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Shared Screen in Meeting Not Appearing RRS feed

  • Question

  • Intermittently when I join a meeting via the 'Meetings' UI and the meeting owner is sharing their screen the shared screen does not appear. 

    Is this a known issue? Troubleshooting ideas?

    Thursday, May 23, 2019 2:21 PM

All replies

  • Hi dpayette

    I would like to collect some information about this problem:

    Is it an internal conference or presented by external users?

    How many users have this problem, only specific or most of all?

    Did you use “Skype meetings app” or “skype for business web app” plugin or Skype for Business client and which OS do you use, Windows or MAC?

    Is there any error message or just a black screen?

    Which version of Skype for Business server do you use, Online or on-premise server 2013/2015/2019?

    We have noticed a black screen issue with MAC machine, please refer to this: https://docs.microsoft.com/en-us/SkypeForBusiness/troubleshoot/server-meetings/desktop-sharing-black-screen-macos-high-sierra

    If it is your case, please refer to the workaround in the article. Install the Skype for Business server update, and use Skype Meetings App instead.


    Best Regards,
    Shaw Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by Shaw_Lu Tuesday, May 28, 2019 9:36 AM
    Friday, May 24, 2019 2:25 AM
  • Do you have any further issue on this topic?

    Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

    Thanks for your understanding.

    Best Regards,
    Shaw Lu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, May 31, 2019 9:20 AM