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Blue Screen Of death RRS feed

  • Question

  • Just receievd this yesterday 3 times and once today. I copied and paste the code below. I belive i know what the probelm is but want to make that is the problem. The VPN software I'm currently using.Any ideas ladies and gentlemen?

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 3b
      BCP1: 00000000C0000005
      BCP2: FFFFF800031C69BC
      BCP3: FFFFF88009CF3C90
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\072112-54631-01.dmp
      C:\Users\Master\AppData\Local\Temp\WER-87828-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Sunday, July 22, 2012 6:05 PM

Answers

  • The Stop 0x0000003B (SYSTEM_SERVICE_EXCEPTION) indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. The value of the BCP1 parameter (0xC0000005, STATUS_ACCESS_VIOLATION) indicates that a memory access violation occurred.
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    Upload the DMP file from your \Windows\Minidump folder to your Windows Live SKyDrive, make it publicly accessible and post the URL here so we can analyze it and suggest you how you can solve this problem.

    Bye.


    Luigi Bruno

    • Proposed as answer by Jeremy_Wu Tuesday, July 24, 2012 2:31 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:06 AM
    Sunday, July 22, 2012 8:50 PM
  • You're welcome.

    There is some information in the following link on reading minidump files:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/sometimes-bsod-in-windows-7-when-i-plug-flash/9bb6d376-b9e5-4f50-a49d-624995e36729

    What you are saying does seem to indicate a problem with the VPN agent.

    What is ocurring when the crashes occur?

    Is there heavy network activity such as downloading or uploading?

    Also, did you have a different VPN software previously installed?



    • Edited by auggyMVP Thursday, July 26, 2012 2:23 AM
    • Proposed as answer by Jeremy_Wu Sunday, July 29, 2012 5:35 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:07 AM
    Thursday, July 26, 2012 2:15 AM
  • I'm using a Phone software, a IM called Spark and the Cisco VPN software. And i still have not received the Blue screen ever since i switched the software. Thanks for you help i gladly appreciate it
    • Proposed as answer by Jeremy_Wu Sunday, July 29, 2012 5:35 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:07 AM
    Saturday, July 28, 2012 3:30 PM

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Sunday, July 22, 2012 7:56 PM
  • The Stop 0x0000003B (SYSTEM_SERVICE_EXCEPTION) indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. The value of the BCP1 parameter (0xC0000005, STATUS_ACCESS_VIOLATION) indicates that a memory access violation occurred.
    This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

    Upload the DMP file from your \Windows\Minidump folder to your Windows Live SKyDrive, make it publicly accessible and post the URL here so we can analyze it and suggest you how you can solve this problem.

    Bye.


    Luigi Bruno

    • Proposed as answer by Jeremy_Wu Tuesday, July 24, 2012 2:31 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:06 AM
    Sunday, July 22, 2012 8:50 PM
  • Okay I don't know if i did this right so here is the link.
    https://skydrive.live.com/redir?resid=C05BDEF9FE85AE01!105&authkey=!ACMH8LFwjHNIQhw
    Wednesday, July 25, 2012 3:40 PM
  • The link worked great.

    The minidump files did not show anything conclusive although there was some evidence that the errors may involve drivers associated with "networking".

    In one of the errors the process that crashed was the Smc.exe, a Symantec firewall component.

    In anther error an "unloaded" driver was the vpnva64.sys, a Cisco VPN component.

    What makes you suspect the VPN software?

    Didi the start of the problem coincide with installing the VPN software?

    Wednesday, July 25, 2012 7:57 PM
  • Well last weekend i started working from home and they needed me to install the VPN software. After 6 days i started getting the blue screen, I've always had the symantec anti virus, for a couple of years so i know it's not that. Whenever i turned off the VPN software and use the computer for a long period of time i don't receive the blue screen, and it's only when i work that i receive it. I installed a different VPN software so I will post later if I received the error again.

    Thanks for your replies.

    P.S How are you able to access the mini dump files, as in open them and figure out the error?

    Wednesday, July 25, 2012 9:36 PM
  • You're welcome.

    There is some information in the following link on reading minidump files:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/sometimes-bsod-in-windows-7-when-i-plug-flash/9bb6d376-b9e5-4f50-a49d-624995e36729

    What you are saying does seem to indicate a problem with the VPN agent.

    What is ocurring when the crashes occur?

    Is there heavy network activity such as downloading or uploading?

    Also, did you have a different VPN software previously installed?



    • Edited by auggyMVP Thursday, July 26, 2012 2:23 AM
    • Proposed as answer by Jeremy_Wu Sunday, July 29, 2012 5:35 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:07 AM
    Thursday, July 26, 2012 2:15 AM
  • I'm using a Phone software, a IM called Spark and the Cisco VPN software. And i still have not received the Blue screen ever since i switched the software. Thanks for you help i gladly appreciate it
    • Proposed as answer by Jeremy_Wu Sunday, July 29, 2012 5:35 AM
    • Marked as answer by Nicholas Li Monday, August 6, 2012 6:07 AM
    Saturday, July 28, 2012 3:30 PM
  • You're welcome.
    Sunday, July 29, 2012 12:15 AM