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Creating auto reply rule or transport rule on Exchange 2013 RRS feed

  • Question

  • Hi,

    I've tried to setup rules " Apply this rule after the message arrives -> have server reply using a specific message" but it won't reply. (the message is around 300 symbols, so bounce message doesn't work; also Out of office doesn't work because I want to have reply to every email which is arrived)

    After few hours research I don't have any idea how to setup this. When I've setup this Outlook says me "Cannot reply to message". If I setup this rule to Exchange 2010, it work properly but on Exchange 2013 doesn't work.

    Any suggestions?

    Basically I need (Server Side) rule which automatically reply to all messages which arrived in my mailbox :)


    • Edited by gyovkov Tuesday, June 2, 2015 8:30 PM
    Tuesday, June 2, 2015 8:20 PM

Answers

  • Hi gyovkov,

    Thank you for your question.

    If we use both Exchange Server 2010 and Exchange Server 2013, it means that we have a coexisted Exchange environment. note that Exchange Server 2010 can't process rules that are listed as version 15(Exchange 2013). To be sure all your rules can be processed, use just the version 14(Exchange 2010) rules.

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Friday, June 5, 2015 1:44 AM
    Moderator

All replies

  • In my opinion this has always been a big limitation of rules, both client-based and server-based.

    You'll need a third-party application for this.  Sorry, I don't know of one to recommend to you.


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Tuesday, June 2, 2015 9:33 PM
    Moderator
  • Hi gyovkov,

    Thank you for your question.

    What is transport rule you have configured(tell me details)?

    Did the other transport rule work correctly on Exchange 2013?

    We could restart the “Microsoft Exchange Transport service” and “Microsoft Exchange Information store” to check if the issue persist.

    If not, we could disable anti-virus program to check if it worked.

    We could also create new mailbox on new database on Exchange 2013 to check if the issue persist.

    We could run the following command to check if we have enabled this transport rule on Exchange server:

    Get-TransportRule <rule name> | FL

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Wednesday, June 3, 2015 6:30 AM
    Moderator
  • I've not setup transport rule, yet.

    I've setup two rules : First is "Apply this rule after the message arrives -> have server reply using a specific message"; and second is "Apply this rule after the message arrives -> reply using a specific template". Both of them work fine with Exchange 2010, but on Exchange 2013 the second one work great, but only when Outlook is running. The first rule shows me error message when I try to run it manually "Cannot reply to message"

    For the transport rule I was thinking about bounce message, but it has limitation which not work for me. If you have any other idea please share it.

    Thanks

    Wednesday, June 3, 2015 1:12 PM
  • Hi,

    Please look at the below link,

    https://social.technet.microsoft.com/Forums/en-US/fc92850c-d6f6-4154-a5e4-599dbecd5cbf/how-to-setup-a-autoreply-for-a-supportmycompany-mailbox-?forum=exchangesvrsecuremessaging

    maximum 175 character supports

    Regards,

    Joby

    Wednesday, June 3, 2015 2:27 PM
  • I know this way, but I need more character :)

    Is there any other way to configure auto-reply ( Out of office doesn't work for me; mail tip and bounce messages, also doesn't work because they have limit for message)

    • Edited by gyovkov Wednesday, June 3, 2015 3:22 PM
    Wednesday, June 3, 2015 3:01 PM
  • Hi gyovkov,

    Thank you for your question.

    If we use both Exchange Server 2010 and Exchange Server 2013, it means that we have a coexisted Exchange environment. note that Exchange Server 2010 can't process rules that are listed as version 15(Exchange 2013). To be sure all your rules can be processed, use just the version 14(Exchange 2010) rules.

    If there are any questions regarding this issue, please be free to let me know.

    Best Regard,

    Jim


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Jim Xu
    TechNet Community Support

    Friday, June 5, 2015 1:44 AM
    Moderator
  • I have the same Problem.

    I Need more than 10 different answers to Special Content in the subject line. And it has to work without Outlook. office365 is the underlaying System. Text-only would be ok, but I Need at least correct formatting.

    I will not buy any third-Party Tools as I expect such Basic functions to be included after more than 20 years of Exchange development and the Price I pay.

    (The wrong uppercases are coming from the perfect speech recognition and the automatic "correction" - works great, Microsoft!)

    i hope, this time the alert-me-button works...

    Sunday, December 6, 2015 10:25 PM
  • what a great luck that he uses 2 different Servers that don't work together...

    If he would only use Exchange 2013, you should have to say "don't know... does not work somehow..." - that would be the truth, correct? I searched for hours now and did not find any solution for this Problem, so I guess it's not programmed till the end...

    Sunday, December 6, 2015 10:29 PM