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Need a wipe of all connected devices RRS feed

  • Question

  • Hi i would like a wipe to all of my connected devices in Microsoft authenticator app. as i have recently lost my mobile device and i reason to believe that people my be able to access it and i would like to be safe as i have gotten a new phone but i am unable to sign into the app and i cannot access it. i have not been able to get into by other means so i would like this to be resolved please as soon as possible or possibly get a one time passcode to change it myself thx you.
    Sunday, February 11, 2018 12:03 AM

All replies

  • Hi

    What are the kind of your accounts?

    If your accounts are Azure AD account, when you add accounts to a new devices, the older app code will not work. If you accounts are Microsoft account, you need login this link https://account.live.com/proofs/manage to remove 2FA.

    Regards,

    Walter


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    Monday, February 12, 2018 9:01 AM