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Windows update failures RRS feed

  • Question

  • Without change to my settings, I started to get persistent update failures for my 5740 HP printer. How do I stop this from happening?

    Here are the messages.

    • Hewlett-Packard - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Print - HP Officejet 5740 series - Error 0x8024200

    • HP - Enterprise WSD Multi-Function Printer, Multi-Function Printer, Other hardware - Null Fax - HP Officejet 5740 series - Error 0x8007049

    Thursday, January 7, 2016 4:11 PM

Answers

  • This forum is for TechNet Events questions.  My first guess would be that the printer needs to be deleted from the system and re-added with the newest drivers.  It is possible that it received a power surge or the operating system received an update that conflicted with the older drivers.  Without more information this would be difficult to troubleshoot.  Still though to be safe after trying the above, post this to the appropriate Windows release forum to possibly get better traction.
    Thursday, January 21, 2016 7:35 PM