Need a wipe of all connected devices RRS feed

  • Question

  • Hi i would like a wipe to all of my connected devices in Microsoft authenticator app. as i have recently lost my mobile device and i reason to believe that people my be able to access it and i would like to be safe as i have gotten a new phone but i am unable to sign into the app and i cannot access it. i have not been able to get into by other means so i would like this to be resolved please as soon as possible or possibly get a one time passcode to change it myself thx you.
    Sunday, February 11, 2018 12:03 AM

All replies

  • Hi

    What are the kind of your accounts?

    If your accounts are Azure AD account, when you add accounts to a new devices, the older app code will not work. If you accounts are Microsoft account, you need login this link to remove 2FA.



    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Monday, February 12, 2018 9:01 AM