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Windows ultimate - 3 yrs of use Activation key is invalid? RRS feed

  • Question

  • As part of the MS partner program, I bought the Design & development action pack because I develop websites, databases, excel models. I've been running Windows 7 ultimate on 3 computers for 3 years. My desktop now tells me my i'm not running genuine windows and the activation key I've got is not valid.

    I've kept up-to-date with windows updates and all of my software is licensed.

    Question: did my license expire after 3 years? If not, do I have any options? Suggestions?

    Thanks,

    Sally

    Monday, November 25, 2013 5:31 AM

Answers

  • Hi,

    Meanwhile, for this kind of issue about invalid product key, you can try to activate it via phone call:

    How to contact a Microsoft Product Activation Center by telephone

    http://support.microsoft.com/kb/950929

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 2, 2013 3:40 PM
    Tuesday, November 26, 2013 7:49 AM
  • Hi Sally

    May I know if you upgrade some Hardware or any SW changes before this issue happen?

    If no, why you should worries, try to reactivate your OS

    http://support.microsoft.com/kb/950929/en-us

    Or before that I suggest do system restore

    Hope it will help


    • Edited by britishdhez Tuesday, November 26, 2013 7:57 AM
    • Marked as answer by Cloud_TS Monday, December 2, 2013 3:40 PM
    Tuesday, November 26, 2013 7:57 AM

All replies

  • to diagnostic such non genuine messages, please run the Microsoft Genuine Diagnostics Tool (MGADiag) [1]. Inside the tool click "Copy" and paste the output here.


    André

    [1] http://go.microsoft.com/fwlink/?linkid=52012

    "A programmer is just a tool which converts caffeine into code"

    • Proposed as answer by Andre.Ziegler Tuesday, November 26, 2013 6:14 PM
    Monday, November 25, 2013 5:34 AM
  • Hi,

    Meanwhile, for this kind of issue about invalid product key, you can try to activate it via phone call:

    How to contact a Microsoft Product Activation Center by telephone

    http://support.microsoft.com/kb/950929

    If you have any feedback on our support, please click here


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Cloud_TS Monday, December 2, 2013 3:40 PM
    Tuesday, November 26, 2013 7:49 AM
  • Hi Sally

    May I know if you upgrade some Hardware or any SW changes before this issue happen?

    If no, why you should worries, try to reactivate your OS

    http://support.microsoft.com/kb/950929/en-us

    Or before that I suggest do system restore

    Hope it will help


    • Edited by britishdhez Tuesday, November 26, 2013 7:57 AM
    • Marked as answer by Cloud_TS Monday, December 2, 2013 3:40 PM
    Tuesday, November 26, 2013 7:57 AM