• Question

  • I had a bookmark disappear from my toolbar that contained numerous contact data that is very important to my business.  I have searched all the help I can find on my computer and I can;t locate the missing bookmark and the data on it.  Is there some way I can recover it?  I looked in the recycle bin...did not find it...where does it go if dropped off the toolbar?  Help!    JRW
    Wednesday, May 17, 2017 8:53 PM

All replies

  • Hi,

    What browser have you used?

    Based on your description, it sounds like your Favorites folder may have been deleted from your profile. Let's try this for starters:

    1. Click on the Start Menu

     2. Click on Computer

    3. Click on your C: drive

    4. Click on the Users folder

    5. Click on the folder for the desired user

    6. There should be a Favorites folder, and your bookmarks should be in there

    Best Regards,


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    • Proposed as answer by Tony_Tao Thursday, May 25, 2017 9:20 AM
    Thursday, May 18, 2017 5:50 AM