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Problems deploying Adobe Acrobat 9 RRS feed

  • Question

  • Hi

    I need some advice on  Adobe Acrobat 9 deployment.

    The total size of Adobe msi, cab file and patches over 1 Gb so I decided to run install  from a network share instead to pushing huge cab file to every client.

    I made Adobe Acrobat 9.3.1 installation point  and  created SCE package (cmd.exe, msiexec and install.bat ) with "/c install.bat "installation parameter.

    Please see the  install.bat command ----- msiexec /i "\\UNCPATH\AcroPro.msi" TRANSFORMS="\\UNCPATH\AcroPro.mst" /qn /l*v c:\Acrobat9.log

    If run install.bat manually on the client Adobe installation is sucessfull.

    I am having issue trying to deploy this package via SCE. Please see WindowsUpdate.log error below

    Thank you

    2010-06-15 06:45:10:041 1136 c30 Agent   * Updates to install = 1
    2010-06-15 06:45:10:057 1136 c30 Agent   *   Title = Adobe Acrobat 9.3.1
    2010-06-15 06:45:10:057 1136 c30 Agent   *   UpdateId = {F3D5E438-0E0B-4B19-9212-B691B2075437}.1
    2010-06-15 06:45:10:057 1136 714 AU AU received handle event
    2010-06-15 06:45:12:666 1136 c30 DnldMgr Preparing update for install, updateId = {F3D5E438-0E0B-4B19-9212-B691B2075437}.1.
    2010-06-15 06:45:12:713 2196 75c Misc ===========  Logging initialized (build: 7.4.7600.226, tz: -0400)  ===========
    2010-06-15 06:45:12:713 2196 75c Misc   = Process: C:\WINDOWS\system32\wuauclt.exe
    2010-06-15 06:45:12:713 2196 75c Misc   = Module: C:\WINDOWS\system32\wuaueng.dll
    2010-06-15 06:45:12:713 2196 75c Handler :::::::::::::
    2010-06-15 06:45:12:713 2196 75c Handler :: START ::  Handler: Command Line Install
    2010-06-15 06:45:12:713 2196 75c Handler :::::::::
    2010-06-15 06:45:12:713 2196 75c Handler   : Updates to install = 1
    2010-06-15 06:45:13:182 2196 75c Handler   : WARNING: Command line install completed. Return code = 0x00000654, Result = Failed, Reboot required = false
    2010-06-15 06:45:13:182 2196 75c Handler   : WARNING: Exit code = 0x8024200B
    2010-06-15 06:45:13:182 1136 e80 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {F3D5E438-0E0B-4B19-9212-B691B2075437}]
    2010-06-15 06:45:13:182 2196 75c Handler :::::::::
    2010-06-15 06:45:13:182 1136 e80 AU   # WARNING: Install failed, error = 0x80070643

     

     

    Tuesday, June 15, 2010 4:31 PM

Answers

  • Hi,

     

    Thank you for your update.

     

    Generally, the error “1620” means the installation package is invalid. For more information, please also refer to:

     

    List of error codes and error messages for Windows Installer processes

    http://support.microsoft.com/kb/229683

     

    Therefore, please double check the installation package. Since this software is a product of Adobe, it is also recommended that you contact Adobe Support for help since they are familiar with their products:

     

    Adobe Support

    http://www.adobe.com/support/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Nicholas Li Tuesday, July 6, 2010 7:32 AM
    Friday, June 25, 2010 3:54 AM
  • I figured out why script failed. The issue was with the share permissions. I set everyone to Modify and the package worked. Thanks for assistance.

    • Marked as answer by Nicholas Li Thursday, July 8, 2010 1:50 AM
    Wednesday, July 7, 2010 2:11 PM

All replies

  •  

    Hi,

     

    Firstly, please check if all the clients encounter this error; and if just this software package failed to be deployed.

     

    At this time, please refer to:

     

    Problems with Adobe Acrobat Reader

    http://social.technet.microsoft.com/Forums/en/systemcenterdevelopment/thread/946e1d15-f3dc-4373-9cba-0eb636708ec5

     

    Software Deployment in Essentials

    http://technet.microsoft.com/en-us/library/bb422945.aspx

     

    Hope this helps.

     

    Thanks.


    Nicholas Li - MSFT
    Wednesday, June 16, 2010 8:57 AM
  • Hi,

    If you are install from the network - make sure that the computers have access to the share you are using (since the installation is run as system).

     

     


    Björn Axell MVP - Advisec AB http://blog.advisec.com
    Thursday, June 17, 2010 2:02 PM
  • Thank you Björn. I gave the machines read access to the share and let you know if this works
    Thursday, June 17, 2010 2:50 PM
  • The computers were granted Read/Write access to the network share, but installation failed again. 

    Please see Adobe installation log below. I think there some issue with script execution from the network share.

    I will try to copy installer locally to the machines, update bat file and let you now if that works

    === Verbose logging started: 6/17/2010  15:07:18  Build type: SHIP UNICODE 3.01.4001.5512  Calling process: C:\WINDOWS\SoftwareDistribution\Download\Install\msiexec.exe ===
    MSI (c) (54:24) [15:07:18:354]: Resetting cached policy values
    MSI (c) (54:24) [15:07:18:354]: Machine policy value 'Debug' is 0
    MSI (c) (54:24) [15:07:18:354]: ******* RunEngine:
               ******* Product: \\UNCPATH\AcroPro.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (c) (54:24) [15:07:18:354]: Client-side and UI is none or basic: Running entire install on the server.
    MSI (c) (54:24) [15:07:18:354]: Grabbed execution mutex.
    MSI (c) (54:24) [15:07:18:432]: Cloaking enabled.
    MSI (c) (54:24) [15:07:18:432]: Attempting to enable all disabled priveleges before calling Install on Server
    MSI (c) (54:24) [15:07:18:432]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (7C:0C) [15:07:18:463]: Grabbed execution mutex.
    MSI (s) (7C:C4) [15:07:18:463]: Resetting cached policy values
    MSI (s) (7C:C4) [15:07:18:463]: Machine policy value 'Debug' is 0
    MSI (s) (7C:C4) [15:07:18:463]: ******* RunEngine:
               ******* Product: \\UNCPATH\AcroPro.msi
               ******* Action:
               ******* CommandLine: **********
    MSI (s) (7C:C4) [15:07:18:729]: Note: 1: 2203 2: \\UNCPATH\AcroPro.msi 3: -2147023579
    MSI (s) (7C:C4) [15:07:18:729]: MainEngineThread is returning 1620
    MSI (c) (54:24) [15:07:18:729]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (54:24) [15:07:18:729]: MainEngineThread is returning 1620
    === Verbose logging stopped: 6/17/2010  15:07:18 ===

     

    Thursday, June 17, 2010 8:12 PM
  • Hi,

     

    Thank you for your update.

     

    Generally, the error “1620” means the installation package is invalid. For more information, please also refer to:

     

    List of error codes and error messages for Windows Installer processes

    http://support.microsoft.com/kb/229683

     

    Therefore, please double check the installation package. Since this software is a product of Adobe, it is also recommended that you contact Adobe Support for help since they are familiar with their products:

     

    Adobe Support

    http://www.adobe.com/support/

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Nicholas Li Tuesday, July 6, 2010 7:32 AM
    Friday, June 25, 2010 3:54 AM
  • Thank you Nicholas.
    Monday, June 28, 2010 4:09 PM
  • I figured out why script failed. The issue was with the share permissions. I set everyone to Modify and the package worked. Thanks for assistance.

    • Marked as answer by Nicholas Li Thursday, July 8, 2010 1:50 AM
    Wednesday, July 7, 2010 2:11 PM