything that I can think of.  BTW all these attempts are previously trouble-shot as not a working fix.

    EZ_CUSTOMS
    Sunday, February 15, 2009 5:09 AM
  • I get similar problems and I don't use Verison for my internet and have a plain jane DSL2+ internet!!
    EZ_CUSTOMS
    Sunday, February 15, 2009 5:11 AM
  • I have a Linksys wrt54G Version 3 Router and use Fairpoint as a internet provider.  Technically we are on teh same network as Verison, however I am in an area where Verison never was as of now or beofre the total buy out, and Fairpoint bought out YCom which is what this internet network was prior to Fairpoint.  With my observation of similar but slightly different effects, this problem isn't likely to be the ISP.  It may have more to do with the drivers in the NICs that are being used.
    EZ_CUSTOMS
    Sunday, February 15, 2009 5:15 AM
  • Here is the settings I used, which I only use static IP's throughout my home network which is a simple network I will start with the Hardware then for each hardware the IP's used with them.  IP's are going to exclude client ID's


    On a HP dv7z-1000 CTO notebook using a Atheros AR5007EG WLAN
        Client IP Static  192.168.1.***
         Default SubMask
         Gateway 192.168.1.254
         DNS  Pri/Sec      208.67.220.220/208.67.222.222


    Linksys WRT54G Version 3.x
            192.168.1.*** WAN IP
            Sub Mask Default  (continuos with rest of network)
            gateway 192.168.1.245


    Comtrend CT-5621T Total Default DHCP settings. and I never touch this hardware because for one it totally sucks.




    Even with these settings, the problem is still black out on the network map in the Network and Sharing.  No assumed network connectivity is established but I can still access everything.  It never comes in and out, it is just always out.  This happens when there is nothing installed but the OS.  I don't even have to install any driver packs and all the hardware is installed correctly.  I get no memory errors or hardware failures.  My network packets are all smooth as can be, and works great aside from one of the best identification areas to troubleshoot connectivity between networks (The Network Map)  I haven't checked out the services but I think I can safely assume that the services are all MS becuase I have performed this install from a completely repartitioned HD.  I did this by creating a multipule partition and format, then deleting the partitions and creating just one and again formated this partition while performing the setup. 



    even after all this I still get the similar problem just with no lights saying that I am even connected to a network period, while still communicating to the connected network to all available clients.  When there is a Security suite installed like on all my PC's, I use Kaspersky security softwares, currently KasperSky Internet Security Suite 2009.  This is a full install of a retail copy, no demo trial softwares are ever used on my PC's ever, and KasperSky is a certified License and doesn't trigger any alerts on install what-so-ever!!!!

    EZ_CUSTOMS
    Sunday, February 15, 2009 5:38 AM
  • Skippearl,

    That option I used(switching networking sharing from public  to private) only lasted for 5 days.The globe eventually went away and I lost wireless connectivity.


    This week, I bought the Trendnet Wireless Booster(Wireless N) and it seems great so far. Globe comes and goes but I do not lose my wireless connection. THe Actiontech I think is wireless  G. The Trendnet is wireless N and is much faster and always stable. Pages pop us blazing fast and I get the full 20/5 anywhere in my 3 story home.

    There is a discussion about this router over at broadband reports at the Verizon page.


    http://news.cnet.com/8301-13845_3-10150726-58.html?part=rss&tag=feed&subj=Crave

    Wednesday, February 18, 2009 2:25 AM
  • Yup, I figured it would go away before long.  I had a conversation with another user that stated that he had a system with a "n" router and nic and kept his globe.  Of course others do not agree.  The throughput is definitely better and from what you are saying, the signal strength is very good as well.  Good luck with that configuration. 

    On another note and for whatever reason, after the last MS update this past week and still keeping my "hosts" service on restart, I have been, once again, running for a week with a globe. I looked at the update descriptions but none addressed this problem but we can always hope.
    Wednesday, February 18, 2009 3:50 PM
  • I really don't care about the globe going in and out. As long as my wireless internet access is always active, I am happy with that.  The wireless N signal on the Trendnet is definitely alot stronger than on the Actiontech.

    I am keeping my fingers crossed that this is the end of my wireless issues that have been a pain since I got FIOS last year.

    It is day 2 with the Trendnet and everything continue to work great so far.
    Wednesday, February 18, 2009 6:08 PM
  • skipperl said:

    Yup, I figured it would go away before long.  I had a conversation with another user that stated that he had a system with a "n" router and nic and kept his globe.  Of course others do not agree.  The throughput is definitely better and from what you are saying, the signal strength is very good as well.  Good luck with that configuration. 

    On another note and for whatever reason, after the last MS update this past week and still keeping my "hosts" service on restart, I have been, once again, running for a week with a globe. I looked at the update descriptions but none addressed this problem but we can always hope.



    Well, two weeks and still running with a globe.  Don't know why and don't care.
    Tuesday, February 24, 2009 2:27 AM
  • Somthing did change.  It was either a Microsoft update or Verizon changed something.  I personally beleive it was something that Verizon changes because the globe problen disapears for different people at diferent times with the only difference being the Verizon area they are located in.  In my case the globe came back about 3 weeks ago and has not disapeared since.  I have not made any changes at all to my system for the last couple of Months and changes made before that had no effect on the globe missing problem.

    Wednesday, February 25, 2009 4:18 PM
  • TelcomanRet said:

    Somthing did change.  It was either a Microsoft update or Verizon changed something.  I personally beleive it was something that Verizon changes because the globe problen disapears for different people at diferent times with the only difference being the Verizon area they are located in.  In my case the globe came back about 3 weeks ago and has not disapeared since.  I have not made any changes at all to my system for the last couple of Months and changes made before that had no effect on the globe missing problem.



    Yup, I have no idea what happened either.  I am solid as a rock now and I use this PC for research at least 8-10 hours a day.  I would be curious what made this problem go away but it seems like its gone.  ALLLLLLL that work for nothing and not even the satisfaction of knowing if it was FIOS or MS or both.  I would be interested in knowing if everyone else is fixed now.  Please post results.  Thanks all, this was a long road.
    Thursday, February 26, 2009 1:50 AM
  • Globe has been steady for several weeks for me here --  converted my router to a bridge to put a VPN/Firewall in place and haven't had issues since (could be coincidence as others are not seeing the problem anymore either).
    Friday, March 13, 2009 5:08 AM
  • I am FIOS subscriber in Richmond, Va.  Mine's been solid since 1/30 - thought it might be due to changing recovery settings for MS Function Discovery Provider Host.  Maybe just coincidental since others report fix without this change.  I agree with skipperl, we'll probably never know.
    Friday, March 13, 2009 8:33 PM
  • I am also a Verizon customer who had this issue. Several weeks ago everyone started stating the globe no longer disappeared. Mine hasn't disappeared since. All is good and I use the default wireless router Verizon gives you.
    Friday, March 13, 2009 9:17 PM
  • Hi there. I believe you guys on Verizon have the globe on now, but I wonder if anyone on other networks is also this lucky. I am in Hong Kong using Netvigator, Vista Home Premium and no routers, only direct connection to the ADSL modem. The globe has been missing for a few months and I can never bring it back. I have tried a few solutions here but none is ok. Anyone on other networks has a fix for this? Thanks in advance.
    Wednesday, March 25, 2009 2:28 PM
  • WOW !!! WHAT A LONG THREAD !!!

    (Text copied directly from my own post in http://forums.techarena.in/windows-vista-network/1023553.htm)

    [MICROSOFT'S RESPONSE TO THIS ISSUE IS "IGNORE IT". READ THIS: http://support.microsoft.com/kb/945925 ] HAHAHAHA !!!

    Hello,

    I use Vista 64 bit and have had no problems since i installed it on my newly built PC. This afternoon one of my games crashed and I had to hard boot my machine. It came up again within a few seconds. Everything was working. I logged in to Yahoo! to check my mails and started playing some music. I wanted to increase the system volume, so I went down to the notification area and that's when I noticed I had a red cross on the network icon.

    It took me a while to figure out what was causing the poor fella to report I had no connection while I was actually connected locally to my router as well as to the internet.

    This was what seemed to have happened:

    Many system and/or local services failed to shutdown gracefully when I hard booted my machine and the Network List Service was one of them. This is the service responsible for showing us available networks and their status.

    The Network List Service is by default set to automatic and should be started at all times. It uses the module 'nlasvc.dll' located in C:\Windows\System32\.

    To resolve this problem, I simply restarted the Network List Service:

    1. Press the Windows Logo key + R to get the Run box.
    2. Type 'services.msc' (without the quotes) and press Enter.
    3. Locate Network List Service.
    4. Right click it and select 'Restart'.

    In some cases, considering the service's dependencies and properties, the above solution may not help. So we can also try the following:

    (Please be warned!! Modifying system files incorrectly can do more harm than good! So please proceed with caution!)

    1. Browse to C:\Windows\System32
    2. Locate 'nlasvc.dll'
    3. Right-click and select its Properties
    4. Go to the Security Tab and click on the Advanced button
    5. Go to the Owner Tab
    6. Under 'Change owner to' select your username and hit Apply and then OK. (For home-users like us, we normally have our accounts configured with Admnistrator rights, so we can set the owner as 'Administrators' as well.)
    7. Back on the Security Tab, select your user account and click on Edit.
    8. Under Permission for 'your username', put a check on the box beside 'Full control' and hit OK and then another OK to clear the properties box.
    9. Right-click 'nlasvc.dll' again, choose rename and change its name to something like 'nlasvc.dll.old' or maybe 'nlasvc.dll.unwanted', anything you like. Make sure you note down the new name.
    10. Restart your computer.
    11. Browse to C:\Windows\System32 and locate the renamed file and rename it back to 'nlasvc.dll'
    12. Restart the Network List Service by following the fours steps I wrote earlier.

    PS: This post is open for discussion. If anyone has anything to add or share, please feel free. That's how I learn.

    - Ching

    =============================================
    ... BUT I LOVE VISTA. I REALLY DO. SHE'S BEAUTIFUL.
    • Proposed as answer by Victor_Broom Saturday, March 28, 2009 11:15 AM
    Friday, March 27, 2009 7:09 AM
  • Ching,

    Again, thank you!


    Dobbo
    Saturday, March 28, 2009 11:26 AM
  • Bobbo, The pleasure is mine. :) A lot of people seem to be facing this annoying problem. I ran a Google search and found several forums discussing about this. I haven't had time to post anywhere apart from Technet and Techarena. I've been too busy gaming :) (I just finished Call of Duty - Modern Warfare for the 4th time.) Thanks for replying. Take care! - Ching ============================================= ... BUT I LOVE VISTA. I REALLY DO. SHE'S BEAUTIFUL.
    Saturday, March 28, 2009 2:16 PM
  • WOW !!! WHAT A LONG THREAD !!!

    (Text copied directly from my own post in http://forums.techarena.in/windows-vista-network/1023553.htm)

    [MICROSOFT'S RESPONSE TO THIS ISSUE IS "IGNORE IT". READ THIS: http://support.microsoft.com/kb/945925 ] HAHAHAHA !!!

    Hello,

    I use Vista 64 bit and have had no problems since i installed it on my newly built PC. This afternoon one of my games crashed and I had to hard boot my machine. It came up again within a few seconds. Everything was working. I logged in to Yahoo! to check my mails and started playing some music. I wanted to increase the system volume, so I went down to the notification area and that's when I noticed I had a red cross on the network icon.

    It took me a while to figure out what was causing the poor fella to report I had no connection while I was actually connected locally to my router as well as to the internet.

    This was what seemed to have happened:

    Many system and/or local services failed to shutdown gracefully when I hard booted my machine and the Network List Service was one of them. This is the service responsible for showing us available networks and their status.

    The Network List Service is by default set to automatic and should be started at all times. It uses the module 'nlasvc.dll' located in C:\Windows\System32\.

    To resolve this problem, I simply restarted the Network List Service:

    1. Press the Windows Logo key + R to get the Run box.
    2. Type 'services.msc' (without the quotes) and press Enter.
    3. Locate Network List Service.
    4. Right click it and select 'Restart'.

    In some cases, considering the service's dependencies and properties, the above solution may not help. So we can also try the following:

    (Please be warned!! Modifying system files incorrectly can do more harm than good! So please proceed with caution!)

    1. Browse to C:\Windows\System32
    2. Locate 'nlasvc.dll'
    3. Right-click and select its Properties
    4. Go to the Security Tab and click on the Advanced button
    5. Go to the Owner Tab
    6. Under 'Change owner to' select your username and hit Apply and then OK. (For home-users like us, we normally have our accounts configured with Admnistrator rights, so we can set the owner as 'Administrators' as well.)
    7. Back on the Security Tab, select your user account and click on Edit.
    8. Under Permission for 'your username', put a check on the box beside 'Full control' and hit OK and then another OK to clear the properties box.
    9. Right-click 'nlasvc.dll' again, choose rename and change its name to something like 'nlasvc.dll.old' or maybe 'nlasvc.dll.unwanted', anything you like. Make sure you note down the new name.
    10. Restart your computer.
    11. Browse to C:\Windows\System32 and locate the renamed file and rename it back to 'nlasvc.dll'
    12. Restart the Network List Service by following the fours steps I wrote earlier.

    PS: This post is open for discussion. If anyone has anything to add or share, please feel free. That's how I learn.

    - Ching

    =============================================
    ... BUT I LOVE VISTA. I REALLY DO. SHE'S BEAUTIFUL.

    I have a question, since I personally tried everything under the sun to fix this problem. I have not tried your fix mainly because the problem, after hundreds of attempted fixes and countless hours, just plain went away. I am curious what happened. I haven't seen an update that addresses this problem or file in question. I have however played with that file earlier on and it did not help at that time. Permissions have not changed on my computer and if Verizon had a change it certainly would not have changed anything in my OS. Attempts to fix this problem in the past corrected the problem, or so it looked, from hours to weeks and then came back like a disease. So, all that said and since I like details, can you tell me how you came to your conclusion and how might you explain the fact that this problem is gone now on many users computers without applying your fix? Please note, I am not trying to disregard your fix, I would like to tie it back to a MS update, if possible because I have spent way too much time on this problem to just let it go. Thanks in advance.
    Friday, April 10, 2009 1:14 PM
  • I've had the same problem with the Westel Router supplied by Verizon.  Most times my connectivity is confined to "Local Access".  I correct the problem by reinserting my WEP key.  I noticed that the 10 digit key defaults to only 8 digits.  Upon bootup, the default 8 digits allow me local only access.  By reentering the 10 digit key I get Internet access.  Upon shutdown though, it defaults to the 8 digit key and so the process continues.

    Verizon support has told me that they've seen this problem before but frankly Vista is beyond the competence level of Verizon Tech support.
    Thursday, May 14, 2009 4:15 PM
  • i finally found the solution for the missing globe at least it is still here till now.i reset my dsl router and reinstalled it.i found the vpI have changed so i set it back to 0 and the VCI is 35 .it worked for me hope it can help anyone.plz post this solution in other forums. Doaa
    Tuesday, June 30, 2009 8:34 PM
  • I have had this problem since the first of the year.  Do not use any kind of router, just a direct connection to the phone line (regular not broadband).  I have looked through several forums looking for an answer. I take it that no one, even Microsoft, has come up with a real fix to this?
    • Edited by Cyteen Friday, July 31, 2009 12:35 PM
    Friday, July 31, 2009 12:31 PM
  • Hi every body, I found a solution(Tested in windows7 x86 ultimate): 1-Type "services.msc" in "Run" and press "OK". 2-Choose "Network Location Awareness" and restart it. Now globe icon shows that you are connected!doesn't show? what is your idea?
    Sunday, February 14, 2010 6:01 PM
  • spot on mate...tried the latest solution...seemed to work alright...the question is will it be a perm soln..shall wait and watch....was really an irritating problem..thanks.
    Friday, February 19, 2010 5:16 PM