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One Server can't hit my WSUS Server - Code 8024401C RRS feed

  • Question

  • Howdy,

    I have 5 machines that point to the same WSUS Server.  All of a sudden, one of the machines cannot check in to get updates (the other 4 seem to work just fine).  The error returned is Code 8024401C which is some sort of timeout.

    If I tell the server to go out to Microsoft to get updates it IS able to check for updates just fine.

    I've checked online and found people reporting IPV6, Sonicwalls, and other things as a possible cause.  I haven't been able to get anything working so far.

    Here's my windowsupdate.log file.  Any help would be greatly appreciated.

    Thanks!

    2015-12-08    10:15:00:254    1212    8318    AU    Triggering AU detection through DetectNow API
    2015-12-08    10:15:00:254    1212    8318    AU    Triggering Online detection (interactive)
    2015-12-08    10:15:00:254    1212    3b88    AU    #############
    2015-12-08    10:15:00:254    1212    3b88    AU    ## START ##  AU: Search for updates
    2015-12-08    10:15:00:254    1212    3b88    AU    #########
    2015-12-08    10:15:00:254    1212    3b88    IdleTmr    WU operation (CSearchCall::Init ID 5) started; operation # 285; does use network; is not at background priority
    2015-12-08    10:15:00:254    1212    3b88    IdleTmr    Incremented PDC RefCount for Network to 1
    2015-12-08    10:15:00:254    1212    3b88    IdleTmr    Incremented idle timer priority operation counter to 2
    2015-12-08    10:15:00:254    1212    3b88    Agent    *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 5]
    2015-12-08    10:15:00:254    1212    3b88    AU    <<## SUBMITTED ## AU: Search for updates  [CallId = {59A791D9-75D7-43CE-81D3-9CC84F04F02D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2015-12-08    10:15:00:254    1212    4db0    Agent    ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 5]
    2015-12-08    10:15:00:254    1212    4db0    Agent    *************
    2015-12-08    10:15:00:254    1212    4db0    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 5]
    2015-12-08    10:15:00:254    1212    4db0    Agent    *********
    2015-12-08    10:15:00:254    1212    4db0    Agent      * Online = Yes; Ignore download priority = No
    2015-12-08    10:15:00:254    1212    4db0    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2015-12-08    10:15:00:254    1212    4db0    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2015-12-08    10:15:00:254    1212    4db0    Agent      * Search Scope = {Machine & All Users}
    2015-12-08    10:15:00:254    1212    4db0    Agent      * Caller SID for Applicability: S-1-5-21-4045054262-3009007269-1125669370-4417
    2015-12-08    10:15:00:254    1212    4db0    EP    Got WSUS Client/Server URL: "http://WSUSServer.Domain.net:8530/ClientWebService/client.asmx"
    2015-12-08    10:15:00:254    1212    4db0    Setup    Checking for agent SelfUpdate
    2015-12-08    10:15:00:254    1212    4db0    Setup    Client version: Core: 7.9.9600.16422  Aux: 7.9.9600.16384
    2015-12-08    10:15:00:254    1212    4db0    EP    Got WSUS SelfUpdate URL: "http://WSUSServer.Domain.net:8530/selfupdate"
    2015-12-08    10:15:00:270    1212    4db0    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2015-12-08    10:15:00:286    1212    4db0    Misc     Microsoft signed: Yes
    2015-12-08    10:15:00:286    1212    4db0    Misc     Infrastructure signed: Yes
    2015-12-08    10:15:00:301    1212    4db0    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP4137.tmp:
    2015-12-08    10:15:00:301    1212    4db0    Misc     Microsoft signed: Yes
    2015-12-08    10:15:00:301    1212    4db0    Misc     Infrastructure signed: Yes
    2015-12-08    10:15:00:317    1212    4db0    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2015-12-08    10:15:00:317    1212    4db0    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2015-12-08    10:15:01:098    1212    4db0    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2015-12-08    10:15:01:098    1212    4db0    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://WSUSServer.Domain.net:8530/ClientWebService/client.asmx
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: Nws Failure: errorCode=0x803d0006
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: Original error code: 0x80072ee2
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: There was an error communicating with the endpoint at 'http://WSUSServer.Domain.net:8530/ClientWebService/client.asmx'.
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: There was an error receiving the HTTP reply.
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: The operation did not complete within the time allotted.
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: The operation timed out
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: Web service call failed with hr = 8024401c.
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: Current service auth scheme='None'.
    2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
    2015-12-08    10:16:01:539    1212    4db0    WS    FATAL: OnCallFailure(hrCall, m_error) failed with hr=0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: PTError: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: GetConfig_WithRecovery failed: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: RefreshConfig failed: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: RefreshPTState failed: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT      + SyncUpdates round trips: 0
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: Sync of Updates: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    PT    WARNING: SyncServerUpdatesInternal failed: 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    Agent      * WARNING: Failed to synchronize, error = 0x8024401C
    2015-12-08    10:16:01:539    1212    4db0    Agent      * WARNING: Exit code = 0x8024401C
    2015-12-08    10:16:01:539    1212    4db0    Agent    *********
    2015-12-08    10:16:01:539    1212    4db0    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 5]
    2015-12-08    10:16:01:539    1212    4db0    Agent    *************
    2015-12-08    10:16:01:539    1212    4db0    Agent    WARNING: WU client failed Searching for update with error 0x8024401c
    2015-12-08    10:16:01:539    1212    4db0    IdleTmr    WU operation (CSearchCall::Init ID 5, operation # 285) stopped; does use network; is not at background priority
    2015-12-08    10:16:01:539    1212    4db0    IdleTmr    Decremented PDC RefCount for Network to 0
    2015-12-08    10:16:01:539    1212    4db0    IdleTmr    Decremented idle timer priority operation counter to 1
    2015-12-08    10:16:01:539    1212    2c2c    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {59A791D9-75D7-43CE-81D3-9CC84F04F02D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2015-12-08    10:16:01:539    1212    2c2c    AU      # WARNING: Search callback failed, result = 0x8024401C
    2015-12-08    10:16:01:539    1212    2c2c    AU    #########
    2015-12-08    10:16:01:539    1212    2c2c    AU    ##  END  ##  AU: Search for updates  [CallId = {59A791D9-75D7-43CE-81D3-9CC84F04F02D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2015-12-08    10:16:01:539    1212    2c2c    AU    #############
    2015-12-08    10:16:01:539    1212    2c2c    AU    All AU searches complete.
    2015-12-08    10:16:01:539    1212    2c2c    AU      # WARNING: Failed to find updates with error code 8024401c
    2015-12-08    10:16:01:539    1212    2c2c    AU    AU setting next detection timeout to 2015-12-08 18:05:38
    2015-12-08    10:16:01:539    1212    2c2c    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2015-12-08    10:16:01:539    1212    2c2c    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

    Tuesday, December 8, 2015 4:20 PM

Answers

  • Hi,

    Error 8024401C means that the server timed out waiting for the request.

    >>2015-12-08    10:16:01:539    1212    4db0    WS    WARNING: There was an error communicating with the endpoint at 'http://WSUSServer.Domain.net:8530/ClientWebService/client.asmx'.

    According to the log, the client can't communicate with 'http://WSUSServer.Domain.net:8530/ClientWebService/client.asmx'.

    Please try to run the server cleanup wizard on the WSUS server.

    If it doesn't work, please try to re-index the SUSDB:

    https://gallery.technet.microsoft.com/scriptcenter/6f8cde49-5c52-4abd-9820-f1d270ddea61

    If issue persists, please try to reset the Windows Update Component.

    https://support.microsoft.com/en-us/kb/971058

    Best Regards.


    Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steven_Lee0510 Thursday, January 7, 2016 1:26 PM
    • Marked as answer by Steven_Lee0510 Thursday, January 7, 2016 11:11 PM
    Thursday, December 10, 2015 8:27 AM