• Question

  • A few weeks ago, I started getting the BSOD. It happened not long after a windows update. I did a rollback to before the update which didn't help and I did Dell's Backup and Recovery which also didn't work. Every time I have to restart the computer, it does 2-3 BSOD on restarts and then recovers on its own. Thanks for any help!



    Wednesday, May 15, 2013 7:08 PM


All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Wednesday, May 15, 2013 7:17 PM
  • Thank you for your response. Here are the files you requested:



    Wednesday, May 15, 2013 7:27 PM
  • McAfee often contributes to BSOD'S

    Please remove it and replace with Microsoft Security Essentials. { for testing purposes}

    Advice offered in good faith. It is your decision to implement same. Dyami & Wanikiya, Team ZigZag.

    Wednesday, May 15, 2013 10:44 PM