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User Profile takes long time to login RRS feed

  • Question

  • Hi,

    User Profile takes long time to login (1 hour) when connected in Ethernet network and Wireless network. User profile loads normally without network (No network cable connected and not connected in wireless)

    Operating system is Windows 7 Enterprise Edition 64 Bit.

    1.        Users is Home folder is configured as \\File_Server\UserHome$\sam
    2.        Cleared temporary files in the laptop at the path C:\Users\sam
    3.        Connected the laptop in Wireless, Different network port, different network cable
    4.        Outlook OST Files size is 21GB (6GB+15GB) at path C:\Users\sam\AppData\Local\Microsoft\Outlook
    5.        Apple Computer contains 30GB of data at path C:\Users\sam\AppData\Roaming\
    6.        Logon Server is  local domain controller (output of set l) from user login
    7.        User do not want to rename the user profile in the laptop
    8.        Use is able to login noramlly in different machine

    What are the other troubleshooting steps to be followed in order to solve the User Profile takes long time issue


    Regards, Boopathi

    Monday, December 11, 2017 1:34 PM

All replies

  • Hi,

    From your description, have you checked if the client machine is able to access the file server with network connection?

    Since when it has no network connection, you log in with the cache. You can use the Xperf tool to help you, please refer to this article to troubleshoot the network problem:

    https://social.technet.microsoft.com/wiki/contents/articles/10130.root-causes-for-slow-boots-and-slow-logons-sbsl.aspx


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    Tuesday, December 12, 2017 6:02 AM
  • Hi,

    If you have any further problems, don't hesitate to contact me.


    Please remember to mark the replies as answers if they help.
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    Wednesday, December 13, 2017 2:06 AM
  • Hi Vivian Zhou,

    I see the below event logs in the laptop. Laptop is connected in domain. Only single user complained about the issue. Whether drivers need to be updated. please let me know. 

    Event ID: 5719
    Level: Error
    Source: NetLogon
    Description:
    This computer was not able to set up a secure session with a domain controller in domain [domain-name] due to the following: 
    There are currently no logon servers available to service the logon request. 
    This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.  

    Event ID: 1129
    Level: Error
    Source: GroupPolicy
    Description:
    The processing of Group Policy failed because of lack of network connectivity to a domain controller. This may be a transient condition. A success message would be generated once the machine gets connected to the domain controller and Group Policy has succesfully processed. If you do not see a success message for several hours, then contact your administrator.


    Regards, Boopathi

    Friday, December 15, 2017 1:46 PM
  • Hi

    This issue may occur for any of the following reasons:

    1.The Netlogon service starts before the network is ready. The network stack and adapter initialization often start at about the same time. Some network adapters and switches have link arbitration and MAC address uniqueness checks that take longer to complete than the wait time that is set for Netlogon to detect network connectivity.

    2.Solutions that verify the health of the new network member delay the network connection and your ability to access domain controllers. If you have an automatic Direct Access channel connection enabled, this may also require more time to perform than Netlogon allows.

    3.The 802.1X authentication process delays connections to the domain controllers.

    4.The client experiences a delay to retrieve an IP address from the DHCP server. This delays the display of the network interface.

    Here is the resolution:https://support.microsoft.com/en-us/help/938449/netlogon-event-id-5719-or-group-policy-event-1129-is-logged-when-you-s

    Please back up the registry before you edit them.


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    Tuesday, December 19, 2017 9:10 AM
  • Hi,

    Did the log generate when you don't connect to network?

    If you don't connect to network, your machine can't connect to dc to authenticate and sync. You logon with the cache.

    What user profile are you using ? Local or roaming?

    You can test to logon the problematic user on another machine , seeing if the same problem occurs. If still exist, it may be caused by user profile. If you are using a roaming profile, how large is it? If it is large enough, it will take much time to load from domain. If not, are there any group policy, logon script or mapped drive under the user account? If so, have a look at these configurations, if the location missing or corrupted, it will also take time to login.


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    Wednesday, December 20, 2017 7:17 AM
  • Hi,

    What is going on?


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    Friday, December 22, 2017 5:57 AM
  • Hi Vivian Zhou,

    Please ignore 

    You have replied in the below thread and We will follow the below threat. 

    https://social.technet.microsoft.com/Forums/en-US/aa19b494-cc14-4068-addf-c5fb78b245a3/welcome-screen-takes-a-long-time-3-minutes-to-45-minutes?forum=w7itproperf

    Thank you


    Regards, Boopathi

    Friday, December 22, 2017 12:22 PM