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Client connection problems ... RRS feed

  • Question

  • Hi all,

    we have 2 trusted domains. In both there is a Stand-Alone Exchange 2010 running. Also theres a federal trust set up between the 2 Exchange servers for free/busy-times etc.

    Now, as several users from Domain A are login in in Domain B and vice versa, we experience the following problem:

    A user from Domain A logs in in a PC in Domain B, When starting Outlook, the client tries to connect to the A-Exchange (his "home"-Server) the connect fails. Outlook hangs. When you check the eMail-Account-Settings, the account is made and the correct server is listed. But this does not work until you change the server-address to it´s IP instead of the FQDN.

    BUT: DNS resolution on the FQDN IS working and the server is reachable. (double checked this !), also the "autodiscover.internal-domain.com" is listed in dns and works

    Does anyone have an idea, what exactly the outlook-client checks when starting and how it connects to the exchange-server and what might cause this behaviour or where to put my fingers on ?

    Kind regards, have a nice weekend and enjoy the x-mas holidays.

    Markus

    Friday, December 14, 2012 8:48 AM

Answers

  • When you are logged onto the machine in domain B it will use autodiscover SCP in AD which will be the wrong AD domain - this may be causing your issue.

    http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html


    ***Don't forget to mark helpful or answer***

    • Proposed as answer by wendy_liu Monday, December 24, 2012 1:52 AM
    • Marked as answer by wendy_liu Tuesday, December 25, 2012 2:23 AM
    Friday, December 14, 2012 11:45 AM
  • Hi ,

    Did you installed any antivirus on the client ? if yes, please disable it and test again.

    Please run Connection Status and verify which server it connect to .

    And also run Test E-mail AutoConfigration  to check autodiscover url it return .

    You can also try recreating a new outlook profile and verify if it can resolve server name when add the account.

    .


    Wendy Liu
    TechNet Community Support

    • Proposed as answer by wendy_liu Monday, December 24, 2012 1:52 AM
    • Marked as answer by wendy_liu Tuesday, December 25, 2012 2:23 AM
    Monday, December 17, 2012 7:29 AM

All replies

  • When you are logged onto the machine in domain B it will use autodiscover SCP in AD which will be the wrong AD domain - this may be causing your issue.

    http://www.msexchange.org/articles_tutorials/exchange-server-2010/management-administration/exchange-autodiscover.html


    ***Don't forget to mark helpful or answer***

    • Proposed as answer by wendy_liu Monday, December 24, 2012 1:52 AM
    • Marked as answer by wendy_liu Tuesday, December 25, 2012 2:23 AM
    Friday, December 14, 2012 11:45 AM
  • Hi ,

    Did you installed any antivirus on the client ? if yes, please disable it and test again.

    Please run Connection Status and verify which server it connect to .

    And also run Test E-mail AutoConfigration  to check autodiscover url it return .

    You can also try recreating a new outlook profile and verify if it can resolve server name when add the account.

    .


    Wendy Liu
    TechNet Community Support

    • Proposed as answer by wendy_liu Monday, December 24, 2012 1:52 AM
    • Marked as answer by wendy_liu Tuesday, December 25, 2012 2:23 AM
    Monday, December 17, 2012 7:29 AM