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Sending email from BlackBerry to Work Outlook RRS feed

  • Question

  • I am sending email from my BlackBerry to my work email. I see it in the Exchange log files but dont see it being delivered?  How do you know if it is being delivered to Outlook?  is there some codes? 
    Thursday, November 4, 2010 4:28 PM

Answers

  • Hey DJ Grijalva ,

    found the problem in Message Tracking. the Intelligent Message Filtering was deleting the message from Blackberry.  So all I had to do is change it from Delete to No Action.  I was never in IMF so I guess that is set to default settings

    Friday, November 5, 2010 1:05 PM

All replies

  • What version of Exchange are you running? What exactly do you see in the logs?

    DJ Grijalva | MCITP: EMA 2007/2010 | www.persistentcerebro.com
    Thursday, November 4, 2010 4:40 PM
  • Here is the log file from Exchange

    myemail@Workemail.com 1041 1605456722-1288885585-cardhu_decombobulator_blackberry.rim.net-1788148136-@bda2499.bisx.prod.on.blackberry 0 0 1265 1 2010-11-4 15:46:35 GMT 0 Version: 6.0.3790.4675 - - Blackberryemail@verizon.net -

     

    2010-11-4 15:46:35 GMT 192.168.6.252 Mail.workemail.com - DHA-EXCHANGE 192.168.6.201 myemail@Workemail.com 1039 1605456722-1288885585-cardhu_decombobulator_blackberry.rim.net-1788148136-@bda2499.bisx.prod.on.blackberry 0 0 1265 1 2010-11-4 15:46:35 GMT 0 Version: 6.0.3790.4675 - - Blackberryemail@verizon.net -

     

    2010-11-4

     

    can someone show me how to read this?

    thanks

    Thursday, November 4, 2010 4:41 PM
  • I am running Exchange 2003 here if the log file from C:\Program Files\Exchsrvr\NameofServer.log

    myemail@Workemail.com 1041 1605456722-1288885585-cardhu_decombobulator_blackberry.rim.net-1788148136-@bda2499.bisx.prod.on.blackberry 0 0 1265 1 2010-11-4 15:46:35 GMT 0 Version: 6.0.3790.4675 - - Blackberryemail@verizon.net -

     

    2010-11-4 15:46:35 GMT 192.168.6.252 Mail.workemail.com - DHA-EXCHANGE 192.168.6.201 myemail@Workemail.com 1039 1605456722-1288885585-cardhu_decombobulator_blackberry.rim.net-1788148136-@bda2499.bisx.prod.on.blackberry 0 0 1265 1 2010-11-4 15:46:35 GMT 0 Version: 6.0.3790.4675 - - Blackberryemail@verizon.net -

     

    2010-11-4

    Thursday, November 4, 2010 5:25 PM
  • Are you able to receive other external mail? Do you see any messages in Queue on the Exchange server? What do you see when you do message tracking from ESM?

    DJ Grijalva | MCITP: EMA 2007/2010 | www.persistentcerebro.com
    Thursday, November 4, 2010 6:04 PM
  • Yes I am receiving all other email from the outside world.  even if I receive an email on my blackberry from work I can reply to it.  and they get it.  the Weird thing is if I compose an email from the blackberry and send it to work it never hit my outlook.  I have Verizon but if I go to my Verizon email I can send work an email with no problem.  I only cant send work an email on a new composed email from the blackberry.  I hope this make sense
    Thursday, November 4, 2010 6:12 PM
  • When you send the email from your blackberry, are you manually typing the whole address or you selecting the address from the GAL or a stored contact on the Blackberry? I would try typing the whole thing manually and/or removing any personal contact you have for your self.

    Where you able to perform message tracking on the Exchange server?

    Did you check to see if there are any messages in Queue on the server?


    DJ Grijalva | MCITP: EMA 2007/2010 | www.persistentcerebro.com
    Thursday, November 4, 2010 6:35 PM
  • Ok just delete my contact info from the blackberry.  and still no luck.

    message tracking I see the log and I see it from Blackberry but not making it to Outlook.

    No message stuck in the Queue.

    Here is the Log file from Exchange

     

    myemail@Workemail.com 1041 1995213897-1288896374-cardhu_decombobulator_blackberry.rim.net-934204725-@bda2499.bisx.prod.on.blackberry 0 0 1252 1 2010-11-4 18:46:24 GMT 0 Version: 6.0.3790.4675 - - blackberryemail@verizon.net -

     

    2010-11-4 18:46:24 GMT 192.168.6.252 Mail.workemail.com - DHA-EXCHANGE 192.168.6.201 myemail@Workemail.com 1039 1995213897-1288896374-cardhu_decombobulator_blackberry.rim.net-934204725-@bda2499.bisx.prod.on.blackberry 0 0 1252 1 2010-11-4 18:46:24 GMT 0 Version: 6.0.3790.4675 - - blackberryemail@verizon.net -

     

    2010-11-4

    Thursday, November 4, 2010 7:04 PM
  • Thats the raw logs from the server but message tracking might give you more detail, in ESM expand tools, then click Message Tracking Center.


    DJ Grijalva | MCITP: EMA 2007/2010 | www.persistentcerebro.com
    • Proposed as answer by DJ Grijalva Friday, November 5, 2010 1:28 PM
    Thursday, November 4, 2010 8:33 PM
  • Ok.  then I need to check on how to do the message tracker.  will get back to you. thanks for the help
    Thursday, November 4, 2010 8:45 PM
  • Hey DJ Grijalva ,

    found the problem in Message Tracking. the Intelligent Message Filtering was deleting the message from Blackberry.  So all I had to do is change it from Delete to No Action.  I was never in IMF so I guess that is set to default settings

    Friday, November 5, 2010 1:05 PM
  • Glad you were able to figure it out. :)
    DJ Grijalva | MCITP: EMA 2007/2010 | www.persistentcerebro.com
    Friday, November 5, 2010 1:28 PM