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Outlook 2016 throws error "Cannot move this item" when trying to place emails into a pst RRS feed

  • Question

  • One of our departments works with pst's all the time and constantly has to move messages into subfolders within the pst. In the last week, they are now getting an error message that states "Cannot move this item" when doing so. We have tested with the same pst on multiple machines and all of them give the same error. This error went away when re-downloading the pst, but is doing the same thing again today. 

    We are running Windows 10 1709, and currently have updates delayed 30 days (our network team is not actively managing updates). I am suspicious that an update might have caused this issue, but cannot find any info on it. Nothing else has changed within our environment.

    • Moved by Steve Fan Tuesday, August 14, 2018 2:45 AM move to dedicated outlook forum
    Monday, August 13, 2018 6:40 PM

All replies

  • Hi,

    >>We have tested with the same pst on multiple machines and all of them give the same error. 

    When testing this, did you copy the same PST file to different computers or just put it to a shared network folder? 

    >>This error went away when re-downloading the pst, but is doing the same thing again today.

    How did you redownload the PST file? Are you using a POP3 account?

    We may also try creating a new PST file for testing, and see whether this issue persists in the new PST file.

    Regards,
    Steve Fan


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    • Proposed as answer by Steve Fan Wednesday, August 15, 2018 9:31 AM
    Tuesday, August 14, 2018 6:23 AM
  • Hello,

    Any update here? Don't hesitate to post back if you still need assistance on this issue.

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, August 15, 2018 9:31 AM