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Windows validation issues after upgrade (and child "helping" RRS feed

  • Question

  • I replaced my asus p5ql pro motherboard with a gigabyte p45tes3g & at the same time upgraded memory from 4gb DDR2 to 8gb DDR3. I thought everything was fine since nothing happened for weeks. All of a sudden (2 weeks ago) I began to see the popup and varoius other validation ticklers occur. To further complicate matters, my teenaged son decided to "help" and punched in a product number he "found" on the web. This means I can no longer use a product key program to find my product key. I bought the copy of Win7 from your website with office 2007 & received a backup DVD but they have no key. What is my remedy?
    • Edited by limpinlou Friday, January 20, 2012 12:04 PM
    Friday, January 20, 2012 11:18 AM

Answers

  • Was the product key you purchased an OEM product key or retail?

     

    if it was OEM then it wouldn't do you any good finding your old product key as you wouldnt be able to activate it anyways since you upgraded your mboard. (OEM license i believe you can get away with upgrading any hardware componant except the motherbaord)

    I think microsoft might be leniant towards the new motherboard if you told them you were replacing it due to a defect in the old one... but even then i think you would have to contact microsoft and their technical support to try and recover your prod key. hopefully giving all security details, name, address, date of purchase etc they might be able to recover this for you.

    • Marked as answer by Miya Yao Monday, February 6, 2012 7:43 AM
    Saturday, January 21, 2012 8:53 AM

All replies

  • Was the product key you purchased an OEM product key or retail?

     

    if it was OEM then it wouldn't do you any good finding your old product key as you wouldnt be able to activate it anyways since you upgraded your mboard. (OEM license i believe you can get away with upgrading any hardware componant except the motherbaord)

    I think microsoft might be leniant towards the new motherboard if you told them you were replacing it due to a defect in the old one... but even then i think you would have to contact microsoft and their technical support to try and recover your prod key. hopefully giving all security details, name, address, date of purchase etc they might be able to recover this for you.

    • Marked as answer by Miya Yao Monday, February 6, 2012 7:43 AM
    Saturday, January 21, 2012 8:53 AM
  •  This means I can no longer use a product key program to find my product key.
    Boot from an original DVD and restore your computer to the day before "help".
    Tuesday, January 24, 2012 10:28 PM
    Answerer