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Windows 7 running University of Kansas Telephone Reader with Dialogic Boards Goes Unresponsive RRS feed

  • Question

  • Metropolitan Washington Ear, a Radio Reading Service for the Blind, uses University of Kansas Telephone Reader on Windows 7 to service blind clients who want to read newspapers and grocery store ads.  Dialogic cards.  Occasionally Windows 7 goes unresponsive.  The only solution seems to be a reboot.  Inspection of the logs reveals nothing.  The computer was upgraded in the last  three years from Windows XP to Windows 7 and brand new, enterprise-class hardware.  Can you suggest steps to take when the system goes unresponsive affecting potentially dozens of users who are either listening to recordings or creating recordings?  This would be to identify the root cause of the problem.  Has Telephone Reader gone into a deadly embrace?  Or is Windows 7 just having a bad day?

    MARK D ROCKMAN

    Friday, October 5, 2018 5:46 AM

All replies

  • Hi,

    Based on my research, telephone Reader System consists of a computer (preferably hooked to a network), software created at The University of Kansas, speech synthesizers, and telephone interface card(s).

    If your system is this kind of special equipment, it's hard to troubleshoot only from Windows side. 

    On Windows side, let's narrow down the issue.

    Generic Freeze: Your PC becomes unresponsive for a period of time, and then becomes usable again without taking any action. You don't need to restart your PC for it to be usable again. This behavior seems to affect all apps.
    Single-app Freeze: Your PC exhibits the same behavior as a Generic Freeze, except that it only occurs when running a specific app, such as when playing a game or browsing websites.

    If it's Generic Freeze, it's usually indicative of some type of performance problem due to dad hardware or problem with the way Windows is configured, including low memory or disk space. please try the following steps:

    1. Check the PC manufacturer site to be sure you have the latest firmware for your PC, and that you are running the latest available drivers for all the hardware on your system. Install all recommended Windows Updates. This ensures that you are running the most improved version of Windows. 

    2. Tips to improve PC performance in Windows 7.

    If it's single-app freeze, the cause is probably not with the underlying operating system, but rather there is likely a conflict with the app that is freezing. Try the following steps:

    1. Try steps for resolving generic freeze.

    2. Clean Boot for desktop app.

    For more information, read this article:

    Troubleshoot Windows 8.1, Windows 8 or Windows 7 hangs or freezes

    https://support.microsoft.com/en-za/help/2681286/troubleshoot-windows-8-1-windows-8-or-windows-7-hangs-or-freezes


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    Monday, October 8, 2018 6:26 AM