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Is connect.microsoft.com useful or useless? RRS feed

  • Question

  • As I posted here:


    I've been using Microsoft connect for SQL Suggestions and the response so far for my three issues is:

    • Call MS support for that problem
    • Defer your request.
    • No comment
    I wanted to see what other peoples' experiences were and so I took a very quick survey for bugs and suggestions submitted on some random days older than a week (May 1 and May 2) to be exact. Here are the results of my survey
    • no comment yet (6 issues)
    • active dialogue waiting on MS (4 issues)
    • active dialogue waiting on submitter (4 issues)
    • already fixed in existing release (2 issues)
    • by design or won't fix (8 issues)
    • to be considered for a later release(4 issues)
    • fixed for next release (4 issues)
    So how does MS come out at the end of this? Quite well I think, they're getting a lot of valuable feedback. How do customers come out at the end of this? So-so. I think MS could do better. The first two categories of issues describe issues that seem orphaned. That's 10 issues out of 32. If MS had a better track record than that, connect.microsoft.com would be seen as a real place to be heard. That would encourage even more feedback.

    Another thing that I hope MS is doing is to place a larger weight on feedback that would help improve scalability/performance. This is because if there is feedback that could help MS become a better Enterprise-level platform, then this feedback would be fairly sparse compared to the other feedback requests that deal with UI improvements say. My guess is that if the SQL Server team spends time on enterprise-level improvements, the ROI would be at least as great as UI improvements.

    So let's here it... What are your experiences?
    Tuesday, May 13, 2008 3:12 PM

Answers

  • I know (from several sources on the Dev Team) that items entered into Connect get quite a bit of attention. They show up immediately in bug tracking systems for example. 

     

    On the other hand, the Dev Team is pretty focused on trying to get Katmai finished by closing defects, so they probably are not as responsive to suggestions as they normally would be.

     

    Tuesday, May 13, 2008 5:42 PM

All replies

  • I know (from several sources on the Dev Team) that items entered into Connect get quite a bit of attention. They show up immediately in bug tracking systems for example. 

     

    On the other hand, the Dev Team is pretty focused on trying to get Katmai finished by closing defects, so they probably are not as responsive to suggestions as they normally would be.

     

    Tuesday, May 13, 2008 5:42 PM
  • Well that's good to hear (that the items get a lot of attention).

     

    Someone probably needs to close the loop. Show that the issues are getting the attention they're getting. Even if it's just for appearance's sake... It would probably encourage more feedback.

     

    Michael

     

    Tuesday, May 13, 2008 5:48 PM