Hi Freshdude,
Welcome to post in our forum.
Did you mean you can’t find Lync conversation history in the conversation history folder in outlook client? Did the issue only appear on the specific client?
If the issue only appeared on the specific client, please try the following troubleshooting steps:
1.Clear Lync cache files and test again: %userprofile%\AppData\Local\Microsoft\Office\15.0\Lync\sip_UserName@Domain.com
2.Perform a clean boot on your computer:
https://support.microsoft.com/en-us/kb/929135
3.Try to repair office.
4.Make sure your Lync client with the latest update.
Moreover, please press Ctrl and right click Lync icon in the taskbar, open configuration information. On the open page check if EWS status and MAPI status are OK.
The following blog describes some troubleshooting steps about “Lync conversation history not saved in outlook”, please refer to
https://lyncdude.com/2014/05/27/complete-guide-for-troubleshooting-lync-outlook-clients-integration/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Regards,
Alice Wang
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