locked
Windows 7 locks up RRS feed

  • Question

  • While laptop sits idle, my computer will freeze. I can still move the mouse/pointer, but nothing happens.

    To correct this, I have to shut down computer, and restart. Sometimes this happens in as little as 5 minutes,

    Other times it could take 20 minutes. It doesn't seem to care if I'm on the net, or not.

     

    Tuesday, August 3, 2010 11:10 PM

Answers

  • What is the model of the computer?

    Please temporary disable the antivirus and check the result. If the issue persists, please troubleshoot in Clean Boot Mode.

    How to configure Windows XP to start in a "clean boot" state 

    If the issue still occurs in Clean Boot Mode, I suggest you upgrade the firmware of your BIOS and hard drive if there is any upgrade available.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, August 13, 2010 9:39 AM
    Thursday, August 5, 2010 8:27 AM