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Stop: 0x0000007e (0xc0000005, 0x8e6b10c2, 0x803996c0, 0x803993bc) RRS feed

  • Question

  • Hi!!

    Yesterday my computer was ok, but today when I turn on appear a blue screen with this erro: Stop: 0x0000007e (0xc0000005, 0x8e6b10c2, 0x803996c0, 0x803993bc). I clicked start in safe mode and restored the system, but I don't know if it will solve my problem. I'm afraid to restart the computer and the blue screen appear again. Pls, can someone help me??

    Some informations about my computer: Windows Vista Ultimate - Service pack 2 - 32 bits

    Friday, June 28, 2013 1:41 PM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Friday, June 28, 2013 4:52 PM
  • Hi ZigZag3143x!!

    Thank you!!

    In this link below has the 2 DMP files and the MSinfo32.  I thank your attention, and i'm waiting the next instruction.

    <www.4shared.com/zip/6g-a2TNM/DMP.html?>


    Note: Yesterday in the morning, my computer had 96GB available in the HD and now almost anything.

    sincerely, Karolktd.

    Saturday, June 29, 2013 5:09 PM
  • Karolktd

    Sorry but 4squared requires logging in to get the dmps.  Please use skydrive, or rapidshare.


    Wanikiya & Dyami--Team Zigzag

    Saturday, June 29, 2013 6:35 PM
  • Ok, sorry!

    Skydrive: <https://skydrive.live.com/redir?resid=15F0925F0E9973E5!513&authkey=!AFO94AOQzfxbTuA>

    Sincerely, Karolktd

    Sunday, June 30, 2013 4:24 AM
  • Karolktd

    Easy, your Avast.  remove and replace with Microsoft Security Essentials

    Please remove and replace  with Microsoft Security Essentials AT LEAST TO TEST

    http://files.avast.com/files/eng/aswclear5.exe
    http://www.microsoft.com/security_essentials/

    BugCheck 1000007E, {c0000005, 8e6af0c2, 803996c0, 803993bc}
    Probably caused by : aswSP.SYS ( aswSP+3d0c2 )


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Karolktd Tuesday, July 2, 2013 2:08 AM
    Sunday, June 30, 2013 4:34 PM
  • Thank you very much Wanikiya & Dyami--Team Zigzag!!! My computer is starting up ok again, but the memory of the HD is completely full, and the Microsoft security Essencial did not find any viruses, Could you help me with this other problem??

    Anyway, thank you again!!

    Sincerely, Karoline. 

    Tuesday, July 2, 2013 2:07 AM
  • Karoline

    What other problem?  Please describe in detail


    Wanikiya & Dyami--Team Zigzag

    Tuesday, July 2, 2013 2:55 AM
  • My new problem is the memory of the HD. My HD has 300GB, and before of the problem with the bluescreem the HD had available 96GB, so after this problem, the memory appeared completely full. I did what you said, about avast and windows security essencials, and the problem with the bluescreem was solved, but the HD continue full. I don't know what happened with the HD, and if it have some association with avast. 



    Well, i'm available to answer any other questions, if you need.



    Sincerely, Karolktd.
    Wednesday, July 3, 2013 1:40 PM