my dvd writer dissapeared when i installed magic disk RRS feed

  • Question

  • i installed magic disk to open a .nrg file and i didnt have any problems, but a few days, i noticed that my dvd writer is missing in the my computer folder. i have removed magic disk from my system and do restart but my writer is still missing.
    Wednesday, December 3, 2008 3:13 PM





    I suggest trying the following methods to troubleshoot the issue.


    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from via "Control Panel"-> "Programs and Features".


    Method 2 Delete Filter Drivers


    1. Click Start, type regedit and press ENTER.


    2. Navigate to the following key:




    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.


    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.


    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.


    5. Restart the computer.


    Method 3 Reinstall the DVD writer


    1. Click Start, type devmgmt.msc and press Enter.

    2. Expand DVD/CD-ROM drive.

    3. Right-click the DVD writer and click Uninstall.

    4. Restart the computer.


    Hope it helps.


    Tim Quan - MSFT


    Thursday, December 4, 2008 2:21 AM