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Office365 Outlook 2016 crash on start RRS feed

  • Question

  • After installing the most recent version of Office 365 on 4 separate, new from factory, Dell computers (Latitude e7450, Latitude e7250 and Precision M6800) Outlook always ends up saying "Outlook has stopped working". The only way to actually get a usable installation of Office is to use older installation files that installs Office 2013 and not Office 2016.

    Repairing office does not work, reinstalling does not work.

    Will this be an issue when all 2013 versions are automatically upgraded to 2016? What can be done to resolve this issue?

    Thursday, November 12, 2015 9:49 AM

Answers

All replies

  • Hard to say from the information provided.

    What is logged about this in the Event Viewer?
    Does it work in Outlook Safe Mode?

    Also see: http://www.howto-outlook.com/faq/outlookdoesntstart.htm



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    Thursday, November 12, 2015 10:16 AM
  • I can not say for sure what Event Viewer shows, but I don't think it was a whole lot.

    Safe mode does not work. I currently don't have any computer to test this on and I don't have time to perform these tests, worst case I will just stick with 2013, but Microsoft should be aware of the fact that this might become a real pain when the automatic upgrade from 2013 sets in (upgrading from 2013 to 2016 manually also shows the same issue).

    Thursday, November 12, 2015 2:27 PM
  • Hi,

    To find the possible cause of this problem, I agree with Robert that we'd better collect the event logs right after the issue occurs:

    Press Win + R, type "eventvwr" in the Run window, press Enter.

    Expand Windows Logs -> Application, find the entries about Outlook crash.

    You can send us the logs for analysis:

    ibsofc@microsoft.com

    Note: Please add the url of this thread in your message for tracking.

    Regards,

    Melon Chen
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Friday, November 13, 2015 2:28 AM
  • Hi,

    Any update on this problem?

    Regards,

    Melon Chen
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Monday, November 23, 2015 7:28 AM
  • Hi,

    The issue could be related to KB3097877, you may revert to an earlier point to check if the problem persists.

    Regards,

    Melon Chen
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Tuesday, November 24, 2015 8:36 AM