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Office 2013 - Cannot Open or Save Network Files RRS feed

  • Question

  • I have an employee using a Surface Pro who is reporting that she is unable to open any files on our network drive with Office 2013 (SP1). This applies to all Office applications tested (Word, Excel, Powerpoint). When I attempt to open a file that is not locally stored, the splash screen comes up and then disappears and immediately reappears, then the home screen opens (with no document). Using "Open" within an Office program does the same thing. I can open up other files (PDFs) and all permissions on the network file share look fine.  No errors appear in any of the Office applications. No viruses have been detected when we scan for them.

    She is able to successfully open a file stored locally, but was not able to save to a network file share. My network connection is solid. All other applications function and I have checked permissions.  I have also had the user test out another computer and she is able to access network files via Office just fine.

    Thoughts or help would be most appreciated.

    Sean

    Thursday, August 20, 2015 6:28 PM

Answers

  • Everything looked fine with the temp folder and I had tried navigating straight to the network location.  What I ended up doing was removing the user profile and recreating it and that solved the issue.
    • Marked as answer by Steve Fan Monday, September 7, 2015 8:56 AM
    Tuesday, September 1, 2015 3:39 PM

All replies

  • Hi,

    Please first make sure you have enough permission on the %Temp% folder. If the permission is ok, please try emptying the %Temp% folder and then test the issue again.

    How do you access the network file share? Do you have it mapped as a drive on your computer? If so, please try navigating to the network share directly via typing the address in the explorer. Then, try opening a document to see if you can open it.

    If above doesn't help, please try adding the network location to the trusted locations list in your Office programs and then check if this issue persists.

    File > Options > Trust Center > Trust Center Settings > Trusted Locations...

    Please also try disable Protected View options under File > Options > Trust Center > Trust Center Settings > Protected View to see the result.

    Please let me know the result.

    Regards,

    Steve Fan
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    • Edited by Steve Fan Wednesday, August 26, 2015 7:48 AM
    • Proposed as answer by Steve Fan Tuesday, September 1, 2015 1:19 AM
    Wednesday, August 26, 2015 7:43 AM
  • Everything looked fine with the temp folder and I had tried navigating straight to the network location.  What I ended up doing was removing the user profile and recreating it and that solved the issue.
    • Marked as answer by Steve Fan Monday, September 7, 2015 8:56 AM
    Tuesday, September 1, 2015 3:39 PM