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Excel 2016 recurring issue with "someone else is working in ..." RRS feed

  • Question

  • We have been experience a problem throughout our office of 40+ users using Excel 2016.  When saving a document, they are OFTEN getting a dialog that says "Someone else is working in [file name]. Please try again later."  It happens more often than not, but necessarily every single time.  It can happen when saving a new file, or editing an existing one.

    All our clients are Windows 10 machines, auto-updated.  Our servers are all running Windows Server 2016.

    We have yet to find a solution to this ever-increasing annoying problem.  Looking for new ideas (no, another user doesn't really have the file open, we have tried turning off a/v... still it happens.

    Tuesday, May 2, 2017 7:05 PM

All replies

  • Hi M Noreen,

    >> they are OFTEN getting a dialog that says "Someone else is working in [file name]. Please try again later."

    Is this a file related issue or it occurs to all shared files?
    Does this error always say the document is locked and in use by a particular user?

    If the issue only affects a specific file, please try to check and delete the temporary files (They are usually hidden files and named ~$filename.xlsx) locked on the shared drive, which might prevent users from opening/editing the Excel file. 

    By the way, is this a recently happened issue? Have you made any changes to the system or Office during that time period?

    Any findings, please feel free to post back.

    Best regards,
    Yuki Sun



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    Wednesday, May 3, 2017 6:35 AM
  • It isn't specific to one particular file, but many different files, many different users.  Not all files, not even the same file all the time.  But OFTEN!  So often that it warranted starting this thread.  It's widespread enough to be an issue.

    Excel displays the dialog "Someone else is working in <full path to file> right now.  Please try again later."

    And I can guarantee you that that is not the case.  There is not someone else working on it.  I cannot stress enough that this is widespread, happening repeatedly but not necessarily "on demand", but so much so it's not a random or imagined problem.

    Wednesday, May 10, 2017 6:27 PM
  • We too are having the same issue since upgrading to 1709, here's our thread Yuki.

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_win10-mso_o365b/excel-saving-to-network-document-not-saved/122c68b3-023b-4b4f-bd20-c854bca37d67 

    Friday, April 6, 2018 4:11 PM
  • Used to have this problem quite frequently as well. I've found that if you go to your Folder options and turn off the Details pane and the Preview pane it will usually fix the problem. (Organize > Layout and then unselect both options). To get the information for these panes, the server has to open up the file to get a peek at what it is, and leaving a folder window open with a file highlighted will keep the server peeking at the file. Hope this helps if you haven't already found a solution :) 
    Friday, April 6, 2018 8:27 PM
  • Used to have this problem quite frequently as well. I've found that if you go to your Folder options and turn off the Details pane and the Preview pane it will usually fix the problem. (Organize > Layout and then unselect both options). To get the information for these panes, the server has to open up the file to get a peek at what it is, and leaving a folder window open with a file highlighted will keep the server peeking at the file. Hope this helps if you haven't already found a solution :) 

    We don't have either of those enabled. I do know what you're talking about though, ugh that's annoying when users have the preview pane enabled.

    Though at the same time, Microsoft should do better to have the ability to allow saving despite the opened file being previewed.

    Friday, April 6, 2018 8:30 PM