dvd drive always says insert disk on E RRS feed

  • Question

  • I am using windows XP.I am used to wacth,burn dvds and I am doing well.Lately, my dvd drive is not working as before. When I insert dvd or cd for that matter, it always says..please inser disk on E and I can not go any further. I went to device manager,click dvd/cd, and it says the device is working well

    I always use sonic pre installed in my pc to burn,erase,etc and i am doing well untill lately. I have faith in you sirs, to please help me. I need to heve this fix as I am doing to create a dvd for an important event .I think I don't have service pack 3.... thanks

    Monday, April 18, 2011 3:55 PM


  • Hi,

    As this issue occurs recently, system restore can be under consideration.

    If it does not work, please refer to the article to check if you can resolve the issue:



    Based on the current status, I would like to propose the following suggestions.


    1.I would like to share an article with you.


    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs



    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.


    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.


    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.


    SATA optical drives are not available after you start a Windows Vista-based computer


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, April 22, 2011 7:12 AM