Outlook in Office 365 RRS feed

  • Question

  • Why does Microsoft Outlook Client software have a Junk Folder, an Unwanted Folder, and a Clutter Folder?  To the average user, i.e., me, this seems redundant, confusing, unnecessary, and clutters the look of your already cluttered email software with ribbons and tabs, the most of which I find no use for, but to conceal what I truly need to use on a daily basis. Don't tell me it's customizable, because I know it is.  This follows the Microsoft software design philosophy that has consistently pushed me away from embracing anything Microsoft. 

    So initial question... Why so many folders?  The unwanted folder is truly unwanted.  And the clutter folder clutters my mail box. 

    Tuesday, February 16, 2016 10:56 PM


  • Hi,

    Clutter is a feature in Office 365 designed to help users focus on the most important messages in their Inbox by moving lower priority messages into a new Clutter folder.

    If you don't want to disable the Clutter folder, please do the following settings to turn Clutter off:

    1. Sign in to Outlook Web App. For help, see Sign in to Outlook Web App.
    2. At the top left corner of the page, select the App launcher icon, and then select Mail.
    3. On the top right corner of the page, go to Settings  > Options > Mail > Automatic processing > Clutter.
    4. Choose Don't separate items identified as Clutter, then Save  .
    Note: The Clutter folder remains in Outlook after you turn off the Clutter feature.


    As for Unwanted folder in Outlook, please confirm if there is any third-party ActiveSync Devices such as Android, Samsung Galaxy added for your email account. If that is the case, please disable the SPAM filter on Phone completely to confirm if the Unwanted folder still works or not.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Winnie Liang
    TechNet Community Support

    Wednesday, February 17, 2016 6:07 AM