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IE9 freezes at startup with heavy disk activity RRS feed

  • Question

  • Win7 SP1 using IE9 v9.0.8112.16421. Also have Norton 2013 Internet Security and Anti-Virus with current subscription. On first use of IE9 after boot or coming out of sleep, often see IE9 freeze with heavy disk activity. Cannot start any other process. Cursor sometimes freezes. When disk activity eases, often after more than one minute of activity, everything is "normal". Norton finds nothing. If I run Task Manager, which must be done before starting IE9, Task Manager shows CPU time absorbed by IExplore.exe. What is IE9 doing?
    Sunday, January 20, 2013 7:19 PM

Answers

  • display it before you put your 'puter on standby or sleep mode... ensure you keep its window onTop so that it is the top window when the screen displays.

    see

    Start>Control Panel>Power options>Edit Plan Options>Change Advanced power settings and check your settings for disk management and Internet Explorer.

    or

    check "Use software rendering instead of GPU rendering"

    and

    uncheck "Enable third-party browser extensions" on the Advanced tab of Internet Options.... close all open IE windows and reopen one IE window at your homepage... (Ie restart required for the above settings changes to take affect).

    btw... Flash is an Addon, (ActiveX).... but unchecking "Enable third-party browser extensions" just stops your Toolbars and BHO Addons from being loaded.

    Semantic put their toolbar addon in IE.... the above setting will stop it from being loaded by IE. Semantic also have their own phishing filter (Ie has one built-in).... on some websites there is the Semantic site verification codes, which their toolbar reads and 'calls home' to verify the site details...

    If you have the Ie Phishing filter turned on you don't need two...

    Similarly for the Google toolbar and the Google site verification meta data that some websites have.

    When IE returns from power sleep mode, it does some housekeeping (refreshes tabs) (see Power Management options for IE above) which probably gets your Addons to call home also (and redo the unneeded site verification)...

    for consumer questions about IE please select the Help>Online Support menu from IE and follow the links for your windows and IE versions.

    this forum is for Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us

    thx for your understanding.


    Rob^_^

    Monday, January 21, 2013 12:39 AM
  • Hi,


    Please
    run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    Also, reset Internet Explorer settings and see how it works.


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Tuesday, January 22, 2013 6:57 AM
    Moderator

All replies

  • Hi,

    ctrl+Alt+del to display the tasks manager.... sort the Processes list by CPU (click on column header) to find the process consuming CPU cycles.

    Some IE Addons and other browser addons  'call home' now and then.

    Regards.


    Rob^_^

    Sunday, January 20, 2013 10:48 PM
  • When I write "cannot start any other process" I mean to include Task Manager. Neither CTRL+ALT+DEL nor right click task bar responds while this intense disk activity is going on. It's hard to imagine some browser add-on can actually freeze the Windows cursor, but something is doing exactly that.
    Sunday, January 20, 2013 11:12 PM
  • display it before you put your 'puter on standby or sleep mode... ensure you keep its window onTop so that it is the top window when the screen displays.

    see

    Start>Control Panel>Power options>Edit Plan Options>Change Advanced power settings and check your settings for disk management and Internet Explorer.

    or

    check "Use software rendering instead of GPU rendering"

    and

    uncheck "Enable third-party browser extensions" on the Advanced tab of Internet Options.... close all open IE windows and reopen one IE window at your homepage... (Ie restart required for the above settings changes to take affect).

    btw... Flash is an Addon, (ActiveX).... but unchecking "Enable third-party browser extensions" just stops your Toolbars and BHO Addons from being loaded.

    Semantic put their toolbar addon in IE.... the above setting will stop it from being loaded by IE. Semantic also have their own phishing filter (Ie has one built-in).... on some websites there is the Semantic site verification codes, which their toolbar reads and 'calls home' to verify the site details...

    If you have the Ie Phishing filter turned on you don't need two...

    Similarly for the Google toolbar and the Google site verification meta data that some websites have.

    When IE returns from power sleep mode, it does some housekeeping (refreshes tabs) (see Power Management options for IE above) which probably gets your Addons to call home also (and redo the unneeded site verification)...

    for consumer questions about IE please select the Help>Online Support menu from IE and follow the links for your windows and IE versions.

    this forum is for Questions regarding Internet Explorer 8, 9 and 10 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us

    thx for your understanding.


    Rob^_^

    Monday, January 21, 2013 12:39 AM
  • Hi,


    Please
    run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    Also, reset Internet Explorer settings and see how it works.


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Tuesday, January 22, 2013 6:57 AM
    Moderator