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Is this type of workflow is possible in Service Manager ? RRS feed

  • Question

  • Hi Everyone,

    Design a request in SMPortal with two zones sites HEADOFFICE (HO) & ESTATE: IF End-User is in Head office raised a (IR) ticket its goes to the Head office helpdesk engineer, If End-user is in remote location and from there he raised (IR) that ticket assigned to that remote location engineer. Estates can be including multiple sites like South Bank, North Bank, Dooars.

    ???????


    Thanks Rahul$

    Wednesday, August 29, 2012 10:50 AM

Answers

  • Hi Everyone,

    Its done multiple location can be include in SMPortal.


    Thanks Rahul$

    • Marked as answer by RahulSharma04 Tuesday, September 25, 2012 8:52 AM
    Tuesday, September 25, 2012 8:52 AM