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[SHARED MAILBOX] Server Auto reply RRS feed

  • Question

  • Dear all,

    I'm contacting you regarding the configuration of the server Auto-Reply.
    By "Server Auto-reply" I mean this rule :

    Thing is the mailbox I am talking about is a shared mailbox. Therefore, the rule can only be setup using OWA. But this option is not available on OWA.

    My need for the sharedmailbox used as a point of entry for a Service Desk :

    1) Create a first auto-reply when being adressed in "To"
    2) Create another auto-reply when being adressed in "CC"

    The only option I am thinking about would be :
    - Convert the shared mailbox into a classic mailbox
    - create the rule I want using OWA
    - Converting back the mailbox into a sharedmailbox

    => This is not very convenient, and I don't know if the "rules" will survive the conversion.

    Thanks in advance for your help on this matter.

    Friday, March 22, 2019 3:16 PM

Answers

  • Hi Chloroplaste, 

    You may consider following the steps below and check if it can meet your need:

    1. Grant yourself the full access permission to the shared mailbox.
    2. Create a new Outlook profile on your machine.
    3. Enter the shared mailbox address and the password of your account into the auto account setup dialogue.
    4. When the password dialog prompts again, enter your own account and your password again.
    5. Then the shared mailbox will be added as an account in your Outlook. So that you can create rules for the shared mailbox.

    For more information, hopefully you can find the links below helpful:

    Add rules to a shared mailbox
    How to setup Automatic Reply for Shared Mailbox 

    Feel free to post back with any updates.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by MG_IT_ Wednesday, March 27, 2019 9:21 AM
    • Marked as answer by Chloroplaste Thursday, March 28, 2019 12:48 PM
    Wednesday, March 27, 2019 9:17 AM

All replies

  • This should work.

    https://gcits.com/knowledge-base/easily-set-automatic-replies-office-shared-mailboxes-office-365/

    I am sure that this can be done on exchange online as well if you have one. Just set the rule up there. In case you don't just use the link. 

    Friday, March 22, 2019 4:15 PM
  • Thanks for your answer. But it's not an Out-of-Office I want to set up.

    It is an auto-reply depending on a condition. Will check with our admins if this is available on exchange Online.


    Monday, March 25, 2019 9:18 AM
  • Hi Chloroplaste, 

    You may consider following the steps below and check if it can meet your need:

    1. Grant yourself the full access permission to the shared mailbox.
    2. Create a new Outlook profile on your machine.
    3. Enter the shared mailbox address and the password of your account into the auto account setup dialogue.
    4. When the password dialog prompts again, enter your own account and your password again.
    5. Then the shared mailbox will be added as an account in your Outlook. So that you can create rules for the shared mailbox.

    For more information, hopefully you can find the links below helpful:

    Add rules to a shared mailbox
    How to setup Automatic Reply for Shared Mailbox 

    Feel free to post back with any updates.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by MG_IT_ Wednesday, March 27, 2019 9:21 AM
    • Marked as answer by Chloroplaste Thursday, March 28, 2019 12:48 PM
    Wednesday, March 27, 2019 9:17 AM
  • How come I didn't think about that.

    thanks a lot @Yuki Sun, it's working.

    Thursday, March 28, 2019 12:48 PM
  • How come I didn't think about that.

    thanks a lot @Yuki Sun, it's working.

    Glad to be of help :) 

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, March 29, 2019 2:07 AM