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Another BSOD problem RRS feed

  • Question

  • I have a huge problem with the BSOD, here are the details:

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.0.6001.2.1.0.256.6
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    1000008e
      BCP1:    C0000005
      BCP2:    91E387DA
      BCP3:    8E884010
      BCP4:    00000000
      OS Version:    6_0_6001
      Service Pack:    1_0
      Product:    256_1

    Files that help describe the problem:
      C:\Windows\Minidump\Mini052709-01.dmp
      C:\Users\Brian\AppData\Local\Temp\WER-76128-0.sysdata.xml
      C:\Users\Brian\AppData\Local\Temp\WERC13B.tmp.version.txt

    I can only enter the computer on safe mode. If I try to select normal mode, the computer will crash just after the log in screen. I have no system restores, as I believe that the virus has wiped them.

    Help would be greatly appriciated,

    Richard
    Wednesday, May 27, 2009 10:41 AM

Answers

  • Hi,

     

    Thank you for posting.

     

    To troubleshoot this kind of BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!


    Nicholas Li - MSFT
    Friday, May 29, 2009 7:33 AM
    Moderator

All replies

  • To be able to help you, you should post the content of the minidump. Most likely this is a driver issue, but it's hard to be sure without the aforementioned file.
    Thursday, May 28, 2009 11:46 PM
  • Hi,

     

    Thank you for posting.

     

    To troubleshoot this kind of BSOD issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!


    Nicholas Li - MSFT
    Friday, May 29, 2009 7:33 AM
    Moderator