none
Desktop icon cannot be deleted from roaming profiles

    Question

  • I have three shortcut icons for office 2010 appears on desktop every time the user login to his roaming profile, since we upgraded to office 365, we need to get rid of those shortcut.

    - tried to delete it from the profile folder \\servername\profiles\username . but still come again.

    -tried to apply GPO to delete shortcut , didn't work.

    -We are running login script but i cannot find anything relented to it 

    Any suggestion folks ????

    • Moved by nzpcmad1 Tuesday, February 7, 2017 5:46 PM From ADFS
    Tuesday, February 7, 2017 3:32 PM

All replies

  • Hi,
    Have you tested on other files to see if the same problem only happened on these shortcuts? and only one user?
    Please have a try to make admin take over ownership on the profile on the server and then make user delete these files from desktop and logoff the user account, then log user account back on to see if it works.
    In addition, please check if user is using Remote App or Remote Desktop Services. As far as I know, when we use remote apps and have a RDS Server and the user launches the remote app, they are logging into the server and the profile gets copied over, however when the remote app is closed the session just disconnects. Then the user would log off their local computer and the profile would sync. Shortly after the RDS server session would log off coping over the profile essentially putting everything back to the way it was.
    In this case, to fix this, you need to enable a local GPO on the RDS server that prevents roaming profile changes from propagating back to their profile when the user’s session is logged off. This setting is called “Prevent Roaming Profile changes from propagating to the server” and can be found under Computer Configuration > Policies > Administrative Templates > System > User Profiles.
    Best regards,
    Wendy

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Wednesday, February 8, 2017 6:21 AM
    Moderator
  • No remote App 

    other files can be deleted from the profile on the server and not come back, only those shortcut for office 2010.

    Wednesday, February 8, 2017 2:08 PM
  • Are we talking about more than one PC?

    Anyway, have a look at 

    C:\Users\Default\Desktop

    as  the culprits may  be there.

    Wednesday, February 8, 2017 3:14 PM
  • yes more than one PC .

    Empty! 

    Thursday, February 9, 2017 3:50 PM
  • Hi,
    Have you checked if any group policies are configured relating these files? You could run gpresult /h command for details.
    Also please make sure system time had been synchronized between clients and server, sometimes, it may be the cause for the similar problem.
    Best regards,
    Wendy

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, February 13, 2017 2:49 AM
    Moderator
  • Hi,

    Just checking in to see if the information provided was helpful. And if the replies as above are helpful, we would appreciate you to mark them as answers, please let us know if you would like further assistance.

    Best Regards,

    Wendy


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Friday, February 17, 2017 9:33 AM
    Moderator
  • System time is correct and sync.

    there is no GPO related to this .

    i think its profile related . even that every time i deleted from the profile folder on the server when the user login again it come back.

    Wednesday, February 22, 2017 8:12 PM
  • Hi,

    Have you tried to use process monitor tool for trying capturing something about what is adding the files back?

    Process Monitor v3.31 https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx

    In addition, if only the office files come back, maybe, you could also start troubleshooting from office aspect.

    Best regards,

    Wendy


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, February 27, 2017 2:03 AM
    Moderator