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Service number call logs? RRS feed

  • Question

  • How can one see a log of all calls received by a service number? More specifically, I have a service number assigned to a Call Attendant, and I want to see a log of all calls received by it. 

    Thanks,
    Bob

    Thursday, July 19, 2018 4:52 PM

All replies

  • Hi Bob,

    The best way is to deploy Monitoring reports on SFB.

    http://www.rtcpedia.com/Blogs/Action?blogId=10036&blogURL=StepByStepMonitoringInstall

    Regards.

    Thursday, July 19, 2018 9:48 PM
  • Hi ,

    Do you use skype for business online ?Please open PSTN usage report,Check the UCAP tab

    Unified Communication Applications (UCAP)

    • ucap_in (an inbound PSTN call to the UC application such as auto attendant or call queue)
    • ucap_out (an outbound PSTN call from the UC application such as auto attendant or call queue)

    If you want to know more about the details about the PSTN usage report ,you could refer to this link.

    https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-online-reporting/pstn-usage-report


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    Friday, July 20, 2018 7:31 AM
  • Hi,

     

    Are there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has similar issue.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, July 23, 2018 7:12 AM
  • Hi ,

     

    Do you have some updates? If the reply help to you ,please mark the reply as answer.


    Best Regards,
    Leon Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Sunday, August 5, 2018 9:24 AM