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Outlook 2010 won't start RRS feed

  • Question

  • I am trying to set up an account on a PC with Windows 7.  I have Microsoft Office 2010, and everything seems to be working just fine, except when I open Outlook, I get a message telling me that "the connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."  I've tried re-configuring everything that I have access to (Outlook won't open for me to go in and change anything other than the server and account name).  Any help/advice would be greatly appreciated.
    Saturday, April 7, 2012 6:41 PM

All replies

  • On Sat, 7 Apr 2012 18:41:42 +0000, paf007 wrote:
     
    >I am trying to set up an account on a PC with Windows 7. I have Microsoft Office 2010, and everything seems to be working just fine, except when I open Outlook, I get a message telling me that "the connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." I've tried re-configuring everything that I have access to (Outlook won't open for me to go in and change anything other than the server and account name). Any help/advice would be greatly appreciated.
     
    Can you open the mailbox with OWA from that machine? If you can then
    it's probably something wrong with Outlook Anywhere. Maybe a
    certificate problem? A DNS problem?
     
    Outlook's going to use the CAS, not the mailbox server, for the
    connection.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Saturday, April 7, 2012 9:24 PM
  • Sorry to sound so clueless, but what is OWA? Is that Outlook Web Access?  If it is, then ye I can open up my mail by using the link at my work's site that takes me to an Outlook Web Access screen, putting in my user name and password, and I have no problems from there.  (The server is webmail.vbschools.com).  It also says that it is provided by Microsoft Exchange Server 2003.  Could the program dates be having a compatibility issue?
    • Edited by paf007 Sunday, April 8, 2012 12:34 PM
    Sunday, April 8, 2012 11:56 AM
  • On Sun, 8 Apr 2012 11:56:30 +0000, paf007 wrote:
     
    >Sorry to sound so clueless, but what is OWA? Is that Outlook Web Access?
     
    Yes, it is.
     
    >If it is, then ye I can open up my mail by using the link at my work's site that takes me to an Outlook Web Access screen, putting in my user name and password, and I have no problems from there. (The server is webmail.vbschools.com). It also says that it is provided by Microsoft Exchange Server 2003. Could the program dates be having a compatibility issue?
     
    If your mailbox is on a 2010 server then you should be using a 2010
    CAS, not a 2003 FE.
     
    If Outlook is, for whatever reason, trying to connect to your 2010
    mailbox server directly, or to an incorrect mailbox server, that would
    surely cause a problem.
     
    If you create a new Outlook profile and manually configure it to use
    the 2010 CAS does it work?
     
    http://technet.microsoft.com/en-us/library/bb124251.aspx
    http://technet.microsoft.com/en-us/library/bb201695.aspx
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Sophia Xu Tuesday, April 10, 2012 7:53 AM
    Sunday, April 8, 2012 3:40 PM
  • I have no idea how to do that.  The school system I work for uses the 2003 OWA that I mentioned, and I am not authorized to change anything othr than my password.  I cannot nake a new profile, as my account was given to me by the school system.
    Wednesday, April 11, 2012 12:49 AM
  • On Wed, 11 Apr 2012 00:49:10 +0000, paf007 wrote:
     
    >I have no idea how to do that. The school system I work for uses the 2003 OWA that I mentioned, and I am not authorized to change anything othr than my password. I cannot nake a new profile, as my account was given to me by the school system.
     
    Your Outlook profile is on your machine.
     
    If you need help you should be in contact with the local
    administrators. They, or whoever designed the system, will give you
    the information you need to connect to your mailbox.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Wednesday, April 11, 2012 3:02 AM